Trabajos Servicio al Cliente en Fort Pienc - Page 4Crear alertas

➡️ ¿Eres de las personas que toman la iniciativa y disfrutan en el rol de "Senior Customer Service" gestionando clientes internacionales con autonomía y eficiencia? Nuestro cliente es una compañía vinícola con fuerte espíritu mediterráneo e innovador, que busca incorporar a una de sus oficinas en Vilanova: "Customer Service". Tendrás la oportunidad de trabajar en una compañía con un producto innovador dentro del sector, tener autonomía y construir relaciones a largo plazo con cadenas de supermercados europeos , liderando y acompañando todo el proceso de pedidos hasta su entrega final. ➡️ Tus responsabilidades Gestión integral de pedidos de clientes internacionales (introducción en sistema, seguimiento y coordinación interna). Validación de tarifas y facturación. Mantenimiento de precios, descuentos y bases de datos actualizadas. Coordinación de ferias internacionales (París, Alemania, etc.) y apoyo al equipo comercial. Preparación de documentación y envío de muestras. Interacción fluida con sistemas digitales (Navision, EDI, plataformas nicho específicas del sector). Soporte administrativo al área comercial y coordinación con otros departamentos. ➡️ Lo que buscamos en ti Experiencia sólida en Customer Service dentro de empresas vinícolas o gran consumo , preferiblemente medianas bodegas o compañías internacionales profesionalizadas. Manejo avanzado de ERP (Navision valorado) y procesos digitalizados . Mentalidad proactiva, resolutiva y con alto sentido de la responsabilidad . Capacidad para gestionar información sensible, confidencial y estratégica (precios, condiciones, contactos clave). Inglés fluido (trato diario con clientes europeos). Disponibilidad ocasional para viajar a ferias (1-2 veces al año). ➡️ Qué te ofrecemos Formar parte de una empresa innovadora y en pleno crecimiento dentro del sector vinícola. Capacidad de decisión y autonomía en tu rol. Buen ambiente laboral. Contacto directo y constante con clientes europeos y de otros mercados internacionales. Posibilidad de asistir a ferias internacionales del sector vinícola. Modelo que combina trabajo presencial con jornadas hibridas. Si eres una persona profesional del rol de Customer Service, con experiencia en el sector, con ganas de aportar, tener autonomía y asumir responsabilidad real, queremos conocerte

¡Buscamos un/a Travel Consultant apasionado/a por crear experiencias únicas! ¿Tienes experiencia diseñando viajes a medida y te apasiona ofrecer un servicio excepcional? En Paul Marlex colaboramos con una empresa líder en gestión global de servicios turísticos, viajes de negocios y eventos corporativos , que busca incorporar un/a Travel Consultant para su oficina en Sabadell . Tu misión Diseñar y gestionar viajes personalizados de principio a fin. Coordinar proveedores y corresponsales nacionales e internacionales. Brindar atención al cliente antes, durante y después del viaje. Supervisar proyectos complejos y apoyar a perfiles júnior. Colaborar en acciones de marketing y fidelización. Qué te ofrecemos Contrato estable e incorporación directa a empresa. Jornada completa (L–V de 9 a 19h) con flexibilidad y 1 día de teletrabajo . Formación continua y beneficios sociales (seguro médico, portátil, gimnasio, guardería, parking, entre otros). Salario competitivo + incentivos. ✨ Lo que buscamos en ti +5 años de experiencia en viajes a medida. Dominio del sistema Amadeus . Inglés fluido (otros idiomas, ¡bienvenidos!). Perfil proactivo, resolutivo y con pasión por los viajes. Si te motiva formar parte de una empresa consolidada, con un entorno dinámico y orientado a la excelencia… ¡Queremos conocerte!

Corporate Travel Agent (English & German) ✈️ Barcelona/hybrid Employment Type: (Full-time / Permanent) Join NTT DATA Business Solutions , part of the global NTT DATA Group, one of the world’s leading IT service providers. Excellent communication skills in English and German.

