About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role We are seeking a highly organized and service-driven F&B Call Agent to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience. What you will do • Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service. • Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated. • Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed. • Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations. • Coordinate group bookings at Dani Brasserie, including: Creating and maintaining detailed event orders (BEOs/minutas). Communicating dietary restrictions and guest preferences to the culinary team. Acting as the liaison between service, kitchen, and events teams to ensure flawless execution. • Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations. • Support the wider F&B team with administrative duties and special projects. • Provide support to the host/hostess team on the floor as needed. What you bring • Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations. • Exceptional written and verbal communication skills in English and Spanish (additional languages a plus). • Strong attention to detail, time management, and problem-solving abilities. • Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva). • A passion for delivering outstanding service and creating memorable guest experiences. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. 50 days of vacation per year. Day of the birthday free. Private medical insurance. Department: Telephone Operator Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.
About the job ** ** KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Auditor Nocturno, no sólo serás la persona en la que confíen para gestionar las transacciones, ofrecer información local y anticiparse a todos los detalles de una experiencia sin fricciones. También crearás el ambiente cálido que hace que nuestros huéspedes se sientan como en casa en cualquier lugar. Depende del Responsable de Recepción Tu día a día - Sé la cálida bienvenida que da el pistoletazo de salida a una experiencia memorable para los huéspedes. - Apoyar al Responsable de Noche en todas las tareas requeridas. - Dar la bienvenida a los miembros de IHG Rewards Club y Kimpton Karma y a los huéspedes que regresan, en persona o por teléfono. - Tomar y gestionar las reservas de los huéspedes, oportunidades de up-selling e informarles sobre formas de mejorar su estancia. - Gestionar las transacciones en efectivo y a crédito. - Empezar bien cada estancia registrando rápidamente la entrada y salida de los huéspedes: tomar identificaciones, entregar las llaves de las habitaciones y controlar y liberar las cajas de seguridad. - Vaya un paso por delante de las necesidades de los huéspedes: registre sus preferencias y actúe en consecuencia, y atienda sus mensajes, peticiones, preguntas e inquietudes. - Ser un contacto de confianza para todos los huéspedes. Ayúdeles con cualquier cosa, desde cuestiones relacionadas con las facturas hasta conocimientos locales, y póngase en contacto con la dirección cuando sea necesario. - Manténgase seguro en todo momento. Siguiendo nuestros procedimientos de seguridad, informarás de todos los incidentes y llevarás el equipo de protección necesario. - Siéntete orgulloso de tu aspecto y de tu lugar como embajador de la marca. - Conoce siempre los eventos y actividades del programa del día. ¿Qué puedes esperar de nosotros? • Tarifas internacionales en hoteles IHG con descuento. • Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. • Programas de formación y acceso a la herramienta de formación de IHG. • Comidas durante el turno. • Descuento en el seguro médico privado. • Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. • Ambiente de trabajo cool y mucha diversión 😊. Department: Reception About you ¿Qué esperamos de ti? - Licenciatura en hostelería o campo relacionado. - Más de 2 años de experiencia en el departamento de recepción. - Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. - Proactivo/a, positivo/a, enérgico/a, dinámico/a, enfático/a, trabajador/a en equipo y con pasión por el servicio. The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Conference Director to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will support the Director of Sales in leading and managing all conference operations at our hotel. You will be responsible for overseeing the planning, coordination, and execution of all conferences and events hosted at SLS Barcelona. Cultivate and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met or exceeded. Develop and implement comprehensive strategies for conference and event services that align with the hotel's business goals and enhance its reputation. Prepare and manage budgets for conferences and events, ensuring financial targets are achieved and resources are utilized efficiently. Collaborate to develop and execute promotional strategies to attract clients and maximize event bookings. Conduct post-event evaluations to assess success, gather client feedback, and identify areas for improvement. Maintain high standards of service quality and guest satisfaction, addressing any issues or concerns promptly and effectively. Lead and manage a team of conference executives and support staff, delegating tasks and responsibilities as needed to ensure smooth execution of events, groups handover from the beginning through all event planning stages, final agenda and services confirmation, until the final invoice. Qualifications What we are looking for... Degree in Hotel Management or related studies. +3 years of experience in hospitality/luxury Events or Sales & Marketing department. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Event The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job En Cap Vermell Grand Hotel precisamos incorporar Bartender.Responsabilidades clave: Preparar y servir pedidos de bebidas según recetas y normas de servicio.Conocer todos los productos de bar y recetas de cócteles.Proporcionar un alto nivel de calidad y un servicio eficiente / amable.Preparar la puesta en marcha.Cumplir estrictamente los procedimientos de apertura y cierre establecidos para el punto de venta.Asegurarse de que el mostrador del bar y el área circundante se mantienen limpios y organizados en todo momento.Atender las consultas de los clientes de una manera cortés y eficiente.Garantizar la correcta presentación de los licores premium en todos los estantes con cantidades bien definidas.Brindar un servicio amable, cortés y profesional en todo momento. Lo que ofrecemos: - Oportunidad de trabajar en un entorno dinámico y colaborativo. - Un ambiente de trabajo en el que se prioriza el respeto, la colaboración y el crecimiento personal. - Programas de formación continua para potenciar tus habilidades y desarrollo profesional. - Descuentos exclusivos dentro del Grupo. - Contrato fijo discontinuo Department: F&B service Bar About you Lo que buscamos en ti Buscamos una persona dinámica, con personalidad y buen comunicador. Capaz de identificar las necesidades de los clientes y satisfacerlas con un excelente servicio de bebidas. La persona adecuada debe tener: Amplio conocimiento en el mundo de la coctelería Actitud positiva y excelentes habilidades de comunicación Orientación al servicio al cliente Inglés fluido (hablado y escrito) es estrictamente necesario. Otros idiomas son un aliciente Experiencia mínima en una posición similar en establecimientos de lujo de +2 años. The company Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do Reporting to the Director of Finance, the Director of Purchasing is a key strategic leader responsible for overseeing all purchasing and warehouse operations across the SLS Barcelona hotel and its food & beverage outlets. This role ensures that procurement processes are efficient, cost-effective, and aligned with company policies, while maintaining the highest standards of service and quality. Build and maintain the purchasing system. Develop, lead and manage the entire purchasing team. Review purchase order claims and contracts for conformance to company policy. Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims. Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Oversee procurement compliance and ensure adherence to state regulations, brand standards, and internal audit controls. Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual item. Oversee procurement compliance and ensure adherence to state regulations, brand standards, and internal audit controls. Qualifications What we are looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel Deep knowledge of procurement systems and tools, with proficiency in Opera, Microsoft Excel, Word, and Outlook. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Purchasing The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Night Supervisor, no sólo serás la persona en la que confíen para gestionar las transacciones, ofrecer información local y anticiparse a todos los detalles de una experiencia sin fricciones. También crearás el ambiente cálido que hace que nuestros huéspedes se sientan como en casa en cualquier lugar. Tu día a día - Sé la cálida bienvenida que da el pistoletazo de salida a una experiencia memorable para los huéspedes. - Apoyar al Responsable de Noche en todas las tareas requeridas. - Dar la bienvenida a los miembros de IHG Rewards Club y Kimpton Karma y a los huéspedes que regresan, en persona o por teléfono. - Tomar y gestionar las reservas de los huéspedes, oportunidades de up-selling e informarles sobre formas de mejorar su estancia. - Gestionar las transacciones en efectivo y a crédito. - Empezar bien cada estancia registrando rápidamente la entrada y salida de los huéspedes: tomar identificaciones, entregar las llaves de las habitaciones y controlar y liberar las cajas de seguridad. - Vaya un paso por delante de las necesidades de los huéspedes: registre sus preferencias y actúe en consecuencia, y atienda sus mensajes, peticiones, preguntas e inquietudes. - Ser un contacto de confianza para todos los huéspedes. Ayúdeles con cualquier cosa, desde cuestiones relacionadas con las facturas hasta conocimientos locales, y póngase en contacto con la dirección cuando sea necesario. - Manténgase seguro en todo momento. Siguiendo nuestros procedimientos de seguridad, informarás de todos los incidentes y llevarás el equipo de protección necesario. - Siéntete orgulloso de tu aspecto y de tu lugar como embajador de la marca. - Conoce siempre los eventos y actividades del programa del día. ¿Qué puedes esperar de nosotros? • Tarifas internacionales en hoteles IHG con descuento. • Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. • Programas de formación y acceso a la herramienta de formación de IHG. • Comidas durante el turno. • Descuento en el seguro médico privado. • Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. • Ambiente de trabajo cool y mucha diversión 😊 Department: Reception About you ¿Qué esperamos de ti? - Licenciatura en hostelería o campo relacionado. - Más de 2 años de experiencia en el departamento de recepción. - Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. - Proactivo/a, positivo/a, enérgico/a, dinámico/a, enfático/a, trabajador/a en equipo y con pasión por el servicio. The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.
