Club Manager

Management

10 April 202587 views

Club Manager – ARC Club Stratford
Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion
Salary: £35,000 p.a.

About ARC Club
ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years.

ARC Club's Mission + Values
ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do:
Quality: ARC is a place of excellence, designed for purpose.
Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood.
Sustainable Growth: ARC is careful with resources in order to create long-term value.

The Role
As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth.

We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth.
This is a full-time role based in our new Stratford location.
What You’ll Do
Club Operations & Member Experience
Oversee smooth daily operations and uphold ARC’s high standards
Be the face of the club—warm, professional, and solutions-focused
Maintain cleanliness, safety, and presentation throughout the space
Respond to member feedback and ensure an excellent experience
Be responsible for health + safety compliance and monitor member satisfaction

Business & Commercial Performance
Deliver on membership, venue hire, and café sales targets
Track and improve key metrics (NPS 60+, retention, referrals)
Minimise member debt and manage financial performance
Identify ways to improve operations and drive growth

Member Platform & Account Management
Manage OfficeRnD for member accounts, invoicing, and comms
Ensure accuracy and follow-up on overdue payments
Train your team on the membership platform and maintain up-to-date info

Café Operations
Manage café operations, stock, and service (barista training provided)
Ensure high hygiene and service standards

Community & Membership Growth
Build relationships with members, partners, and the local community
Lead tours, events, and marketing efforts to grow the club
Use Hubspot to track leads and support member acquisition

Leadership & Team Management
Recruit, train, and manage a motivated team
Set clear expectations and lead by example
Foster a positive culture and ensure strong performance

What We’re Looking For
All the below experience and skills are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills.

Experience (desirable not essential)
Background in hospitality, coworking, or service industries
Team leadership experience
Familiarity with platforms like OfficeRnD and Hubspot
Café/barista experience a plus

Skills & Traits
Organised and able to manage multiple priorities with confidence and focus
Strong and clear communicator with a problem-solving mindset
A strong independent leader, with a willingness to learn
A collaborative team player who listens to feedback but thrives independently
Ambitious to progress as the company scales, proactive, and growth-minded

What We Offer
Perks & Benefits
28 days holiday (incl. bank holidays)
Paid birthday off
Friends/family day
Office closure between Christmas & New Year
4-week sabbatical after 5 years
Free ARC membership for a friend/family member
Free use of space outside working hours
BHSF health & wellbeing cashback plan
Enrolment into the People’s Pension

Culture
Supportive team and space to grow
Real opportunity to shape ARC’s future
Autonomy to drive local impact

Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday - Friday, 8am - 5pm alternating 9am - 6pm
  • Salary
    from £35,000 yearly

pin iconE15 2FD, London

icon
Hospitality ManagerLondon

Coworking • 1-10 Employees

Hiring on JOB TODAY since April, 2025

ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities.

Natasha Van Leempoel avatar icon
Natasha Van LeempoelActive 3 days ago
Are you hiring?

Post a job and hire

Hire now

Similar jobs