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion Fluent

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion Fluent

Key Responsibilities Provide Exceptional Customer Support: Deliver professional, timely, and friendly assistance to customers, ensuring a smooth and positive experience. We are looking for a motivated and customer-oriented Customer Care Specialist to join a dynamic and fast-growing international

About the Company We are a leading company in the gift and lifestyle sector, known for our creativity, innovation, and commitment to delivering high-quality products. With a growing international presence, we are looking to strengthen our team with a Key Account Manager for the German market, based in Barcelona. As a B2B Key Account Manager (KAM) for the German market, you will be responsible for managing and developing relationships with key retail partners and distributors. Your goal will be to drive sales growth, ensure customer satisfaction, and expand our presence in the DACH region. Manage and develop strong, long-term relationships with key clients in the German market. Negotiate commercial agreements, pricing, and terms to maximize profitability. Prepare sales forecasts, reports, and performance analysis for management. Bachelors degree in Business Administration, International Trade, Marketing, or related field. ~3-5 years of proven experience as Key Account Manager or Sales Manager, preferably in the gift, lifestyle, or fashion industry. ~ Native or near-native level of German ; fluency in English is mandatory. Spanish is a plus. ~ Analytical mindset with ability to identify opportunities and make data-driven decisions. ~ The opportunity to work with international clients and be part of a growing global company. Competitive salary package, including performance-based incentives. Professional growth opportunities and ongoing training.

Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience. Customer-Centric Mindset: Prioritize the customer experience in every interaction. Language Maestro: Fluent in Danish (C1) and proficient in English (B2).

Propuesta de valor del puesto El incorporarte a nuestra oficina de Barcelona te brindará la oportunidad de trabajar con un nuevo mercado, donde podrás tratar con clientela tanto tradicional, como con una tipología de cliente más exclusiva. Atender de forma personalizada a los clientes, detectan

We are looking for a proactive and detail-oriented individual to join our team as a Procurement Service Center Representative . This role focuses on ensuring quality control, process compliance, and continuous improvement in procurement activities across multiple regions. The ideal candidate will manage order confirmations, support SAP data management, and help streamline procurement processes while addressing deviations and driving improvements. Key Responsibilities: Execute quality and control reports for procurement processes, ensuring consistent system usage and adherence to guidelines. Proactively identify improvement opportunities in areas like PO after invoice, payment term deviations, inbound deliveries, SAP contract checks, and order confirmation reviews. Support local procurement teams by communicating deviations in order confirmations and documenting and linking procurement documents in SAP. Create and update SAP contracts and info-records, ensuring data consistency and timely setup of missing information. Convert purchase requisitions into purchase orders, ensuring suppliers receive the necessary information on time. Collaborate with local procurement teams to resolve issues, verify invoices, and implement corrective actions where needed. Provide administrative support to facilitate efficient task execution, covering colleagues during absences and providing backup to the Central Tactical Purchasing Team. Ensure compliance with QSHE standards, maintaining safe working practices, and achieving a zero-incident workplace. Qualifications: Minimum of 1 year experience in an administrative role, preferably in purchasing, ideally within an international company. Experience in procurement or international business within the industrial chemical market is a plus. Excellent written and verbal communication skills. Fluent in both written and spoken local language and English (min. C1 level). Proficient in computer skills and standard office applications. Ability to quickly and accurately input data Ideally, experience with SAP. What do we offer? ~ Hybrid Work Model : Flexibility to work from home and in the office, helping you achieve a healthy work-life balance. ~ Ticket Restaurant : Enjoy a daily meal allowance to support your well-being. ~ Flexible retribution : Kindergarten & Transport ~30 Labor Days of Holidays : Ample time off to relax and recharge. ~ Language Lessons : Access to language lessons to help you grow both personally and professionally. ~ Medical Insurance : 50% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a highly competitive rate. ~ Open and Modern Office Environment : Work in a collaborative, innovative, and comfortable space designed for your success.