About the job POSITION SUMMARY Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education : High school diploma or G.E.D. equivalent. Related Work Experience : At least 1 year of related work experience. Supervisory Experience : No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Purchasing Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Portero, eres responsable de proporcionar una primera y última impresión positiva a los huéspedes a su llegada y salida del hotel, así como de ayudarles con el equipaje. Tu día a día · Saludar a todos los huéspedes a su llegada. · Ayudar a los huéspedes con el equipaje a sus habitaciones con prontitud al registrarse y al salir. · Promocionar todas las funciones e instalaciones del hotel. · Informar a los huéspedes entrantes sobre lo siguiente mientras les ayuda a llegar a su habitación: zona de almacenamiento, horario del restaurante, los eventos que se celebran en el hotel, información sobre el club de salud, procedimientos de emergencia; equipamiento y vías de salida. · Una vez en la habitación, proporcionar al huésped la siguiente información: instrucciones básicas de teléfono, procedimientos para cargar artículos en las habitaciones, calefacción y aire acondicionado, procedimientos de lavandería, uso de cerraduras y llaves, directorio de habitaciones, etc. · Retirar la basura, papeles, latas, botellas, vasos, etc., de la zona del vestíbulo. · Ayudar a los huéspedes con información general cuando la recepción no esté disponible. · Poseer conocimientos de la comunidad y de la zona en la que se encuentra el hotel para ayudar a los huéspedes con información sobre eventos especiales (deportes, teatro, cine, entretenimiento y restaurantes). · Pulir y limpiar diariamente los carros de botones. · Ayudar a los huéspedes a subir a los automóviles o taxis. · Impedir la entrada de personas no autorizadas o indeseables. · Responder con rapidez y amabilidad a las peticiones de los huéspedes. ¿Qué puedes esperar de nosotros? • Tarifas internacionales en hoteles IHG con descuento. • Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. • Programas de formación y acceso a la herramienta de formación de IHG. • Comidas durante el turno. • Descuento en el seguro médico privado. • Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. • Ambiente de trabajo cool y mucha diversión 😊. Department: Reception About you ¿Qué esperamos de ti? · Licenciatura en hostelería o campo relacionado. · Más de 2 años de experiencia en el departamento de recepción. · Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. · Proactivo, positivo, enérgico, dinámico, enfático, trabajador en equipo y con pasión por el servicio. The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.
About the job JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job En Cap Vermell Grand Hotel estamos buscando incorporar a un/a Recepcionista a nuestro equipo. Formarás parte del departamento de front office siendo responsable de proporcionar a nuestros huéspedes un servicio personalizado y profesional siguiendo nuestras políticas y procedimientos. Funciones principales como recepcionista: - Procesos de Check in/out - Prepara el material necesario para la bienvenida de los clientes (llaves de habitación, etc...). - Solucionar las incidencias y peticiones - Coordinación con el resto de los departamentos. - Realizar labores propias de la facturación y cobro. - Arqueos de caja. Department: Reception About you Buscamos una persona con una clara vocación de servicio que nos ayude a ofrecer una atención personalizada a nuestros clientes. La persona adecuada debe tener: - Experiencia previa en hoteles de 4 y 5*. - Imprescindible inglés avanzado. Alemán valorable. - Orientación al cliente y trabajo en equipo. - Dominio de herramientas informáticas. - Disponibilidad para trabajar en turnos rotativos. Languages required: English and Spanish. German is a plus The company Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
About the job The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups’ and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner. Essential duties and responsibilities: Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Collaborates with all key stakeholders within the Loyalty, Group and Concierge Class experience, forging strong lines of communication with all departmental heads, port vendors, port specific offerings and services to provide bespoke solutions to any guest requests, preferences, arrangements and resolution to service failures Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership Ability to speak English clearly, distinctly and cordially with guests. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
About the job KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Night Bellboy , serás responsable de la atención al cliente desde la entrada al hotel hasta su salida, ayudándole con las maletas, equipaje y pertenencias o en otros servicios personalizados (taxis, transfer, etc.), realizando las acciones bajo las pautas y directrices establecidas de calidad y eficiencia. Tu día a día · Auxiliar en las tareas propias de recepción y conserjería, así como la vigilancia de las instalaciones, equipos y materiales del hotel. · Realizar control, almacenaje y transporte de equipajes de clientes en las dependencias del hotel o a las puertas de acceso a éste. · Ejecutar gestiones y encargos sencillos, tanto en el interior como en el exterior del hotel, solicitados por sus superiores. · Colaborar en el mantenimiento del orden y limpieza en las zonas de recepción y conserjería. · Comunicar las incidencias y novedades del área de su responsabilidad que identifiquen al departamento de recepción. · Controlar la entrada principal y salida de objetos, mercancías, proveedores y personal. · Encargarse de conducir y estacionar los vehículos de los clientes, a petición de éstos. · Realizar de manera cualificada, con iniciativa y responsabilidad, la asistencia e información a los clientes. · Informar al Jefe/a de Recepción de la evolución de los trabajos realizados en el turno e incidencias. · Asegurar la máxima satisfacción del cliente durante su estancia. · Tener conocimientos de las instalaciones del hotel y del destino. ¿Qué puedes esperar de nosotros? · Tarifas internacionales en hoteles IHG con descuento. · Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. · Programas de formación y acceso a la herramienta de formación de IHG. · Comidas durante el turno. · Descuento en el seguro médico privado. Department: