Store Manager – Madrid (m/f/d). Join us in the Salomon store in Madrid, San Sebastian de Los Reyes Outlet as Store Manager (m/f/d) POSITION DESCRIPTION: As Store Manager you will be responsible for recruiting and building a high performing team and well as for achieving NPS targets, exceeding budgeted sales, monitoring expenses and overseeing all operational aspects of the business. You will ensure that the store: - achieves its sales goals, - brand standards are well executed - delivers the operational excellence through effectively manage a high performing team You will uphold the “time to play spirit” and use the store as a voice in the community through effective community engagement and marketing events, provide the highest level of customer experience and deliver the vision of the brand, supporting and mentoring the Assistant Manager and Sales Associate teams in regards to their development Programs. You will be 70% of the time on the shop floor. Customer Service Instilling the importance of customer service in team members Empowering co-workers to use their best judgment in all customer service matters to quickly resolve and address any customer complaints. Promoting, monitoring and following up with the team on quality service through training and by acting as a positive role model when on the shop floor Leadership, Development, and Communication Motivating and inspiring the team by delivering a compelling vision and purpose, which encompasses the brand Core Competencies and behaviours. Managing people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards Maintaining an open and positive relationship with the Assistant Store Manager Leaders as well as collaborate and partner with all store teammates. Inspiring employees so that each person contributes to the productivity of the store. Ope...