¡Estamos buscando un/a Especialista Funcional en Servicio a Clientes! ¿Te apasiona el análisis de datos, la gestión de procesos y garantizar una experiencia excepcional para los clientes? Una destacada organización con sede en Barcelona busca incorporar a su equipo un/a Especialista Funcional en Customer Experience para una sustitución temporal . ✅ ¿Qué harás en este rol? Gestionar el ciclo completo de pedidos, abonos y devoluciones en Microsoft Dynamics AX 2012 . Resolver incidencias en interfases, integraciones y flujos EDI/Veeva junto al equipo de IT. Garantizar la correcta facturación y seguimiento de documentos bloqueados. Analizar datos operativos y KPIs con Excel avanzado y herramientas BI ( Power BI ). Participar en la migración a SAP , validando procesos y asegurando calidad. Proponer mejoras continuas en procesos Order to Cash y facturación. Requisitos clave: Formación universitaria o ciclo superior en Administración. Experiencia mínima de 3 años en entornos ERP (preferible Dynamics AX 2012/D365). Conocimiento funcional del proceso Order to Cash . Dominio avanzado de Excel y experiencia en Power BI . Inglés intermedio y conocimientos básicos de SAP SD/OTC (valorable). Proactividad, capacidad analítica y orientación al detalle. Ubicación: Barcelona (modelo híbrido o presencial según políticas internas). Jornada: Completa, horario de oficina. Contrato: Temporal por sustitución. Si te interesa esta oportunidad y cumples con los requisitos, ¡nos encantaría conocerte! Postúlate aquí:

Pues que sepas que ahora tienes la oportunidad de formar parte de todo esto, pues en OPTEAM, marca del grupo experta en viajes corporativos, queremos incorporar a un/a Agente Business Travel en Barcelona cuyo rol será: Gestión de reservas corporativas por correo electrónico y teléfono Gesti

Un día a día híbrido: 3/2 días de teletrabajo semanal por semanas alternas.

En Proclinic Group somos líderes del sector dental porque nos une una misma ilusión: entregar siempre las mejores soluciones a los profesionales del dental.Abriendo nuevos mercados y áreas de negocio cada año.Para ello estamos buscando un/a asesor/a telefónico/a de ventas a media jornada, en h

Servicios Securitas precisa un/a Auxiliar de Servicios para la Recepción de una oficinas ubicadas en Barcelona Tareas: Atención e información presencial y telefónica, registros de entradas y salidas, apertura y cierre de instalaciones, tareas administrativas básicas Horario: De 8.Lunes a V

Servicios Securitas precisa un/a Auxiliar de Servicios para la Recepción de una oficinas ubicadas en Barcelona Tareas: Atención e información presencial y telefónica, registros de entradas y salidas, apertura y cierre de instalaciones, tareas administrativas básicas Horario: De 8.Lunes a V

Servicios Securitas precisa un/a Auxiliar de Servicios para la Recepción de una oficinas ubicadas en Barcelona Tareas: Atención e información presencial y telefónica, registros de entradas y salidas, apertura y cierre de instalaciones, tareas administrativas básicas Horario: De 8. Lunes a

Would you like to develop your knowledge and skills in our Supply Chain and Customer Service department? Would you like to have the opportunity to learn about agrochemical business? In UPL we are seeking for a Supply Chain & Customer Service Iberia TRAINEE! Job Duties and Responsibilities: Par

CUÁL SERÁ TU NUEVO PROPÓSITO? Buscamos un/a Customer Service (Atención al cliente) para el área de Logística Nacional que gestione y coordine las actividades relacionadas con los pedidos de venta de nuestros distintos canales (Farmacias, Parafarmacias y clientes internos), asegurando el cump

Estamos buscando un/a Comercial Telefónico/a! ¿Tienes dotes de comunicación, eres persuasivo/a y disfrutas hablando con personas? En Homeserve estamos ampliando nuestro equipo de ventas y buscamos un comercial telefónico con ganas de crecer y alcanzar objetivos. Gestionar la base de datos de cl

Conocimiento de soluciones y servicios tecnológicos: Cloud, Infraestructura, Ciberseguridad, Software, IoT, Big Data, 5G, entre otros.