Reception About you ¿Qué esperamos de ti? · Licenciatura en hostelería o campo relacionado. · Más de 2 años de experiencia en el departamento de recepción. · Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. · Proactivo, positivo, enérgico, dinámico, enfático, trabajador en equipo y con pasión por el servicio. · Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. · Ambiente de trabajo cool y mucha diversión 😊. The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Bar Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Head of Bars & Restaurants, the Bar Manager directs the operations of the Bars within the hotel. The Bar Manager assures the outlet’s service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Manage and oversee the entire restaurant operation. Ensure the food & beverage concept of the restaurant is well executed and expectations of guests and the team are accomplished whilst continually looking for areas to improve. Continually update service offerings in line with trends and guest expectations. Manage food & beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. Ensure service and other standards according to SOPs are adhered to. Ensure cash handling procedures are followed and all stock items are managed. Ensure that the food & beverage team is continually trained in product and menu knowledge. Oversee the preparation and presentation of food & beverages to meet set standards. Oversee staff training and carry out on-the-job training where required. Ensures that regular, on-going communication occurs in the restaurant. Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions. Ensures that food and beverage products are of the highest quality and presented effectively. Supports the Head of Bars & Restaurants in various administrative tasks, including departmental reports and strategic planning. Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards. Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. Qualifications What we are looking for... Degree with emphasis in Hospitality/Bars management. +3 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Bar The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job POSITION SUMMARY Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job Si quieres vivir una experiencia profesional al ritmo de la música más rockera, ¡únete a nosotros! Buscamos un/a Sales Manager para Hard Rock Hotel Marbella. ¿Te has preguntado alguna vez que es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Deja de preguntártelo y ven a formar parte del mejor equipo. Serás el/la responsable de la estrategia comercial y tu misión principal será asegurar la optimización del performance de ingreso a corto, medio y largo plazo. Tus funciones principales serán: - Determinar ferias comerciales y facturar eventos a los que asistir. - Determinar el set competitivo por segmento. - Preparar ficha técnica y presentación previa a la apertura del hotel. - Crear presentación de ventas con representaciones de todos los mercados. - Ejecución de onboarding para familiarizarse con la nueva marca Hard Rock Hotels y concepto del hotel para empezar a comunicarlo a los clientes. - Coordinar llamadas internas para presentar el producto a los equipos de ventas de PHG + RSO HR Internacional. - Incorporar el hotel en los planes de CVB/Junta de Turismo. - Actualizar GSO/RSO de PHG y HRI en los mercados objetivo. - Crear una historia de hotel que incluya detalles sobre habitaciones, reuniones y eventos, F&B Outlets y Spa, etc. - Iniciar y completar Lanyon para ciertos consorcios. - Identificar nuevos clientes potenciales mediante el examen de las tendencias del mercado local y las actividades de la competencia. - Ser representante del hotel en diversas ferias comerciales y conferencias de la industria y adherirse a las pautas del presupuesto y el plan de marketing. - Estar alineado con la oficina corporativa de PHG para alcanzar las metas establecidas. A cambio de tu compromiso y motivación, te ofrecemos: - Formar parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero. - Oportunidades de estabilidad y crecimiento. - Planes de desarrollo para llevar tu potencial al máximo. - Estar al día de las nuevas tendencias de tu área y del sector, además de potenciar tus habilidades mediante planes de formación. - Trabajar en una empresa socialmente responsable, con posibilidad de colaborar con iniciativas para preservar el medio ambiente y promover la integración social Department: Sales About you Para triunfar en este puesto, ¿quieres saber qué esperamos de tí? - Experiencia en ventas de cadena hotelera o como responsable comercial. Mínimo 5 años a nivel dirección de ventas. - Conocimiento o experiencia en varios canales de distribución (ON/OFF) o segmentos (Leisure, MICE, High End..) - Experiencia en hotelería vacacional imprescindible. - Alta capacidad negociadora y empática. - Inglés alto. No lo pienses más e inscríbete, ¡es tu momento Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.
About the job Buscamos Pastelero/a para uno de nuestros hoteles en la costa del Maresme. Funciones: Será responsable de la preparación y presentación de postres, pasteles y otros productos de pastelería, siguiendo las recetas y estándares establecidos por el hotel. Preparación y decoración de postres en vivo, manteniendo una interacción directa con los clientes (en caso de que aplique). Mantener la higiene y seguridad alimentaria en todo momento. Colaborar con el equipo de cocina para garantizar un flujo eficiente durante los servicios, manteniendo los estándares de presentación. Buena atención al cliente. Department: Bakery Requisitos: Experiencia demostrable en buffet Residencia en la zona o alrededores. Trabajo en equipo. Vocación. The company AQUA HOTEL GRUP es una empresa catalana con sede en Santa Susanna (Barcelona) dedicada al sector hotelero desde su fundación en 1986. Grupo turístico que actualmente cuenta con 10 hoteles y 2.000 habitaciones entre la división Ohla Boutique Hotels en la ciudad de Barcelona, AQUA Hotel en la Costa Brava y Costa de Barcelona y Atzavara Hotel & Spa en la Costa de Barcelona. Ohla Boutique Hotels consta de 2 hoteles boutique de cinco estrellas, Ohla Barcelona y Ohla Eixample situados en el corazón de la ciudad de Barcelona. AQUA Hotel cuenta con siete establecimientos dedicados al turismo vacacional. Todos ellos de cuatro estrellas y situados en la Costa Brava y en la Costa de Barcelona. Atzavara Hotel & Spa es un hotel de 5 estrellas ubicado en la Costa de Barcelona.
