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Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Service Engineer Digital Technologies for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets. The responsibility of the position holder is service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services. Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone and remote support to reduce customer downtime. Perform root cause analysis in the field or in the business / manufacturing unit. Be the local expert and go-to person for other FSE’s in the region. This position is part of the Service team located in Madrid and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will report to the Iberia Service Manager. If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on In this role, you will have the opportunity to: • Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI’s., • On-site installation of Imaging Solutions, including configuration of network requirements., • Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions., • Work in close collaboration with DP product specialist EMEA, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support., • Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network, • Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists. The essential requirements of the job include: * Experience in Field Service or a related field, preferred on medical devices * Knowledge of network configuration and setup such as firewalls and TCP/IP networking * Experience with Windows Server, Linux, VM’s and working knowledge of SQL. * Knowledge of Digital Pathology Integration solutions and software installations advantageous * Proven ability to learn independently in technical areas and build experience Travel: Must be able to travel approximately 80 % of the time primarily within the region, this will vary depending on requirements. Overnight travel may be required Language: English & Spanish At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Customer Care Specialist for Beckman Coulter Diagnostics is responsible for ensuring phone service providing technical and application support to our customers in Spain in alignment to the required quality standards, business strategies and corporate policies. This position is part of the Customer Care department located in Madrid and will be Onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Help Line team and report to the Customer Technical Support Supervisor responsible for ensuring sustainment of department process. If you thrive in a supporting role and want to work to build a world-class Service organization—read on. In this role, you will have the opportunity to: • Receive and process all customer analyzer calls., • Effective telephonic troubleshooting skills to ensure customer satisfaction., • Effective use of available resources to make fast and logical decisions to ensure customer satisfaction through distribution of work to field or applications specialist., • Ensure that customer service is performed according to the criteria established in the contracts., • Case coordination transferred to the field and management of spare parts and necessary documentation in Service Max / Oracle., • Coordinate the flow of information between this team, the Technical Service and other departments of the company., • Manage back-office activities between the team and other departments of the company., • Provide training to customers. The essential requirements of the job include: • Technical-scientific diploma or equivalent qualification, • Fluent in Spanish and English, • Ability to work and motivate (self and others) under extreme pressure, high degree of accountability and ability to collaborate with cross-functional groups. It would be a plus if you also possess previous experience in: • knowledge related to a diverse blend of diagnostic analyzers related to Chemistry, Immuno Assay, Flow Cytometry and Hematology., • MS Office skills (Outlook, Word, Excel), • Use of new technology and computing tools At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.