Excellent communication skills in English and German. Corporate Travel Agent (English & German) ✈️ Barcelona/hybrid Employment Type: (Full-time / Permanent) Join NTT DATA Business Solutions , part of the global NTT DATA Group, one of the world’s leading IT service providers.

Corporate Travel Agent (English & German) ✈️ Location: Barcelona/hybrid Employment Type: [Full-time / Permanent] Are you ready to grow your career in a dynamic, international environment? Join NTT DATA Business Solutions , part of the global NTT DATA Group, one of the world’s leading IT service providers. With over 18,000 professionals worldwide, we design, implement, and manage SAP solutions that empower businesses and their people. Why Join Us? ✅ Team-oriented culture with continuous collaboration ✅ Career development in a fast-growing SAP-focused tech environment ✅ Friendly, inclusive, and dynamic workplace Position Overview We are looking for a highly experienced Corporate Travel Agent with a strong background in travel agency operations. The ideal candidate has several years of hands-on experience in a corporate travel environment (e.g., Amex GBT, BCD Travel, FCM) and is proficient in Amadeus GDS (cryptic) and Concur Travel for booking and managing travel services. Key Responsibilities ✅ Coordinate and book domestic and international travel for employees, including flights, hotels, rental cars, and train tickets. Ensure all travel arrangements comply with company travel policies and cost guidelines. Provide responsive support for travel-related issues, including itinerary changes, cancellations, and urgent requests. Collaborate with travel vendors and internal stakeholders to optimize travel programs and improve cost efficiency. Process corporate credit card statements related to travel expenses. Purchase travel services such as hotel accommodations for meetings and events. Qualifications Several years of experience working in a corporate travel agency (e.g., Amex GBT, BCD Travel, FCM). Completed apprenticeship or academic degree in travel management/travel agency or a related field. Expert-level proficiency in Amadeus Selling Platform (cryptic) for booking flights, hotels, rental cars, and rail. Experience with online booking tools, especially Concur Travel . Strong organizational and multitasking skills. Excellent communication skills in English and German . Knowledge of IATA regulations . Essential Skills & Tools Amadeus Selling Platform (cryptic) OBE Concur Travel English and German fluency IATA knowledge

We are looking for a proactive and detail-oriented individual to join our team as a Procurement Service Center Representative . This role focuses on ensuring quality control, process compliance, and continuous improvement in procurement activities across multiple regions. The ideal candidate will manage order confirmations, support SAP data management, and help streamline procurement processes while addressing deviations and driving improvements. Key Responsibilities: Execute quality and control reports for procurement processes, ensuring consistent system usage and adherence to guidelines. Proactively identify improvement opportunities in areas like PO after invoice, payment term deviations, inbound deliveries, SAP contract checks, and order confirmation reviews. Support local procurement teams by communicating deviations in order confirmations and documenting and linking procurement documents in SAP. Create and update SAP contracts and info-records, ensuring data consistency and timely setup of missing information. Convert purchase requisitions into purchase orders, ensuring suppliers receive the necessary information on time. Collaborate with local procurement teams to resolve issues, verify invoices, and implement corrective actions where needed. Provide administrative support to facilitate efficient task execution, covering colleagues during absences and providing backup to the Central Tactical Purchasing Team. Ensure compliance with QSHE standards, maintaining safe working practices, and achieving a zero-incident workplace. Qualifications: Minimum of 1 year experience in an administrative role, preferably in purchasing, ideally within an international company. Experience in procurement or international business within the industrial chemical market is a plus. Excellent written and verbal communication skills. Fluent in both written and spoken local language and English (min. C1 level). Proficient in computer skills and standard office applications. Ability to quickly and accurately input data Ideally, experience with SAP. What do we offer? ~ Hybrid Work Model : Flexibility to work from home and in the office, helping you achieve a healthy work-life balance. ~ Ticket Restaurant : Enjoy a daily meal allowance to support your well-being. ~ Flexible retribution : Kindergarten & Transport ~30 Labor Days of Holidays : Ample time off to relax and recharge. ~ Language Lessons : Access to language lessons to help you grow both personally and professionally. ~ Medical Insurance : 50% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a highly competitive rate. ~ Open and Modern Office Environment : Work in a collaborative, innovative, and comfortable space designed for your success.

