Key Account Manager
23 days ago
Sallent
About the Company Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. The Key Account Manager is responsible for managing, retaining, and growing assigned key customer accounts within a defined market or region. This role serves as the primary commercial interface between the customer and the organization, ensuring customer requirements are clearly understood and met through coordinated internal execution. The position drives revenue growth from existing accounts by identifying value-added opportunities, strengthening long-term partnerships, and aligning packaging solutions with customer, operational, and sustainability objectives. About the Role The Key Account Manager is responsible for managing, retaining, and growing assigned key customer accounts within a defined market or region. Responsibilities • Own and manage relationships with designated key accounts, acting as the primary point of contact for all commercial matters., • Develop account strategies and plans to drive revenue growth, margin improvement, and long-term customer retention., • Identify and pursue upselling, cross-selling, and value-added solution opportunities aligned with customer needs and market trends., • Coordinate cross-functional teams (Sales, Quality, R&D/PLM, Customer Service, and Supply Chain) to ensure consistent execution and issue resolution., • Lead the resolution of customer complaints, quality issues, and service challenges, balancing customer expectations with internal capabilities., • Support customer sustainability objectives by promoting responsible packaging solutions and innovations., • Monitor account performance, service levels, and customer satisfaction metrics; take corrective actions as required., • Ensure compliance with pricing guidelines, commercial policies, quality standards, and safety requirements., • Bachelor's degree in Business, Sales, Marketing, or a related field., • Knowledge of packaging products, materials, and applications., • Familiarity with account management tools, CRM systems, and commercial processes., • Understanding of packaging industry trends, customer compliance requirements, and sustainability principles., • Strong relationship management, communication, and negotiation skills., • Ability to influence and collaborate effectively within a matrixed organization., • Resolves customer complaints, quality concerns, and service issues using established guidelines and collaborative problem-solving., • Adapts existing solutions to meet customer-specific requirements while maintaining internal standards., • Makes operational decisions within assigned accounts; escalates pricing, contractual, or strategic matters for approval. This position is eligible for a competitive base salary aligned with market benchmarks and internal equity. Participation in an annual incentive or bonus plan based on individual and business performance. Eligible for standard company benefits, which may include health and welfare programs, retirement savings plans, paid time off, and other benefits consistent with company policy. Compensation and benefits are subject to applicable company plans, policies, and regional requirements. Equal Opportunity Statement This role is essential to sustaining long-term customer relationships and driving profitable growth in a competitive packaging market. xcskxlj Success depends on strong collaboration, commercial judgment, and the ability to align customer needs with operational and sustainability priorities.
Waiters
Sales & Marketing
Chef & Cook
Retail
Salon & Beauty
Construction & Trades
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Information Technology
Kitchen Porter
Legal
Management
Manufacturing
Office & Admin
Science
Security
Warehouse
Writing & Editing
Other
Page 5