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  • Concierge Supervisor- Four Seasons Hotel Madrid
    Concierge Supervisor- Four Seasons Hotel Madrid
    hace 4 horas
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierge Supervisor. Reporting to the Assistant Chief Concierge, this role will supervise daily concierge operations, ensuring exceptional guest service, guiding and developing the team, and maintaining smooth, efficient, and professional desk functions in line with Four Seasons standards. What you will do Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts. Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences. Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions. Monitor and reconcile commission-based services, guest orders, and related financial transactions. Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events. Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency. Organize and coordinate team-building activities to foster a positive work culture. Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity. Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings, ensuring effective communication and alignment within the team. What you bring High School Diploma or Bachelor’s Degree. European Passport or legal right to work in Spain. Fluency in English and Spanish. Previous experience in concierge is required; Les Clefs d’Or membership is favorable. Strong leadership, organizational, and interpersonal skills. Ability to handle multiple priorities in a fast-paced, luxury environment. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Casino Development Manager (12 month fixed term contract)
    Casino Development Manager (12 month fixed term contract)
    hace 4 horas
    Jornada completa
    Centro, Madrid

    This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The role will spearhead casino growth efforts and lead the development and execution of the casino strategy across the UK and broader EMEA business. The ideal candidate will leverage their significant experience and network of contacts within the casino industry to actively network, facilitate introductions and build trust with casino operators to develop and execute strategic partnerships and drive casino growth in the EMEA region. Additionally, the role will support expanding our presence in the EMEA markets, by collaborating with internal teams to build the necessary infrastructure to operate more effectively within new markets. Essential Duties and Responsibilities Casino Strategy • Develop and refine the overall casino strategy for the UK and EMEA marketings, identify new opportunities, and devise innovative approaches to market entry and customer engagement., • Define, shape and lead the execution of the casino database growth plan, including the pipeline for new casino partnerships., • Remain informed about industry trends, regulations, and market dynamics to make business recommendations and capitalize on new opportunities., • Conduct market research and competitor analysis to make informed strategic decisions. Database Growth • Establish and strengthen partnerships with land-based casinos in the UK and EMEA markets. Using these partnerships to drive database growth and attract high-value customers., • Attend casino events on an as needed basis to drive lead generation., • Work closely with the global Casino Partnerships team to ensure best practices are followed. Market Expansion • Support expansion efforts in new markets, by collaborating with internal teams and building effective operational infrastructure., • Look for new opportunities to develop casino capabilities in new markets to expand our casino footprint to new territories., • Tap into the casino influencer landscape to drive awareness. Other • Develop and maintain a comprehensive network of external contacts and internal stakeholders to support business objectives., • Collaborate with marketing and sales teams to promote casino-related products and services., • Closely collaborate with Miami HQ to optimize the marketing and activation calendar for the EMEA markets., • Upskill the existing Sales force to increase their contribution to achieving EMEA's strategic casino goals., • Hosting onboard events and group cruises for VIP clients Qualifications / Skills Desired Candidate Profile: • Proven experience working in the casino industry or related sectors., • Existing network of contacts within the casino and gaming industry preferred., • Strong familiarity and understanding of local casino sector market dynamics., • Excellent negotiation, communication, and relationship-building skills., • Ability to operate independently and proactively pursue business opportunities. Preferred Skills: • Experience in business development or partnership management within the casino space., • Deep understanding of casino operations, regulations, and market trends. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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