Lab Support Engineer
1 day ago
Gien
Role Overview The On-Site Service Engineer is responsible for maintaining, troubleshooting, and qualifying laboratory instruments at assigned customer sites. This role requires a strong technical foundation, a proactive approach to customer service, and the ability to ensure optimal performance of multi-vendor equipment. The engineer will also provide usage guidance, monitor technology trends, and deliver tailored training to enhance customer satisfaction and operational efficiency. 🔧 Key Responsibilities Technical Service & Maintenance • Perform preventive maintenance and repairs on a range of laboratory instruments (e.g., HPLC, GC, centrifuges, biosafety cabinets), • Conduct instrument qualification based on customer requirements and regulatory standards, • Execute software and hardware updates in line with manufacturer recommendations, • Apply and update maintenance and qualification protocols, • Manage spare parts inventory efficiently to support service continuity, • Provide technical advice and support to customers on instrument usage and performance, • Deliver internal and external training sessions on equipment within assigned portfolio, • Maintain regular communication with customers to provide updates and ensure satisfaction, • Plan service activities based on priorities and communicate schedules to management and customer contacts, • Collaborate with internal teams including QHSE, site managers, technical sales, and support staff, • Adhere to all QHSE protocols and contractual commitments, • Propose improvements to service procedures and suggest new equipment or services to customers, • Organize travel and work schedules to meet service deadlines and quality expectations 📚 Required Knowledge & Skills • Strong technical expertise in laboratory instrumentation (HPLC, GC, centrifuges, dissolution testers, temperature/humidity monitors, biosafety cabinets), • Familiarity with laboratory environments and compliance standards, • Ability to deliver effective technical training, • Professional proficiency in English (spoken and written), • Intermediate skills in Microsoft Office Suite, • Strong organizational skills and attention to detail, • Excellent interpersonal and customer service abilities, • Team-oriented mindset with a proactive attitude 🎓 Qualifications • Degree level: Bac+2 to Bac+5 in Chemistry, Biology, Physics, Electronics, or equivalent technical experience, • Hands-on experience with laboratory equipment and service protocols, • Previous experience in a customer-facing technical role preferred