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  • croupier(Brazilian-Portuguese speaking)
    croupier(Brazilian-Portuguese speaking)
    hace 14 días
    Jornada completa
    Alcobendas

    Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more. Work according to schedule: 8-hour shifts in the morning, afternoon and night Part-time and full-time positions available Office Location: Alcobendas, Community of Madrid Job type: On-site Requirements • Strong willingness to learn, grow, and continuously improve performance within the gaming industry, • Motivation to work in a multicultural and diverse team environment, • Basic understanding of customer service principles and practices, • High level of responsibility, reliability, and punctuality, • Ability to confidently work in front of cameras and with different studio equipment, • Excellent communication skills and a naturally engaging, positive presence, • Proficiency in ´specific dedicated language´ and good command in English (both spoken and written), • Strong attention to detail and accuracy in all tasks, • Proactive, solution-oriented mindset with a positive attitude, • Previous experience in a casino or gaming environment is an advantage, but not mandatory Responsibilities Game Hosting: • Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner., • Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players., • Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times., • Game Integrity:, • Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game., • Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy., • Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices., • Player Interaction:, • Provide clear instructions to players and answer any game-related questions in a friendly and professional manner., • Engage with players via live chat to enhance their gaming experience and build a sense of community., • Reports player complaints or concerns, escalating issues to the Studio Supervisor when necessary. Compliance & Regulations: • Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices., • Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence. Technical Management: • Manage the pace of the game according to studio guidelines and operational procedures., • Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly., • Report any technical issues or disruptions immediately to the relevant department. Team Collaboration: • Work closely with fellow game presenters, and studio support staff to maintain seamless operations., • Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional. Other info We're excited to announce the opening of a brand-new team at Imagine Live Spain, the latest sensation in the online casino market, located in Alcobendas, Community of Madrid. Imagine Live Spain is taking the Spanish market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together. We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere. As a member of our team, you will have the unique opportunity to help shape the player's experience, bringing your creativity and enthusiasm to the forefront of our operations. At Imagine Live Spain, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here! Apply now to be one of the first team members joining the Imagine Live Spain and to know more about our company and job offers!

    Sin experiencia
    Inscripción fácil
  • Casino Shift Manager
    Casino Shift Manager
    hace 1 mes
    Jornada completa
    Alcobendas

    Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Work according to schedule: 8-hour shifts in the morning, afternoon and night The Shift Manager is responsible for overseeing the smooth operation of the live casino during assigned shifts, ensuring that all gaming activities meet company standards and comply with regulations. The role involves managing staff, resolving operational issues, and ensuring that players and partners receive the highest quality gaming experience. The Shift Manager works closely with other Studio Support roles to implement strategies, enforce policies, and ensure the optimal performance of the casino floor. Responsibilities: Team Supervision: • Supervise Game Presenters and Shufflers during assigned shifts., • Ensure that all staff members adhere to company policies, procedures, and gaming regulations., • Analyse staff schedules to ensure sufficient coverage during the shift., • Assist in training and mentoring team members, providing guidance and support as needed. Operational Oversight: • Oversee live gaming operations, ensuring that all games are conducted fairly and in compliance with internal and external regulations., • Monitor the performance of game presenters, and shufflers to ensure they are maintaining professionalism and high standards., • Identify, resolve and/or report operational issues, such as equipment malfunctions or staffing shortages, to minimize downtime and disruptions. Performance & Reporting: • Track and document shift performance, including player interaction, staff conduct, and any operational achievements and incidents., • Prepares and submits reports to the partners in the event of incidents, mistakes, responsible gambling issues, or deviations of the expected business parameters., • Report any irregularities or deviations from standard procedures to the Senior Shift Manager., • Provide feedback to staff members regarding their performance, addressing areas of improvement and recognizing achievements. Client Relations: • Address player or partners requests, complaints or disputes, ensuring that they are resolved in a timely and professional manner., • Ensure that the player experience is positive, offering assistance when needed and monitoring player satisfaction. Compliance & Standards: • Ensure all team members follow the company’s policies, gaming rules, and operational procedures during the shift., • Conduct periodic inspections of the studio, ensuring proper staff behavior, attire, and equipment functionality., • Stay informed about all relevant company updates, including new promotions, game strategies, and technological tools. Coordination & Communication: • Collaborate closely with the Senior Shift Manager and other departments to ensure seamless operations., • Relay important information to the team and provide updates regarding shifts, games, or policies., • Foster a positive and collaborative working environment to support team cohesion and motivation. Qualifications: Proficiency in Spanish or Portuguese and good command in English (both spoken and written)- Digitally literate • Previous land-based and/or online supervisory casino experience, familiarity with gaming regulations and live-streaming technology is a strong plus, • Excellent communication skills, both written and verbal, • Leadership, management and analytical skills, • Ability to identify problems and propose correct solutions, • Proven experience managing live operations or similar team set ups in a high-pressure environment.