About the job What will you be doing? Support customer check-in and check-out processes, ensuring that service standards are met. Support in the management of reservations, invoicing, documentation and cash control and closing. Assist guests regarding the hotel facilities in an informative, helpful and friendly manner while maintaining a professional posture and demeanour at all times. Answering telephone calls and emails Be fully knowledgeable of the services the hotel offers and ensure that you are informed of all changes and new developments. Be familiar with all the daily events and activities in and around the hotel. Consistently provide a professional, warm and friendly service. 500€/month Shared Accomoddation out of hotel • Shared Accommodation. • Financial Support for Studies: 500 euros gross per month. • Meal: one daily meal in our cafeteria during working hours. • Free Parking. • Student Development Plan. Department: Reception About you Would you like to join our team as a trainee? This is a great opportunity to be part of a 5* Resort in Sotogrande and develop your skills. Providing friendly, sincere and personalised service is one of the ways our colleagues turn moments into memories for our guests at SO/ Sotogrande. We are looking for an intern to assist our Front Office department. Minimum requirements Driver's License. Own vehicle. Relevant Educational Background. Establish an Agreement with the School or University. English Knowledge: Advanced level of English. Additional knowledge of Spanish will be positively valued. Language required: English. Spanish is a plus The company SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
About the job POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver’s License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Maintenance Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job POSITION SUMMARY Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Post cash entries into accounting system. Assist management in training, evaluating, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report incidents and unsafe conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and thank guests with genuine appreciation; anticipate and address guests’ needs; assist individuals with disabilities. Speak with others using clear and professional language; prepare and review written documents; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, quality, and/or safety. Stand, sit, or walk for an extended period of time; read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job Buscamos jefe/a de cocina con experiencia en buffet y banquetes. Funciones: - Gestiona i supervisa la dirección de operaciones diarias del equipo de cocina. - Elabora nuevas recetas y escandallos. - Innovar en las técnicas de preparación y en los platos. - Asegurar un buen ambiente de trabajo. - Control de costes y consumos de cocina. - Gestiona el plan APPCC de seguridad alimentaria. - Hacer cumplir todas las normas para garantizar estándares, seguridad de los empleados y la limpieza de la cocina. - Asegurar la satisfacción del cliente - Contrato fijo discontinuo. - Retribución según convenio de hostelería. - Realizar formaciones y plan de carrera según motivaciones del/a candidato/a. - Formar parte de un grupo hotelero consolidado. Department: F&B kitchen About you - Experiencia demostrable en hoteles - Residencia en la zona o alrededores - Trabajo en equipo - Vocación - Fluidez en castellano y catalán. - Formación específica Requisitos valorables: - Experiencia en buffet de gran volumen, restaurante a la carta y banquetes. - Experiencia en hoteles de 4-5 estrellas - Experiencia en show cooking - Nociones de francés/inglés. - Notions of French/English. Languages required: Catalan and Spanish. English and French are a plus The company AQUA HOTEL GRUP es una empresa catalana con sede en Santa Susanna (Barcelona) dedicada al sector hotelero desde su fundación en 1986. Grupo turístico que actualmente cuenta con 10 hoteles y 2.000 habitaciones entre la división Ohla Boutique Hotels en la ciudad de Barcelona, AQUA Hotel en la Costa Brava y Costa de Barcelona y Atzavara Hotel & Spa en la Costa de Barcelona. Ohla Boutique Hotels consta de 2 hoteles boutique de cinco estrellas, Ohla Barcelona y Ohla Eixample situados en el corazón de la ciudad de Barcelona. AQUA Hotel cuenta con siete establecimientos dedicados al turismo vacacional. Todos ellos de cuatro estrellas y situados en la Costa Brava y en la Costa de Barcelona. Atzavara Hotel & Spa es un hotel de 5 estrellas ubicado en la Costa de Barcelona.
About the job Cap Vermell Grand Hotel es un resort de lujo de 5 estrellas que refleja el estilo de un tradicional pueblo mallorquín en lo alto de una colina, con referencias a la arte y herencia cultural local. Situado en el tranquilo valle de Canyamel y rodeado de belleza natural, su exclusividad como hotel de 5 estrellas, formando parte de Leading Hotels of the World, convierte Cap Vermell Grand en un lugar de escapismo que promete crear experiencias únicas y conscientes para todos los huéspedes. Como guest service en Cap Vermell Grand Hotel, serás responsable de garantizar una excepcional experiencia a nuestros huéspedes. Tus tareas diarias incluirán la bienvenida y registro de huéspedes, asistencia con sus necesidades y la resolución de cualquier incidencia. También actuarás como principal punto de contacto para todos los huéspedes del hotel y trabajarás con todos los departamentos para garantizar que todos los clientes queden cautivados con la experiencia. Responsabilidades clave: Proporcionar un excelente servicio a los clientes tanto externos como internos vía teléfono. Gestionar todas las peticiones, consultas y preguntas de los clientes de manera cortés y eficiente, haciendo un seguimiento para garantizar que las gestiones y problemas se resuelvan satisfactoriamente. Verificar la satisfacción de los huéspedes mediante llamadas a la llegada, durante la estancia y a la salida del cliente. Conocer en profundidad, promover y ser capaz de explicar y así vender con claridad los servicios y productos de Cap Vermell Grand Hotel Recibir todas las llamadas de clientes respetando los estándares del hotel Conocer los sistemas interactivos del hotel, como LoungeUP, responder a dudas a nivel de usuario de los clientes y gestionar las peticiones a través de la APP, tanto de clientes como coordinarlo con los diferentes departamentos y hacer el seguimiento Garantizar que todas las reservas, solicitudes y cualquier petición del huésped se lleva a cabo con precisión y rapidez colaborando, si es necesario, con el departamento correspondiente en todo momento Asegurar la confidencialidad de los datos personales de los clientes Lo que ofrecemos Oportunidad de trabajar en un entorno dinámico y colaborativo. Un ambiente de trabajo en el que se prioriza el respeto, la colaboración y el crecimiento personal. Programas de formación continua para potenciar tus habilidades y desarrollo profesional. Descuentos exclusivos dentro del Grupo Contrato fijo discontinuo Number of positions: 2 Department: Customer Service About you Alta vocación de atención al cliente. Habilidades interpersonales y de comunicación efectivas para trato con clientes. Imprescindible inglés avanzado. Alemán valorable. Disponibilidad para trabajar en turnos rotativos. Se valorará formación profesional o experiencia en servicio al cliente The company Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
About the job POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen F&B service Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job Funciones: - Supervisión e inspección de habitaciones limpias. - Limpieza de las habitaciones del hotel. - Reporte de incidencias en las habitaciones. - Preparación del carro de limpieza y materiales. - Orden y mantenimiento de los offices. Ofrecemos: - Jornada seguida de mañana - Retribución convenio de hosteleria. Department: Housekeeping About you Requisitos mínimos - Trabajo en equipo - Proactividad - Actitud positiva The company AQUA HOTEL GRUP es una empresa catalana con sede en Santa Susanna (Barcelona) dedicada al sector hotelero desde su fundación en 1986. Grupo turístico que actualmente cuenta con 10 hoteles y 2.000 habitaciones entre la división Ohla Boutique Hotels en la ciudad de Barcelona, AQUA Hotel en la Costa Brava y Costa de Barcelona y Atzavara Hotel & Spa en la Costa de Barcelona. Ohla Boutique Hotels consta de 2 hoteles boutique de cinco estrellas, Ohla Barcelona y Ohla Eixample situados en el corazón de la ciudad de Barcelona. AQUA Hotel cuenta con siete establecimientos dedicados al turismo vacacional. Todos ellos de cuatro estrellas y situados en la Costa Brava y en la Costa de Barcelona. Atzavara Hotel & Spa es un hotel de 5 estrellas ubicado en la Costa de Barcelona.
