Operations & Guest Relations Assistant, Cannes
hace 2 días
Cannes
Company Description easyBNB Premium is a European vacation rental and property management company that specializes in managing premium apartments and luxurious villas. Our properties are located in France (Côte d'Azur, Paris), Spain (Madrid, Marbella), and the Czech Republic (Prague). Since 2016, we have been helping property owners maximize revenue through our expertise in property management services, real estate investment consulting, and real estate transactions. We are an official partner of Marriott International, advertising our premium properties on their platform, Homes & Villas by Marriott. Job Location: Cannes, France What will you be doing? Deliver flawless guest reception, smooth communication management, and operational coordination (check-ins, housekeeping, laundry, deliveries) to ensure a premium guest experience in our short- and mid-term rental apartments. Key Responsibilities · Welcome and assist guests during in-person check-ins with professional, warm service. · Handle and route calls, emails, and Hostaway messages (inbox), and manage direct guest requests. · Plan and monitor housekeeping schedules, organize linen orders, and manage laundry rotations. · Manage incoming and outgoing parcels and deliveries. · Maintain a clean, organized, and welcoming office space. · Provide general administrative support to the team (tracking sheets, client files, memos). · Coordinate simple technical interventions (minor troubleshooting, opening for contractors). · Inspect apartments before guest arrivals (checklists, welcome kits, consumable stocks). · Update Hostaway and/or internal tools (task status, booking notes, guest ETA). · Contribute to preventing recurring issues by reporting areas for improvement. Profile & Required Skills · Excellent communication skills and strong interpersonal abilities. · Solid organizational and multitasking skills; ability to remain calm under pressure. · Proficiency in MS Office (Word, Excel, Outlook) and general office tools. · Professional presentation and strong customer service mindset. · French and English on a professional level; a third language is an asset. · Comfortable with hospitality software (Hostaway or equivalent PMS/Channel Manager). · Operational rigor (adherence to SOPs/checklists) and keen attention to detail. · Knowledge of premium rental standards (cleanliness, maintenance, set-up). · Driver’s license (Category B) appreciated for occasional travel between apartments. How it is to work with us: Our culture is really important to us. It is open, transparent, honest and friendly. We love what we do, and make sure everyone in the team feels valued, respected and important. We strive to deliver the best possible experience not only to our hosts, guests, and clients but also to our wonderful employees. We work hard, we have fun and we look after each other. If it sounds good to you, contact us and we will get back to you!