Te apasiona el mundo del Business Travel? En Nautalia Viajes estamos ampliando el equipo en nuestra delegación de Barcelona y buscamos 2 Junior Business Travel Consultant para unirse al departamento de Viajes Corporativos.

Pues que sepas que ahora tienes la oportunidad de formar parte de todo esto, pues en OPTEAM, marca del grupo experta en viajes corporativos, queremos incorporar a un/a Agente Business Travel en Barcelona cuyo rol será: Gestión de reservas corporativas por correo electrónico y teléfono Gesti

Responder con rapidez: tener un tiempo de respuesta mínimo y resolver el problema lo más rápido posible, para asegurar una alta satisfacción del soporte para nuestros clientes ¿QUÉ OFRECEMOS? Formaras parte de una empresa que se encuentra en plena fase de crecimiento, dinámica y en innovado

Hey future intern! Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences? If you’re a student or recent graduate eager to dive into a dynamic role, we’re looking for YOU!.

En Proclinic Group somos líderes del sector dental porque nos une una misma ilusión: entregar siempre las mejores soluciones a los profesionales del dental.Abriendo nuevos mercados y áreas de negocio cada año.Para ello estamos buscando un/a asesor/a telefónico/a de ventas a media jornada, en h

Te gusta el mundo de la moda? ¿Te gustaría trabajar en una empresa que se encuentra en un momento de pleno crecimiento y expansión? Si te gusta ser el punto de referencia y te motiva encontrar soluciones, este rol es para ti.En Lonbali seguimos creciendo y buscamos a un nuevo/a Asistente de Aten

El Centro Tecnológico del Notariado , constituido en 2002 por el Consejo General del Notariado (CGN), es la entidad encargada de liderar la transformación digital de la corporación notarial de nuestro país. Como socio tecnológico del CGN, desarrollamos soluciones digitales avanzadas, seguras

Experience in customer service and CRM tools is a plus, but not a must. Join Concentrix in Warsaw! About the Job: Concentrix is on a remarkable growth journey, expanding rapidly across the Nordic market! We're on the lookout for Danish & English-speaking Customer Support Specialists to join our S

ERES LA PERSONA QUE ESTAMOS BUSCANDO? Experiencia previa en el puesto Eres una persona comunicativa Tienes un buen nivel de inglés ✔️ ¿Como Customer Service Team Leader: Coordinación de las actividades internas del departamento de CS en función de las directrices dictadas desde su superior

Corporate Travel Agent (English & German) ✈️ Barcelona/hybrid Employment Type: (Full-time / Permanent) Join NTT DATA Business Solutions , part of the global NTT DATA Group, one of the world’s leading IT service providers. With over 18,000 professionals worldwide, we design, implement, an

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack. ✍️ WHAT WOULD YOU NEED? ✍️ ~ Native/C1 level in French and English . ~ Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations. ~ Minimum ITIL Foundation certification . ~ University degree in IT, Engineering, or related field; Master’s preferred. ~+4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles. ~ Proven ability to communicate clearly with C-Suite executives and high-level stakeholders. ~ Strong resilience under stress , multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone. ~ Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus. ~ Tangential experience in audits and project management is beneficial. ~ Familiarity with tools: PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI . ~ Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus. &##128073; WHAT WILL YOU BE DOING? Manage major IT incidents and coordinate rapid response across teams. Handle problem management and change management activities. Monitor IT systems primarily via Azure and manage alerts through PagerDuty . Address high-severity security incidents . Communicate effectively with global teams and executives , ensuring transparency and clarity. Maintain documentation of incidents, processes, and knowledge sharing . Participate in on-call rotation , ensuring timely response to critical situations. Collaborate with IT teams to analyze incidents, implement preventive measures, and improve QoS processes . Keep up to date with IT regulations, compliance standards, and best practices in IT operations. &##128640; WHY US? &##128640; Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer: Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions. Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops. Take control of your training with a personal annual budget and company-paid certifications. Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance. Benefit from our WeCare programme, which supports employees in critical situations. Unlock your full potential, both professionally and personally. Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.