About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role: We are searching for a passionate Engineering Supervisor with a sound leadership presence, solid project management skills, strong work ethic, an engaging style and impeccable organizational skills that will be put to good use within a high volume and high quality operation. Reporting to the Engineering managers, you will oversee a team of Engineering and painter specialists responsible for all engineering operations for interior/exterior facilities. What you will do: · Supervision of all engineering works necessary to maintain the property in an efficient condition to ensure the safety and comfort of our guests and employees. · Oversee the smooth day to day operation of the Engineering department, ensuring 24 hour manning of the property. · Establish and maintain a strong working relationship with contractors and suppliers who will furnish reliable 24 hour emergency service as necessary. · Ensure proper execution of work order systems and that items are followed up on for completion. · Handling the purchasing of equipment, replacement parts and repairs, maintaining stock levels, including liaising with vendors and suppliers. · Work cohesively with Housekeeping to maintain our guest rooms to the highest levels of quality and functionality. What you will bring: · Proven experience in engineering, preferably within a large hotel that delivers five star quality. · Mechanical/Electrical experience is required. · The ability to build and maintain strong relationships with people at all levels, across all areas, including contractors, suppliers, guests and of course our employees. · A passion for providing a great guest experience and impeccable product. · Solid verbal and written communication skills and strong interpersonal skills. · Strong project management skills and exceptional organisational skills. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. 50 days of vacation per year. Day of the birthday free. Private medical insurance. Department: Maintenance Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.
About the job Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 271 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Técnico/a de Mantenimiento para uno de nuestros Hoteles 5* ubicado en Madrid. ¿De qué serás responsable? Identificar todos los equipos sujetos a mantenimiento. Verificar y ejecutar el plan de mantenimiento preventivo y correctivo. Inspeccionar el estado de las instalaciones, maquinaria y equipos. Contactar y supervisar los servicios de mantenimiento subcontratados y el desarrollo de las inspecciones reglamentarias. Ejecución de reparaciones básicas de mantenimiento corriente del edificio en coordinación con las necesidades transmitidas por los demás departamentos del hotel, así como de acuerdo con las necesidades encontradas tras la ejecución de los planes de mantenimiento preventivo. Mantener informado a Dirección y al responsable de Mantenimiento de Zona sobre el estado de las instalaciones y maquinarias, del comportamiento de proveedores y empresas de mantenimiento subcontratadas. ¿Qué buscamos?: Conocimientos en fontanería general del edificio, instalaciones eléctricas, instalaciones de Protección Contra Incendios, detección de averías, instalaciones de climatización y producción de Agua Caliente Sanitaria. Conocimientos sobre control y prevención de legionela. (instalaciones con SPA y piscinas) Experiencia previa en mantenimiento de Hoteles o grandes edificaciones. Disponibilidad para trabajar de lunes a domingo. Buscamos a una persona dinámica, con la suficiente autonomía como para gestionar el departamento de mantenimiento de su hotel, con capacidad de aprendizaje y adaptación y orientado al servicio y a la disponibilidad. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc). Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar compártela. Department: Maintenance Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.
About the job JOB SUMMARY Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Services and Beverage outlets. Manages the daily activities and monitors the performance of the Food and Beverage management and service teams. Verifies that all outlet operational policies and procedures are maintained throughout the outlets. Verfies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained. Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control. Manages the development of the Food and Beverage outlet management team. Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Food and Beverage Team • Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Café Services and Beverage outlets. • Manages the daily activities and monitors the performance of the Food and Beverage management and service teams. • Verifies that all outlet operational policies and procedures are maintained throughout the outlets. • Verifies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained. • Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control. • Manages the development of the Food and Beverage outlet management team. • Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market. • Monitors the status and progress of each outlet and to maintain consistency in all area of Food and Beverage operations. Researches market trends and concepts to recommend appropriate products, services and operational changes necessary to maintain guest satisfaction. • Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry. • Verifies that all Food and Beverage outlet teams are properly trained in the areas of sanitation, food safety, and customer service. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees. • Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status. • Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements. Department: F&B kitchen F&B service Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
About the job Company Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms, of which 36 are suites, exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails. Job Description Manage and oversee SPA & Wellness operations Ensure that the spa operates cost effectively and efficiently. Implement inventory control procedures to ensure that adequate stock levels are maintained. Develop budgets and short to long range strategic planning for the operation of the spa. Develop the spa's standard operating procedures and policies. Work with the Sales & Marketing team regarding all aspects of spa promotions. Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques. Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals. Sets a positive example in customer relations. Interacts with customers to obtain feedback on product quality and service levels. Addresses customer problems and complaints. Motivates employees to provide excellent customer service. Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement. Strives to improve service performance. Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa. Drives the continuous training program so that employees receive adequate training to successfully perform their jobs. Ensures compliance with operating policies and procedures. Qualifications Bachelors Degree in Business and or Hospitality Management Two years experience in a same role in a 5 star spa with a multicultural team or 5 years as SPA Manager Advanced level of English and Spanish. Office package management. Excellent writing, administration and customer service skills. Additional Information Attractive incentive plan. Important discounts on Hotel services. Discounts in Accor group hotels and collaborating companies. Department: Spa The company Avant-garde & Stylish SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
About the job Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 250 hoteles con presencia en más de 18 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Técnico/a de Mantenimiento para nuestro Hotel 4* Las Palmas. ¿De qué serás responsable? - Identificar todos los equipos sujetos a mantenimiento. - Verificar y ejecutar el plan de mantenimiento preventivo y correctivo. - Inspeccionar el estado de las instalaciones, maquinaria y equipos. - Contactar y supervisar los servicios de mantenimiento subcontratados y el desarrollo de las inspecciones reglamentarias. - Ejecución de reparaciones básicas de mantenimiento corriente del edificio en coordinación con las necesidades transmitidas por los demás departamentos del hotel, así como de acuerdo con las necesidades encontradas tras la ejecución de los planes de mantenimiento preventivo. - Mantener informado a Dirección y al responsable de Mantenimiento de Zona sobre el estado de las instalaciones y maquinarias, del comportamiento de proveedores y empresas de mantenimiento subcontratadas ¿Qué buscamos? - Conocimientos en electricidad e hidráulica. - Conocimientos en fontanería general del edificio, instalaciones eléctricas, instalaciones de Protección Contra Incendios, detección de averías, instalaciones de climatización y producción de Agua Caliente Sanitaria. - Conocimientos sobre control y prevención de legionela. (instalaciones con SPA y piscinas) - Experiencia previa en mantenimiento de Hoteles o grandes edificaciones. - Disponibilidad para trabajar de lunes a domingo. - Disponibilidad para trabajar fines de semana y festivos. - Buscamos a una persona dinámica, con la suficiente autonomía como para gestionar el departamento de mantenimiento de su hotel, con capacidad de aprendizaje y adaptación y orientado al servicio y a la disponibilidad. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: - 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. - Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. - Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) - Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. Department: Maintenance Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.
