Head of Account Management XL – Spain
hace 12 días
Barcelona
We are looking for a Head of Account Management XL to join our team and play a pivotal role in driving retention, expansion, and operational excellence across Factorial’s most strategic accounts in Spain. Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación. The Role * • Lead and manage a high-stakes portfolio of XL Accounts in Spain, ensuring strong retention and sustainable growth., • Own and execute the strategic vision for the Spanish XL segment, partnering closely with senior leadership to define long‑term market positioning and opportunities., • Drive operational excellence across the Account Management team, ensuring scalable processes, clear performance tracking and efficient execution., • Lead, coach, and scale a team of Account Managers through direct management of Team Leads, fostering a high‑performance and data‑driven culture., • Act as the key escalation point for complex negotiations and at‑risk accounts, personally stepping in to secure and protect strategic revenue., • Maintain close relationships with top‑tier clients through regular in‑person meetings, ensuring deep market understanding and strong partnerships., • Leverage data and analytics to monitor portfolio health, identify risks, and uncover expansion opportunities across accounts. Your Profile * • Proven experience leading Account Management, Customer Success, or commercial teams at a senior level (Head of or similar), including managing managers., • Strong foundation in top‑tier consulting or analytical environments, combined with significant experience in SaaS or high‑growth tech companies., • Highly data‑driven, with advanced Excel skills and a strong ability to translate data into strategic decisions and actions., • Demonstrated ability to build, scale, and lead high‑performing teams, driving accountability and results., • Comfortable handling complex negotiations, managing enterprise‑level relationships and protecting high‑value revenue streams., • Ability to define and execute long‑term strategies while staying hands‑on with operations and clients., • Deep understanding of the Spanish market and enterprise/XL client segment., • Excellent verbal and written communication skills in Spanish (native) and English (professional level). xcskxlj, • Self‑driven, highly organized, and committed to taking full ownership of outcomes. Perks * • High growth, multicultural and friendly environment, • Alan as private health insurance, • Healthy life with Wellhub (Gyms, pools, outdoor classes), • Save expenses with Cobee, • Language classes, • Breakfast in the office and organic fruit, • Nora discounts, • Free caffeine and theine, • Pet friendly #J-18808-Ljbffr