Who You Are: Native French speaker with a business fluent in English - both spoken and written Strong commercial experience required, ideally both remote (virtual) and in-person Strong knowledge of all core MS Office applications Strong interpersonal, negotiation and persuasive skills across a

WHAT DO WE OFFER? - 50% Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance. Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success.

ERES LA PERSONA QUE ESTAMOS BUSCANDO? Experiencia previa en el puesto Eres una persona comunicativa Tienes un buen nivel de inglés ✔️ ¿Como Customer Service Team Leader: Coordinación de las actividades internas del departamento de CS en función de las directrices dictadas desde su superior

About You Minimum of 1–2 years of experience in customer service or contact center environments. We are looking for a motivated and customer-oriented Customer Care Specialist to join a dynamic and fast-growing international team. Key Responsibilities Provide Exceptional Customer Support: Delive

As a Customer Service Support , you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. Support Customer Service in providing answers to external customers. You will work within an environment of globally harmonized proce

As Customer Service Representative you will support our customers to ensure the quality of the services provided through different channels (email and phone). If you’ve worked in customer service, or any people-focused role before, that’s even better! This isn’t just another customer servic

As a Customer Service Support , you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. Support Customer Service in providing answers to external customers. Internal Requests: Support Customer Service with general adminis

ERES LA PERSONA QUE ESTAMOS BUSCANDO? Experiencia previa en el puesto Eres una persona comunicativa Tienes un buen nivel de inglés ✔️ ¿Como Customer Service Team Leader: Coordinación de las actividades internas del departamento de CS en función de las directrices dictadas desde su superior

As a Customer Service Support , you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. Support Customer Service in providing answers to external customers. You will work within an environment of globally harmonized pro

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion Fluent

Importante empresa de distribución química internacional, precisa incorporar una figura de Dirección de Customer Service para liderar el servicio al cliente.Misión: Asegurar una experiencia de cliente excelente y sostenida a lo largo del tiempo, maximizando el valor de cada relación comercial y

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack. ✍️ WHAT WOULD YOU NEED? ✍️ ~ Native/C1 level in French and English . ~ Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations. ~ Minimum ITIL Foundation certification . ~ University degree in IT, Engineering, or related field; Master’s preferred. ~+4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles. ~ Proven ability to communicate clearly with C-Suite executives and high-level stakeholders. ~ Strong resilience under stress , multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone. ~ Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus. ~ Tangential experience in audits and project management is beneficial. ~ Familiarity with tools: PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI . ~ Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus. &##128073; WHAT WILL YOU BE DOING? Manage major IT incidents and coordinate rapid response across teams. Handle problem management and change management activities. Monitor IT systems primarily via Azure and manage alerts through PagerDuty . Address high-severity security incidents . Communicate effectively with global teams and executives , ensuring transparency and clarity. Maintain documentation of incidents, processes, and knowledge sharing . Participate in on-call rotation , ensuring timely response to critical situations. Collaborate with IT teams to analyze incidents, implement preventive measures, and improve QoS processes . Keep up to date with IT regulations, compliance standards, and best practices in IT operations. &##128640; WHY US? &##128640; Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer: Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions. Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops. Take control of your training with a personal annual budget and company-paid certifications. Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance. Benefit from our WeCare programme, which supports employees in critical situations. Unlock your full potential, both professionally and personally. Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.

Tu Misión Como Account Manager , serás el responsable directo del negocio para grandes cuentas y mediana empresa.Tu rol exige una alta presencia física en cliente , asegurando la cobertura territorial necesaria.Presencia en Cliente: Gestión activa del territorio con un 70% del tiempo dedica