About the job Hotel Brand: Six Senses Location: Spain, Ibiza Hotel: Ibiza (IBZSS), Cami Sa Torre 71, Portinatx, 07810 Job number: 146430 As a Guest Service & Concierge Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities In this role, I will assume full responsibility for the efficient operation of the Guest Service & Concierge team to provide exceptional guest experience, products, and services within brand operating standards. As a Guest Service & Concierge Manager, I commit to: Ensure that all set policies, procedures, best practices are in place and rigorously enforced. Work in partnership with all the resort departments to ensure guests’ needs are determined /met and oversee the overall smooth operation of guest experience. Interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback. Having a thorough knowledge of all facilities and services offered by the resort as well as a sound knowledge of the food and leisure market in Ibiza. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. Be responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or help our hosts to do so to the satisfaction of guests. Handle guest complains and provide assistance to guest’s special request whenever required. Maintain great relationships with all vendors Ensure creative thinking to come up with fun and quirky experiences / itineraries for our guests Ensure administrative skills for monthly reconciliations and for correct recording of all financial aspects of the department Be a clear communicator: able to give clear directions to two teams with very different job areas Maintain a guest-oriented profile with the clear objective of creating memorable moments for our guests with out of the ordinary itineraries Provide clear directions to the team. Acts as a mentor for the team hosts and manage by supervising, guiding, and motivating them. Be able to discipline the team when needed and praise when required Understand the importance of standards and conducts audits to ensure they are in place Be able to guide and oversee communications with guests during pre-arrival, stay and post-departure phases. Be fully conversant with all health and safety, fire and emergency procedures. Be able to use multiple platforms at the same time while managing various pieces of information. Manage the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending. As a Guest Service & Concierge Manager, I will supervise and perform when needed all the Guest Service & Concierge Agents daily tasks. Impeccable telephone etiquette is needed however making the guest feel comfortable by adapting our communication style to theirs. The Guest Service & Concierge Manager plays a particularly key role in various stages of our guest journey therefore they need to be extremely comfortable with understanding all our processes but also all LQA and Forbes Standards. Perform any additional duties given to me by the Front of House Manager. Qualification To execute the position of Guest Service & Concierge Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: Possess a minimum of three years total experience in similar hotel operational role. In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. Fluent in English and Spanish is a plus. Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Guest Service & Concierge Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Department: Concierge Language required: Spanish. The company Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.
About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Door Attendant: Four Seasons Hotel Madrid is looking for a Door Attendant to join our team. The Door Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the hotel, this high profile department carries a special responsibility. The Door Attendant is stationed at the door stand outside the hotel and greets each guest by name upon arrival and departure. Also the Door Attendant loads and unloads all guest luggage from vehicles and assists guests with general inquiries about the hotel and the local area. Provides a high level of cleanliness in the lobby and luggage storage room. Our ideal Door Attendant: Our ideal Door Attendant should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask, attention to detail and solve problems. Physical by nature this position requires standing for 8 hours, including under inclement weather, per shift and the ability to lift and push weight. Applicants are desired to have one year of experience in a Door Attendant position. The ideal candidate will have knowledge about the local area. It is required to have driving license. Must have the legal right to work in Spain and have fluency in English and Spanish. Department: Concierge Room Division Management Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.
About the job POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Customer Service Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
En nuestro hotel de 4 estrellas, buscamos un/a cocinero/a con experiencia para liderar la partida de desayunos. La persona seleccionada será responsable de preparar, organizar y supervisar el servicio de desayunos, garantizando la calidad, presentación y puntualidad en el servicio. Funciones principales: - Elaboración y presentación de productos del desayuno (buffet y a la carta). Gestión del mise en place diario de la partida. - Control y reposición del buffet durante el servicio. - Supervisión del cumplimiento de las normas de higiene y seguridad alimentaria (APPCC). - Coordinación con el resto del equipo de cocina y sala para un servicio fluido. - Control de stock e inventario de productos relacionados con desayunos. - Comunicación con el jefe de cocina para optimizar procesos y necesidades del servicio. Se ofrece: - Buen ambiente laboral en un equipo profesional y comprometido. - Salario según convenio + complementos según valía. - Alojamiento y manutención opcional - Oportunidades de desarrollo profesional dentro del grupo hotelero.
About the job En Abadía Retuerta, queremos encontrar un profesional con pasión por la gestión y desarrollo de las operaciones de sala, con una clara orientación al cliente y al desarrollo del equipo optimizando las operaciones y generando negocio. Buscamos una persona que sea proactiva, con experiencia en el sector de espacios gastronómicos del segmento del lujo (hoteles o restaurantes), liderando equipos y con orientación a compartir y enseñar dentro de estos. En el desarrollo de su role bajo la dependencia del Manager de F&B del hotel, liderará la gestión de los equipos encomendados y mantendrá una interlocución con las diferentes áreas para completar y mejorar la experiencia del cliente. Experto en vinos (WSET3) y deseable en coctelería.Responsabilidades1. Colaborar en la gestión de la plantilla; gestionar el cumplimiento de estándares, mantener un buen ambiente de trabajo, inculcar filosofía corporativa y departamental al personal, así como apoyar, enseñar y ser ejemplo.2. Dar soporte a los responsables del departamento en la organización departamental; crear, supervisar y realizar seguimiento de estándares y check list, controlar y gestionar reservas, montajes y eventos, actuar como enlace directo con otros departamentos (principalmente operativos), asegurar el perfecto estado y colocación de los almacenes, cámaras, etc.,elaborar par stocks en puntos de venta, y lograr que toda la información fluya en el departamento de manera adecuada.3. Coordinar y supervisar servicios en ausencia de los responsables del departamento; organizar los servicios "Briefings", asegurar el perfecto desarrollo y cumplimiento de mise en place, montajes y check list, y mantener la máxima atención y preocupación por el cliente y por solventar cualquier problema que pueda surgir.4. Colaborar en la gestión financiera; arqueo de caja y cierres contables, controlar el software de restauración, lograr los mejores objetivos financieros para la empresa, y controlar y gestionar inventarios de bebidas y material, control de roturas, etc.5.Colaborar en los procesos de comunicación con todas las áreas de la compañía. Potenciar las comunicaciones internas dentro de su perímetro y apoyar al despliegue de estas de forma proactiva.6.ESG. Como responsable de un equipo debe, asumir individualmente la responsabilidad de actuar conforme a las normas y criterios establecidos en la compañía, segregando y gestionando de manera correcta los residuos resultantes de la actividad de su área y garantizar que las personas de su equipo asumen dicha responsabilidad. Salario Fijo + Retribución Variable (Inclusión en el sistema de incentivos de la compañia) . Formación anual con planes de formación con objetivos de desarrollo y crecimiento en la empresa . Manutención (Comida realizada por nuestro equipo de cocina, apoyados por nutricionistas) . Café, té y fuente de agua gratis en todas las instalaciones · Día libre por cumpleaños · Descuentos en todos los servicios Hotel/Bodega para empleados. . Beneficios para colaboradores por tener certificado EFR (empresa familiarmente responsable) Department: F&B Management About you Requisitos Deseable Diplomatura / Grado en Turismo Formación en hotelería y restauración Experiencia de al menos 5 años en restaurantes u hoteles del segmento lujo en puesto similar. Idiomas: Inglés fluido / Otros idiomas valorable, preferiblemente Francés-Alemán-Italiano. Mínimo B2 demostrable. Deseable WSET2 o 3 Que ofrecemos: Trabajar en Abadía Retuerta implica desarrollar la carrera profesional en un hotel 5* y una bodega ubicado a menos de 2 horas de Madrid, en el corazón del valle del Duero. Cuenta con una finca de más de 700 hectáreas, de las cuales 194 hectáreas son de viñedos, y alberga un impresionante monasterio del siglo XII. El hotel, ha sido recientemente galardonado con 3 llaves Michelin (máxima distinción de la Guía Michelin en la categoría de hotel) y es miembro de Leading Hotels of the World. Sus experiencias únicas ligadas al vino, la gastronomía; con su restaurante insignia, Refectorio, que cuenta con una estrella Michelin, estrella Verde y dos Soles Repsol; la naturaleza, el arte y el bienestar; con su Santuario Wellness & Spa reconocido como 'Mejor Spa Histórico de Lujo' de Europa en los premios internacionales World Luxury Awards 2022, lo convierten en un referente experiencial único y de los más sostenibles del mundo tal y como le avala su certificación Green Globe. Se trata de una contratación estable con condiciones competitivas formadas por un fijo, variable por objetivos y otros beneficios sociales. Con plan de desarrollo dentro de la estructura de puestos de la compañía. Somos empresa efr y apostamos por trabajar en un entorno inclusivo, de respeto y con enfoque en potenciar el propósito personal haciendo que encaje con el propósito de la compañía. Languages required: English and Spanish. The company Welcome to Abadia Retuerta LeDomaine The Estate Abadía Retuerta LeDomaine is set like a jewel among the string of exclusive wine estates found along the Duero river. If the heart of the estate is the winery, its soul is the ancient 12th-century abbey, a beloved and carefully restored Spanish cultural heritage site. The hotel that has now emerged from within the cloistered Romanesque-Baroque abbey walls is a refined 5-star setting where guests will enjoy privacy of the priviledged, the lap of luxury and the heart of the history. The former stable of an ancient abbey has been transformed into a nurturing sanctuary of holistic healing and wellness. Everywhere the contrasts and pleasures of old and new provide our guests with the best of both.
