Customer Service Advisor - Serac Group - London

Main Duties and Responsibilities • Manage and develop ongoing relationships with key clients and policyholders of Belgravia Indemnity Service, acting as the primary point of contact for policy, renewal, and escalated queries on E ASher Ltd's behalf., • Act as liaison between E A Sher Ltd's administrative/support staff, Belgravia Indemnity Service's insurers and underwriters, and clients to ensure policies, renewals, and claims are administered to the standard and timescale expected., • Lead, supervise, and develop a team of customer relations/client service staff employed by E A Sher Ltd, setting objectives, monitoring performance, and providing coaching and training., • Design and implement customer service policies, standards, and procedures to ensure consistent, professional handling of client queries across phone, email, and in-person channels., • Investigate and resolve escalated client complaints (e.g. relating to policy administration, claims handling, renewals, or service quality) promptly and effectively, identifying root causes and implementing corrective actions to prevent recurrence, in line with FCA complaint-handling requirements applicable to Belgravia Indemnity Service., • Monitor client satisfaction through feedback, surveys, and key performance indicators, and use findings to drive continuous improvement., • Analyse client accounts and policy/renewal data to identify trends, risks, and opportunities for improved retention and growth of the client base., • Liaise closely with E A Sher Ltd's administrative and consultancy teams and Belgravia Indemnity Service's compliance, claims, and underwriting functions to ensure client needs and feedback inform service delivery., • Manage and maintain the CRM system used to support Belgravia Indemnity Service's client base, ensuring data accuracy and effective use of reporting tools., • Prepare regular reports for E A Sher Ltd's senior management on client relations performance, complaint trends, and service levels., • Support policy/account reviews and renewal negotiations with key clients, working to protect and grow account value on behalf of Belgravia Indemnity Service., • Ensure compliance with FCA regulatory requirements, Treating Customers Fairly (TCF) principles, data protection legislation (UK GDPR), and internal policies of both E A Sher Ltd and Belgravia Indemnity Service in all client-facing activity., • Manage departmental budgets and resources as required. Person Specification Essential • Proven experience in a customer relations, account management, or client relationship role, with some experience of managing or supervising staff., • Strong written and verbal communication skills., • Excellent problem-solving skills and the ability to manage escalated or sensitive issues diplomatically., • Proficient in CRM software and Microsoft Office applications., • Strong organisational skills with the ability to manage competing priorities., • Good understanding of customer service best practice and data protection requirements. Desirable • Bachelor's degree in business, Marketing, Communications, or a related field (or equivalent experience)., • Experience within insurance broking, underwriting support, or financial services., • Working knowledge of FCA regulatory requirements for insurance intermediaries, including complaint handling and Treating Customers Fairly (TCF)., • Professional qualifications such as Cert CII (or working towards) are an advantage. Skills • Leadership and team management, • Relationship building and stakeholder management, • Analytical and data-driven decision-making, • Negotiation and conflict resolution, • Attention to detail

Who We Are We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve-store operation, expanding across London. What really matters to us We’re looking for someone who genuinely loves people. The Customer Service Lead is all about making sure every guest who walks through our doors has an amazing experience. You’ll be the warm, welcoming face of TSP during our busiest periods, making customers feel looked after, solving problems, and bringing the energy that makes people want to come back. You’ll still be part of the wider team and help wherever needed, but your number one priority is our customers. What You’ll Be Doing • Customer Obsessed: Go above and beyond to create memorable experiences and make sure every customer leaves happy., • Lunch Rush Champion: Be the key customer-service person during our busiest period, keeping an eye on the floor and making sure the customer experience is always great, even when it gets busy., • Problem Solver: Handle customer questions, feedback and issues confidently and calmly., • Know Your Guests: Get to know regular customers, remember faces and build the kind of relationships that make TSP feel like their local., • Keep the Energy High: Bring positivity, warmth and good vibes to the team and the customers around you., • Support the Team: Work closely with the wider team and jump in where needed, but always keeping an eye on what our customers need., • Lead by Example: Set the standard for what amazing customer service looks like and help your teammates deliver it too. Are You a Match? • You are naturally warm, friendly and confident with people., • You genuinely love customer service and get a buzz from making someone's day., • You’re a great communicator and aren't afraid to have a chat with customers., • You stay calm, positive and solution-focused when things get busy., • You notice the little things — an unhappy customer, someone who needs help, or an opportunity to make someone's experience better., • You bring great energy and naturally lift the people around you., • You’re reliable, punctual and thrive during the lunch rush., • You’re someone the team can trust to take ownership and make good decisions., • Previous hospitality or customer service experience is a bonus, but personality and attitude matter more than experience. The Good Stuff (Perks!) • 💸 £14/hr starting pay, • 🥗 Free TSP Meals on shift when you work over 6 hours (feed your mind and body!), • 🌴 30 Days Paid Holiday, • 👯 'Refer a Friend' Bonus, • 🎉 Team Socials – store birthday bashes and summer parties, • 🚀 Real Career Growth – we’re opening new stores constantly and love to promote from within

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

Service Delivery Partner Location: Hybrid Salary: Up to £65,000 (depending on experience) Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. The Role As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. What you'll be doing: • Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams., • Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings., • Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly., • Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. What We’re Looking For You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. Essential Experience: • Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting., • A proven ability to navigate complex stakeholder relationships at a senior level., • Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs., • Excellent communication, relationship-building, and influencing abilities. Bonus points if you have: • Experience working within Government Digital Service (GDS) environments., • Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams., • Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. The Package We believe in transparency, so here is what you can expect: • Salary: Up to £65,000, depending on your experience., • Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely., • Pension, • Health Care Scheme, • Electric Car Scheme, • Gym Membership Why Olive Jar Digital? We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.

I am running a small German Street food, looking for Tamil-speaking helper. Weekends and possibly weekdays. Locations are vary in London . Please do not hesitate to contact me.

Ann Real B Estate is seeking a dedicated and enthusiastic Customer Service Assistant ( Remote Work ) to join our team in London. In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a smooth experience throughout their real estate journey. Interested Candidates should send their resume and cover letter Key Responsibilities: • Respond promptly and professionally to client inquiries via phone, email, and in-person., • Assist clients with property viewings, appointments, and general information., • Maintain accurate and up-to-date client records and property databases., • Support real estate agents with administrative tasks and transaction coordination., • Resolve client issues and complaints efficiently and courteously., • Provide information about our services and properties. What We Are Looking For: • Proven experience in a customer service role, preferably within the real estate sector., • Excellent communication and interpersonal skills, both written and verbal., • Strong organizational abilities and attention to detail., • A proactive and problem-solving attitude., • Proficiency in standard office software (e.g., MS Office Suite)., • Ability to work effectively in a fast-paced environment and as part of a team. Join Ann Real B Estate and contribute to a team dedicated to delivering outstanding service in the property market.

We are entering a new phase of expansion for which we are looking for a Customer Service & Digital Print Production Assistant. Digital printing is at the core of our services. We pride ourselves on offering excellence in how we deliver this service - from the quality of our product to the level of service our customers are used to. The role of Customer Service & Digital Print Production Executive is an important part of our service delivery. Joining the production team, the successful applicant will balance both customer-facing and production tasks, and will be able to see their work making a direct impact on the success of the business. You will take briefs for client Jobs from the print production colleagues as well as directly from customers. You will need to outline and record the requirements of the job, and then take the job into production and despatch. Business Detail: Print Britannia Ltd, 2 Commercial Street, London E1 6LP