Information Technology Support Technician
hace 17 horas
Alcobendas
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. Main functions • User´s support: remote and on-site support., • Microsoft System Administration: Medium level. Appreciate AZURE's knowledge., • Manage Active Directory: manage user accounts, sec. groups, and distribution lists., • Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features., • Give remote support and physical support to all stores in EMEA., • Experience with ticketing system tools (Manage Engine and JIRA)., • Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires)., • Phone support for internal users., • Incident Management (SLA), • Acknowledge Network devices (medium level) (Routers, Switches, Firewall), • Document incidents/Problems in Ria's store applications, • Generate reporting | Impact analysis, • Able to work in a fast-paced environment and analyze/troubleshoot complex problems., • Update and manage Support and Incident tickets. Qualifications – External • Title in system administration and network., • Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers), • Acknowledge microcomputing., • Medium - High English Level., • Other technical skills desired, • Networking, • Understanding of TCP/IP, • Assembly Telecom rack, • Availability to give On-duty support and overtime. (extra payment), • Time flexibility