790 Best Servicio al Cliente Jobs in Vicálvaro (December 2025) - page 7

Account Manager | TCCC

3 days ago

Madrid

This job is with Hogarth, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Responsabilities Demonstrating a clear understanding of the brand by acting as an Account brand/QC guardian Understand the client business needs to offer the right solutions Handling all aspects of local market client campaigns from brief through to delivery, ensuring final materials are on time and of the highest quality Monitoring internal workflows, identifying areas for improvement, and making recommendations Control campaign timelines and annual forecasts Managing, monitoring, and updating all timelines and set realistic expectations with clients Control of budgets & scope of work Assisting with financial reporting and smooth running of the finance function by managing agreed budgets and administrative tasks Serving as day-to-day contact for agency/client stakeholders and Hogarth internal departments Coordinating between Project/Transcreation Management, Hogarth, client and agencies Managing end-to-end AV, Print and Digital adaptation processes including liaison with internal teams, media agencies and clearance bodies Managing workload effectively and highlighting to their line manager if support is required to ensure successful completion of a project Supporting/training Account Managers/Account Executives in the team, pro-actively leading the teams to ensure they perform to the best of their ability Following agreed workflows and utilize relevant project management tools Checking all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients Highlighting and escalating quality control issues Collating any information needed for input to client reports and presentations Requirements Good social skills Negotiation skills +5 years of experience working in a TV, print, or digital production role essential Adaptations, Transcreation and Localisation experience essential Understanding of creative expansion and/or have creative experience desirable Strong project management, time management and prioritisation skills Organized, detail-oriented, client focused and proactive Excellent interpersonal and communication skills Can-do attitude and an ability to work under pressure Fluent/native oral and written English Clear understanding of international brand challenges and working on global accounts with multiple markets and stakeholders Conditions Dynamic and creative work environment. International company with great growth projection. Full-time incorporation with flexible hours. Indefinite contract with a 6-month trial period. Face-to-face work with the possibility of teleworking. 22 working days of vacation. 6 days off (Christmas and Easter) and choice of 2 long weekend per year. Access to training. Life and accident insurance. Access to flexible compensation plan. Summer timetable: Monday to Friday from 9:00 to 15:00. Our Hogarth Values: Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact [email protected] if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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