📍 Ubicación: Palma de Mallorca, Islas Baleares 🕒 Jornada: Completa 📅 Incorporación: Inmediata ¿Quieres formar parte de un equipo de bar y sala de alto nivel en uno de los hoteles más exclusivos de Palma? En GPRO Valparaíso Palace & Spa 5* buscamos un/a Camarero/a con pasión por el cliente y el servicio excelente. Funciones: • Preparación y presentación de bebidas tanto frías como calientes. • Asegurar el cumplimiento de los estándares de calidad y presentación establecidos. • Colaborar en el montaje y servicio • Realizar la atención directa al cliente para el consumo de bebidas o comidas. • Atención al cliente • Aconsejar al cliente sobre la composición y confección de los distintos productos a su disposición. • Facturación y cobro al cliente Requisitos: • Experiencia previa mínima de 2 años en hoteles 4*/5* o restaurantes de alta gama. • Conocimiento de servicio de alimentos y bebidas en general. • Capacidad de trabajo en equipo, dinamismo y actitud proactiva. • Valorable conocimientos de vinos. • Nivel alto de inglés (valorable otros idiomas). • Dominio de bandeja. Ofrecemos: • Contrato estable, hotel abierto todo el año, con posibilidad de desarrollo profesional. • Salario competitivo según convenio. • Formación continua y ambiente de trabajo profesional y motivador. • Comidas incluidas durante el turno de trabajo. • Beneficios sociales como seguro medico, descuentos en gimnasios y ocio.
About the job JOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Spa Operations and Budgets • Selects vendors for spa retail operations and managing contract agreements. • Oversees retail product research, product selection and purchasing, product display. • Manages supply inventories and purchasing control, including uniforms. • Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. • Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy • Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. • Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. • Ensures spa services are included in all property-related marketing and advertising. • Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy • Monitors and Manages the payroll function. • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. • Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service • Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Strives to improve service performance. Conducting Human Resources Activities • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Administers the performance appraisal process for direct report managers. • Develops business goals and creates appropriate development plans. • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. • Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. • Celebrates successes and publicly recognizes the contributions of team members. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Spa Sport and Fitness Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Arima Hotel en Donostia-San Sebastián. Es un Hotel de 4* Superior con filosofía sostenible y saludable, cuenta con la certificación Pasive House que acredita como el hotel más sostenible del mundo. Cuenta con 73 habitaciones, disponiendo en sus instalaciones de una zona de Spa y Wellness de 1500 m2 a disposición tanto de clientes alojados como externos. En Arima Hotel, todos trabajamos con el objetivo de impactar y emocionar a cada uno de nuestros clientes para que nos recuerden. Nuestra máxima es superar las expectativas del cliente con una cálida hospitalidad y un gran trabajo en equipo. ¿Qué buscamos? En esa línea, buscamos incorporar a 1 terapeuta, que se encarguen de ofrecer un servicio exquisito asegurando la alta calidad en base al cumpliendo de los Luxury Spa Standards, que transmita confianza y profesionalidad y que sienta pasión por su trabajo. Buscamos una persona positiva y dinámica, proactiva y con iniciativa, responsable, con capacidad de trabajo en equipo, con buen carácter y con don de gentes, sentido comercial y atención al cliente. ¿Cuáles serán tus funciones? - Responsable de la realización del trabajo en cabina (tratamientos faciales y corporales, junto a masajes y rituales). - Responsable de asesorar al cliente tanto para la venta de servicios del Spa Menú, como para la venta de productos para cumplir con los objetivos de amabilidad y satisfacción - Asegurar la experiencia al cliente creando una atmósfera optima que le permita fidelizarle - Apoyo en recepción para la reserva y gestión de clientes (llamadas, mails…) - Apoyo en zona de aguas para guiar al cliente durante su visita - Mantenimiento de los estándares de calidad en todo el Spa, operativos y atención - Cobros y cierres - Otras tareas relacionadas. Requisitos del puesto Terapeuta Spa con titulación: quiromasaje, ciclo formativo de imagen personal, especialización en terapias… Experiencia en el puesto mínimo de 2 años. Dominio de técnicas Spa: envolturas, peelings, faciales, corporales, masajes… Disponibilidad horaria, turnos rotatorio Idiomas: castellano, inglés. Informática: conocimientos básicos paquete office Conocimiento y manejo de los Luxury Spa Standards Entusiasmo, capacidad organizativa, espíritu de equipo Capacidad de resolución de quejas y conflictos Vocación y orientación al servicio Otros datos del puesto Que tenemos para ti… • Oportunidad de crear y desarrollar tu carrera profesional • Ubicación: San Sebastián, Spain • Horario: Deberán ser personas con flexibilidad horaria debido a los turnos rotatorios. • Media jornada. • Contrato: A convenir
About the job POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
OFERTA DE EMPLEO: CAMARERA DE PISOS (TURNO TARDE-NOCHE) ¿Te apasiona el trabajo en limpieza y atención al detalle? ¡Este puesto es para ti! En el Hotel Sun Palace Albir buscamos una Camarera de Pisos para trabajar en el turno tarde-noche. Si eres una persona responsable, con experiencia en el sector y con ganas de formar parte de un equipo motivado, ¡nos encantaría conocerte! Requisitos: Experiencia previa en el puesto de camarera de pisos o funciones similares. Disponibilidad para trabajar en el turno tarde-noche. Actitud positiva, responsabilidad y compromiso. Buenas habilidades organizativas y atención al detalle. Condiciones: Incorporación inmediata. Turno tarde-noche. Buen ambiente de trabajo en un equipo dinámico y profesional. Si estás interesado/a y cumples con los requisitos, envíanos tu CV
About the job POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B service Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Mas de Torrent Hotel & Spa busca un cocinero/a para incorporarse a su equipo para la temporada de verano. Realizará tareas como: Apoyar el servicio de carta del restaurante de la partida requerida. Realizar tareas de limpieza y organización en la cocina para mantener un entorno ordenado. Cortar, pelar y picar ingredientes siguiendo los estándares de seguridad alimentaria. Colaborar en la limpieza y mantenimiento de equipos de cocina. Apoyar en la gestión de inventario y control de existencias. Contribuir al cumplimiento de normas de higiene y seguridad en el área de trabajo. Requisitos: Experiencia previa en roles similares o formación en instituciones culinarias. Conocimiento básico de técnicas culinarias y prácticas de seguridad alimentaria. Capacidad para trabajar en un entorno de ritmo rápido y manejar múltiples tareas. Habilidad para seguir instrucciones y trabajar en equipo. Buena condición física y resistencia para realizar tareas que requieran esfuerzo. Habilidades deseadas: Actitud proactiva y capacidad para aprender rápidamente. Compromiso con la calidad y la atención a los detalles. Destrezas básicas en el uso de utensilios y equipos de cocina. Excelentes habilidades de comunicación y trabajo en equipo. Ofrecemos: Ambiente de trabajo dinámico y colaborativo. Oportunidades para el desarrollo profesional. Contrato indefinido modalidad fijo discontinuo hasta finales de octubre.
