Back Office CS Engineer
hace 23 horas
Madrid
Our client, a global leading IT company, is recruiting for a Back Office CS Engineer to join their business in Romania/Madrid. Position Title: Back Office CS Engineer Position Type Contract or Employee Start Date: ASAP Location: Romania/Madrid Contact: Tamara Rajic | +49(0)8923889874 Responsibilities • Being part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network, • Analyze and pro-active seeking for improvements of services, operations results and related KPI’S, • Advices management on improvement proposals, • Advices management on outages and project escalations., • Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team., • Leader technical taskforces., • Act as project manager for “heavy” and complex projects in which multiple departments are involved and strong coordination is required., • Central point of contact for technical complex matters within and outside his team, • Central point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major/significant changes., • System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces/platforms/teams are involved (helicopter view), • Leader for the most complex incidents, changes, problems, configuration and performance issues, • Secures sufficient level of testing in case of multiple platform/team /vendor related service introduction, • Responsible for network/platform performance and related KPI’s, • Providing risk assessments in case of technical complex issues. Providing transparency on risks and potential impact/consequences, • Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process, • Responsible for team knowledge development, • Responsible for implementing improvement projects, • Supports team manager on organizing and planning team and coordinates on task level, • 7x24 hour 2nd line support through on call, • Reports/presents progress reports on above topics, • Participate together with the Incident manager in Emergency calls for issue resolution coordination. Requirements • Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering, • Experience with ICT operations and maintenance support, • Fully able to judge on operational acceptance complex new systems / applications, • At least 3 years of experience in Core Network maintenance and operation within the NOC of MM/OSP in Romania Expertise in : • Application protocols, • Good knowledge of protocols(HTTP(S), SOAP, IPSEC, DNS(SEC), Radius, Diameter, TCP/IP, SCTP, SS7, FTP, SSH, SNMP, iSCSI, WAP, MMS)Database administration skills (Oracle, LDAP, MySQL, Postgresql), • In depth knowledge of Unix administration skills of Solaris 8/9/10, OpenBSD, RedHat Linux, Ubuntu, Debian., • Good knowledge of virtualization suites(Solaris Containers, VMWare ESXi), • Good knowledge of Core CS network architecture and elements/services, • Experience working with platforms such as SDM, IMS, Core CS, Call Server, Softswitch, Interco, • Experience working with Core CS Network elements (HLR, HSS, Switches, SLF, S-CSCF, P-CSCF, I- CSCF, AS, OSA; CAMEL, MRF, MGW, MGCF, BGCF, SGW, Softswitch, etc ) from different vendors (Nokia, Italtel, etc), • Experience with services like Residential Voice, Mobile Voice, VoLTE, VoWIFI, Enterprise Voice., • Team player, • Analytical and problem/incident resolution skills, • Operational awareness and ownership, • Discipline on process adherence, reporting and administration, • Be able to work under high operational pressure/stress, • Customer oriented, • Coaching skills and knowledge transfer, • Flexible working hours (on call support and night work)