Head of Consulting & Support for Spain
hace 2 días
Sabadell
As Head of Consulting & Support for Spain , you will be at the heart of Silae's growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario). Your mission: to unify, empower, and elevate our Consulting & Support teams, ensuring that we not only meet but exceed expectations in this critical market. You will: • Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation., • Design and implement the ideal organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles., • Define and implement the needed SLAs to balance our growth with the provision of quality consulting services for our existing customer base., • Foster productization of our solutions to help the business scale., • Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity., • Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency., • Analyze current and future customer needs to keep services and solutions ahead of the curve., • Streamline onboarding journeys , designing scalable and efficient paths to accelerate customer adoption and satisfaction., • Drive strategic initiatives aligned with Silae's long-term vision for Spain., • Foster strong cross-functional alignment with key departments: • Product: Drive roadmap alignment through customer & market feedback., • Sales: Ensure seamless collaboration on renewals, upsell, and client health., • HR: Partner on talent acquisition and team development., • Finance: Support robust reporting and operational planning. Requirements What We're Looking For • Proven Leadership: 6+ years leading consulting & support teams, including at least 4 years in high-growth tech or SaaS environments., • Strategic & Analytical Mindset: Proven success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions., • Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus., • Growth Orientation: A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth., • Problem Solving Excellence: Ability to identify bottlenecks across onboarding and support journeys and implement impactful solutions., • Influence & Gravitas: Skilled in leading cross-functional teams and engaging with senior stakeholders., • Strategic Execution: Comfortable moving from big-picture vision to hands-on implementation, informed by qualitative insights and data analytics., • Process & Automation Expertise: Experience in process re-engineering and automation to drive efficiency and user experience., • Product Collaboration: Ability to surface productization opportunities and drive implementation aligned with customer and business priorities., • Change Leadership: Extensive experience in organizational change management, stakeholder alignment, and navigating complexity., • Team-First Mentality: A collaborative leader with enthusiasm, strong interpersonal skills, and a drive to elevate others., • Scale-Up Experience: Experience in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage., • Availability: Willingness to be present in our offices (Reus & Sabadell). What we offer: • Competitive salary (Fix + Variable), • Health: Medical insurance, • Impactful role shaping the future of Silae Spain, • Career development with significant growth opportunities, • Remote work: 2 days per week #J-18808-Ljbffr