Associate Director, Cross-Program Experience - IE Business School
1 day ago
Madrid
ph3Overview /h3 pAre you interested in joining a dynamic and international team of professionals to transform education? IE University's bBusiness School /b is looking for an bAssociate Director, Cross-Program Experience (CPX) /b to join its team! /p pThe role of CPX’s Associate Director is transversal across the participating programs in IE Business School, with primary responsibilities related to postgraduate international exchanges and postgraduate Dual Degree programs of the Business School. /p pbKEY CROSS-PROGRAM EXPERIENCE AUDIENCES PREVISIONS): /b /p p200 postgraduate Dual Degree students present on campus (4 intakes) /p p70+ outgoing term-long exchange students /p p75+ active exchange partner schools /p p6 short exchange programs per academic year /p p100+ incoming term-long exchange students /p p600+ incoming and outgoing short exchange students /p pbWhy IE University? /b /p pEvery story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. /p pAt IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. /p pbOur mission /b /p pWe support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world. /p pbOur Purpose /b /p pTo foster positive change. /p h3Values /h3 ul liCultivate the humanistic approach. /li liEmpower your entrepreneurial spirit /li liCherish the diversity of people, mind, and experience /li liDrive innovation with a proactive mindset /li /ul pWe are looking for a person to join a full-time position in bMadrid - María de Molina. /b /p h3Responsibilities /h3 pYour role as an Associate Director will involve: /p h3Delivery of the Master’s-Level Dual Degree Student Journey /h3 ul liDelivery of and innovation in the 5 DD touchpoints during each intake’s time at IE (support from CPX Team) /li liDevelop and continually improve both general and personalized communication with DD students through the relevant channels (to-date: online student guide, ServiceNow, Blackboard, student meetings, etc.) (support from Student Journey Manager and Coordinator) /li liCarry out the Dual Degree Representative selection process, regular meetings, attention to needs that arise, etc. /li liManagement of Dual Degree student data and dissemination of up-to-date Information to all relevant program team contacts, Talent Careers, and Admissions /li liSuggest and coordinate improvements in the management of DD information in IE systems, contributing to a better flow of information and improved student experience, as well as automatization and digital transformation efforts /li liCoordinate the DD course co-validation process with OPS, serving as the student-facing contact for related decisions (example: personalization of co-validations) and other questions that may arise affecting students. /li /ul h3The Outgoing Exchange Student Journey /h3 pImplement the outgoing term-long and week-long exchange campaigns to Business School students from the International MBA, Master in Management, and Master in Finance programs, in accordance with the strategy and negotiated terms communicated by the Executive Director and including the following primary tasks: /p ul liPreparation of presentation and communication materials to be shared with students and program management /li liIn coordination with the Executive Director, design and delivery of information sessions /li liManagement of student expectations and personalized advice for interested students, along with escalation of special cases to the Executive Director as appropriate /li liManagement of the outgoing mobility platform within Atenea /li liCommunication with students at key points in the outgoing exchange journey /li liCoordination of exchange slot negotiation and assignment processes /li liRigorous maintenance and follow-up of all necessary mobility data and documentation: selection process data and results, nominations to schools, exchange balance data, Learning Agreements (where applicable), grade and credit conversion, final surveys, documents for the Spanish Ministry of Education (where applicable), and contact with outgoing exchange alumni. /li liDay-to-day contact with Partner Schools to ensure smooth communication about exchanges and resolution of any issues that arise /li liCoordination of grade and credit conversion with the Executive Director and subsequent emission of final transcripts and diplomas with program teams (when applicable) /li liContinual suggestions for improvement in terms of student experience and mobility processes /li /ul h3Incoming Short Exchange Coordination and Delivery /h3 pWith the support of the CPX Team, the AD is responsible for the management of the planning, execution, and evaluation of the following incoming short exchange programs each academic year (initial distribution; subject to change depending on personnel availability): /p ul liSingapore Management University MBAs /li liNYU Stern MBAs /li liPorto Business School MBAs /li /ul pTasks include: /p ul liServe as primary operational contact with the Partner School and Lead Faculty in the planning and coordination of the short exchange week /li liWith the CPX Assistant, coordinate the inclusion and planning of the week’s activities with both IE’s Planning Department and external providers as necessary /li liWith the CPX Assistant, supervise collection and management of student data in IE’s systems, in accordance with IE and GDPR regulations /li liManage general and personalized communication with student participants /li liWith the CPX Assistant and Lead Faculty, accompanying the student group during each program during key events: welcome activities, networking/cultural events, company visits, etc. /li liCoordinate grading process with the Lead Faculty/professors/Partner School as necessary /li liCoordinate student feedback process and post-mortem meetings to determine improvements for subsequent programs /li liSupervision of and adherence to budget related to short exchanges /li /ul h3General /h3 ul liOperational support for 5 key B-school events managed by the CPX Team /li liOccasional representation of IE on- and off-campus during institutional visits/conferences or short exchange programs /li liSupport in digital transformation initiatives and identifying new opportunities for automation and digital transformation /li liSubmission of data to IE Accreditations Team as related to outgoing exchange mobilities and Dual Degrees /li liCarry out transversal communications and training efforts regarding CPX initiatives /li liManagement of relevant tasks and topics in the shared e-mailboxes /li liOther duties as assigned /li /ul h3Qualifications /h3 ul liBachelor's Degree, Master's degree from a top university /li liFluency in English and Spanish required (frequent interactions with students, external providers, partner schools, and occasional presentations are required) /li liHigh level of Office (especially Excel) proficiency required /li liFamiliarity with different AI tools, including Copilot /li liProficiency in project management /li liMinimum 3-5 years of work experience preferred /li /ul pUnleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at bIE University /b. /p pAt IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process. /p /p #J-18808-Ljbffr