About the job JOB SUMMARY Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Operations and Management of the Club Lounge • Ensures that all company standards are being maintained in each area of the club lounge. • Ensures all team members meet or exceed all brand requirements. • Supervises all areas of club lounge operations in the absence of Room Operations management. • Maintains working condition of club lounge equipment and orders supplies as necessary. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures. • Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties. • Provides a safe working environment in compliance with OSHA/MSDS. • Coordinates with Food and Beverage to support lounge operations. • Complies with all corporate accounting procedures. • Performs required annual quality audit. Supporting the Management and Development of Club Lounge Team • Stays readily available/approachable for all employees. • Extends professionalism and courtesy to employees at all times. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists/teaches team managers scheduling against guest and hours/occupied room goals. • Sets clear performance expectations with club lounge employees. • Assists team supervisors with constructive coaching and counseling. • Solicits feedback for continuous improvement. Managing the Guest Experience • Extends professionalism and courtesy to guests at all times. • Motivates and encourages staff to solve guest and employee related concerns. • Provides excellent customer service by being readily available/approachable for all guests. • Coordinates customer group requests. • Takes proactive approaches when dealing with guest concerns. • Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities • Trains staff and monitors adherence to all relevant policies and procedures. • Communicates performance expectations employees in accordance with job descriptions for each position. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that all relevant training is provided to employees in a timely fashion. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures. • Takes proactive approaches when dealing with employee concerns. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen F&B service Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Desde Eurofirms ETT empresa especializada en RRHH queremos acompañarte en tu carrera profesional. ¿Le apasiona el sector hostelero? ! Esta es su oportunidad! Seleccionamos un/a Mozo/a Valet para importante Hotel situado en Fuengirola. ¿Cuáles serán las funciones? - Recoger ropa sucia de los diferentes lugares en donde se da un servicio al cliente (cocina, restaurantes, SPA, bares…) - Reposición de offices tanto de ropa limpia como de material - Reposición de ropa limpia en los diferentes lugares en donde se da un servicio al cliente (cocina, restaurantes, SPA, bares…) - Recuento ropa tanto de habitaciones como de restaurantes, cocina, SPA, bares… - Ayuda a camareras de piso en habitaciones de bloqueo/desbloqueo: - Montaje y desmontaje de cortinas , foscurits, stores….. - Limpieza de suelos/moquetas con máquinas rotativas ¿Cuáles son los requisitos? - Experiencia de 1 año en puesto similar. - Persona proactiva y resolutiva ¿Qué ofrecemos? - Salario según convenio. - Jornada completa. - Oportunidad de crecimiento en empresa de prestigio - Incorporación inmediata. Si considera que su perfil encaja en la oferta ¡Inscríbase! ¡Le estamos esperando
About the job JOB SUMMARY Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, assists with the creation and execution of a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area. OR • Master's degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Planning and Decision Making • Assists in the development of means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Analyzes information, forecasts sales against expenses and creates annual budget plans. • Compiles information, analyzes and monitors actual sales against projected sales. • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Assists in the creation of the annual operating budget for the property. • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. • Assists in the implementation of a system of appropriate controls to manage business risks. • Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. • Analyzes financial data and market trends. • Assists in the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. • Provides on going analytical support by monitoring the operating department’s actual and projected sales. • Produces accurate forecasts that enable operations to react to changes in the business. Assisting in Leading Finance & Accounting Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. • Oversees internal, external and regulatory audit processes. • Provides excellent leadership by assigning team members clear accountability backed by appropriate authority. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Anticipating and Delivering on the Needs of Key Stakeholders • Attends meetings and communicating with the owners, understanding the priorities and strategic focus. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. • Demonstrates an understanding of cash flow and owner priorities. • Manages communication with owners in an effective manner. • Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. • Facilitates critique meetings to review information with management team. Developing and Maintaining Finance and Accounting Goals • Ensures Profits and Losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Submits reports in a timely manner, ensuring delivery deadlines. • Develops and supports achievement of performance goals, budget goals, team goals, etc. • Improves profit growth in operating departments. • Reviews audit issues to ensure accuracy. Managing Projects and Policies • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. • Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). • Ensures compliance with management contract and reporting requirements. • Ensures compliance with standard and local operating procedures (SOPs and LSOPs). • Ensures compliance with Standard Operating Procedures (SOPs). Managing and Conducting Human Resource Activities • Ensures team members are cross-trained to support successful daily operations. • Ensures property policies are administered fairly and consistently. • Ensures new hires participate in the department’s orientation program. • Ensures new hires receive the appropriate new hire training to successfully perform their job. • Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. • Conducts performance review process for employees. • Participates in hiring activities as appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Finance & Accounting Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
¡ÚNETE A NUESTRO EQUIPO DE SPA EN MALLORCA! ¿Eres terapeuta y te apasiona el mundo del bienestar? ¡Te estamos buscando! En nuestros spas ubicados en Palma, Arenal y Can Pastilla, buscamos profesionales del bienestar para incorporarse a un entorno dinámico y profesional. Buscamos terapeutas para realizar masajes, rituales corporales, faciales, manicuras/pedicuras, depilaciones y asesorar los clientes en los productos a la reventa en nuestros spas de hoteles. IMPRESCINDIBLE título de quiromasajista o relacionado con el puesto. Se valora los conocimientos de inglés. Se valora disponer de vehículo propio. Buscamos personas: Con don de gentes y excelente trato al cliente Motivadas, proactivas y con ganas de aprender Capaces de trabajar en equipo y aportar al buen ambiente laboral Ofrecemos: - Contrato de 40h - Salaria fijo + comisiones
About the job POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Finance & Accounting Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events