About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Assistant Front Desk Agent: Four Seasons Hotel Madrid is looking for a Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties include: · Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. · Arranges for luggage to be delivered to guest room. · Assist in escorting Guests to the rooms and explains all the facilities. · Checks guest out of the hotel. · Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. · Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests. · Answers to the Chat following the company standards Our Ideal Assistant Front Desk Agent will have: Our ideal Assistant Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front of the house position in a similar hotel. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: Reception Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.
Se necesita office de cocina para nuestro restaurante de La Moraleja. Experiencia en puesto similar de 2 años. Abstenerse sin documentación en regla. Por lo general jornada en turno de tarde/noche. Que resida en Alcobendas o San Sebastián de los Reyes.
¡Osaka llega a Madrid! Y tú puedes ser parte de este gran comienzo. ¿Te apasiona la coctelería, el detalle en cada preparación y crear experiencias memorables desde la barra? Esta es tu oportunidad de formar parte del equipo que dará vida a nuestra nueva apertura. ** Puesto: Bartender** ¿Qué harás? - Prepararás bebidas siguiendo las recetas y estándares de calidad de Osaka. - Ejecutarás el mise en place de barra, asegurando orden, insumos y presentación. - Utilizarás correctamente los utensilios e ingredientes para garantizar eficiencia y consistencia. - Apoyarás en la capacitación de nuevos integrantes de barra y compartirás actualizaciones de recetas. - Mantendrás tu estación limpia, en orden, y comunicarás cualquier incidente al jefe directo. ¿Qué buscamos en ti? - Estudios técnicos en Bar o Coctelería (en curso o culminados). - Mínimo 3 años de experiencia como bartender en restaurantes, bares u hoteles. - Conocimiento en buenas prácticas de manipulación, técnicas de coctelería y mise en place. - Manejo de herramientas como Office y CoverManager (nivel usuario). - Inglés intermedio (avanzado deseable). - Pasión por el servicio, atención al detalle y actitud proactiva. ¿Qué te ofrecemos? - Ser parte de una marca reconocida internacionalmente, auténtica y multicultural. - Involucrarte desde el primer día en una apertura internacional. - Un entorno que promueve el aprendizaje, el compromiso y la excelencia. Oportunidades reales de crecimiento dentro del grupo MCK. ¿Te atreves a vivir la experiencia MCK? Da el siguiente paso en tu carrera. Osaka te espera.
About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role We are seeking a highly organized and service-driven F&B Call Agent to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience. What you will do • Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service. • Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated. • Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed. • Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations. • Coordinate group bookings at Dani Brasserie, including: Creating and maintaining detailed event orders (BEOs/minutas). Communicating dietary restrictions and guest preferences to the culinary team. Acting as the liaison between service, kitchen, and events teams to ensure flawless execution. • Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations. • Support the wider F&B team with administrative duties and special projects. • Provide support to the host/hostess team on the floor as needed. What you bring • Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations. • Exceptional written and verbal communication skills in English and Spanish (additional languages a plus). • Strong attention to detail, time management, and problem-solving abilities. • Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva). • A passion for delivering outstanding service and creating memorable guest experiences. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. 50 days of vacation per year. Day of the birthday free. Private medical insurance. Department: Telephone Operator Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.
Se busca office a 20h