    Sin experiencia
    Inscripción fácil
  • Sales Manager LATAM- Four Seasons Hotel Madrid
    Sales Manager LATAM- Four Seasons Hotel Madrid
    hace 1 mes
    Jornada completa
    Centro, Madrid

    About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role: We are currently looking for a talented and dynamic LATAM Sales Manager based in Madrid to join our team, to promote and sell to Leisure and Group market in the geographic region of Mexico and LATAM representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure Leisure and Group business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. What you will do: Execute all sales efforts, including responding to general inquiries and client requests in a timely manner. Maintain an active trace/follow-up system on all personal sales calls. Actively solicit and book group and transient business from various sources of leads. Conduct all sales-related interactions with the highest level of professionalism, maintaining Four Seasons standards. Coordinate and confirm customer events, sales appointments, site visits, and Fam Trips. Develop creative and attractive presentations for potential clients. Develop and execute strategic projects for Mexico and LATAM to increase volume and profitability in both segments. Delegate property tours to meeting planners, travel agents, and potential clients, while maintaining clear communication with the Sales Team. Pre-plan special inspections, pre-planning trips, and program execution as needed. Collaborate with Conference Services and Catering to execute confirmed programs and ensure all stakeholders are fully informed for timely action. Negotiate contract terms to maximize profitability while meeting client needs. Utilize account management systems effectively, meeting Four Seasons standards, and maintain deep knowledge of local and regional competitors. Meet annual sales targets and ensure monthly sales activities are planned and achieved. Provide input on the marketing plan and budget. Promote and sell to group and leisure markets in the assigned region through direct client engagement, phone and in-person sales, trade shows, and networking events. Align group bookings and sales activities with transient demand to optimize RevPAR. Collaborate closely with Sales, Marketing, and Revenue teams to achieve budgeted sales goals, What you bring: 3 to 5 years of experience in luxury hotel sales, ideally as a Sales Manager or in a similar role. Strong verbal and written communication skills, with confidence in virtual and in-person presentations. Familiarity with Salesforce, Opera, and/or other CRM systems. Working knowledge of hotel operations and revenue management. Strong attention to detail and a service mindset tailored to high-expectation clients. Flexibility to work variable hours based on business needs, including travel. Independent judgment and discretion in decision-making, with the ability to handle confidential information appropriately. Ability to take ownership of tasks and follow through on additional responsibilities assigned by leadership. A degree in Hospitality Management is preferred but not required with relevant experience. A collaborative and guest-focused attitude aligned with Four Seasons standards and culture. A passion for delivering luxury service and exceeding expectations. Motivation to bring your unique personality and style to the role while upholding brand values. Desire to be part of a supportive team that values excellence and creativity. ***We are looking for a candidate with Europe work permit, dual European nationality will be an asset. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. Department: Sales Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

    ¡Incorporación inmediata!
    Inscripción fácil
  • croupier(Spanish speaking)
    croupier(Spanish speaking)
    hace 1 mes
    Jornada completa
    Alcobendas

    Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more. Work according to schedule: 8-hour shifts in the morning, afternoon and night Part-time and full-time positions available Office Location: Alcobendas, Community of Madrid Job type: On-site Requirements • Strong willingness to learn, grow, and continuously improve performance within the gaming industry, • Motivation to work in a multicultural and diverse team environment, • Basic understanding of customer service principles and practices, • High level of responsibility, reliability, and punctuality, • Ability to confidently work in front of cameras and with different studio equipment, • Excellent communication skills and a naturally engaging, positive presence, • Proficiency in ´specific dedicated language´ and good command in English (both spoken and written), • Strong attention to detail and accuracy in all tasks, • Proactive, solution-oriented mindset with a positive attitude, • Previous experience in a casino or gaming environment is an advantage, but not mandatory Responsibilities Game Hosting: • Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner., • Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players., • Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times., • Game Integrity:, • Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game., • Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy., • Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices., • Player Interaction:, • Provide clear instructions to players and answer any game-related questions in a friendly and professional manner., • Engage with players via live chat to enhance their gaming experience and build a sense of community., • Reports player complaints or concerns, escalating issues to the Studio Supervisor when necessary. Compliance & Regulations: • Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices., • Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence. Technical Management: • Manage the pace of the game according to studio guidelines and operational procedures., • Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly., • Report any technical issues or disruptions immediately to the relevant department. Team Collaboration: • Work closely with fellow game presenters, and studio support staff to maintain seamless operations., • Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional. Other info We're excited to announce the opening of a brand-new team at Imagine Live Spain, the latest sensation in the online casino market, located in Alcobendas, Community of Madrid. Imagine Live Spain is taking the Spanish market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together. We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere. As a member of our team, you will have the unique opportunity to help shape the player's experience, bringing your creativity and enthusiasm to the forefront of our operations. At Imagine Live Spain, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here! Apply now to be one of the first team members joining the Imagine Live Spain and to know more about our company and job offers!

    Sin experiencia
    Inscripción fácil