Brand Ambassador

Summary Location : Manchester City Centre Job Type: [Full-Time] About the Role We are looking for a motivated and results-driven individuals to join our fundraising team. You will play a key role in driving revenue, building relationships, and promoting awareness of our initiatives. Key Responsibilities Identify and approach potential donors, businesses, and sponsors to generate financial support. Develop and maintain strong relationships with new and existing supporters. Present compelling fundraising pitches in person, over the phone, and through digital channels. Work towards individual and team sales targets, ensuring consistent revenue growth. Research market trends and identify new opportunities for fundraising campaigns. Collaborate with marketing and events teams to maximize donor engagement. Maintain accurate records of outreach, pledges, and donations in CRM systems. What We're Looking For Strong communication and negotiation skills with a persuasive approach. Ability to work independently and as part of a team. A passion for making a difference and engaging with people from all walks of life. Target-driven mindset with a proactive attitude. Experience in face-to-face or telephone sales is an advantage. Why Join Us? Commision Based salary with performance-based incentives. Opportunity to work in a purpose-driven environment with a passionate team. Career development and training opportunities. The chance to make a real impact by supporting important causes. If you have a passion for sales and want to use your skills to drive positive change. Apply Today!!!

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).