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Deputy General Manager - Incipio Group Limited

Management

3 hours ago49 views


We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations who thrives managing large teams. Pergola on the Wharf is a powerhouse of a business, bringing together high energy dining, vibrant social spaces, and large scale events under one roof. No two days are the same and exceptional leadership is key to delivering unforgettable guest experiences.


The Role:


As Deputy General Manager, you'll be key to the running and success of Pergola on the Wharf.


Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues.


You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.


We Expect You To:


Have pure passion for hospitality and giving guests a wonderful time.


Take full ownership of your KPIs whether that is financials, people, compliance, stock management -- guest experience is at the core of your passion.


Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.


Empower your team to develop through the career pathway, giving clear and example lead feedback.


Obsess over service standards and deliver nothing short of excellence.


Coach, mentor, and inspire with a big heart and a focus on people development.


Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.


Ensure safety of your guests, your team, and your venue at all times.


Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.


Adapt and evolve by embracing challenges and thrive in a changing environment.


Communicate with impact -- clearly, effectively, and with intention. Always taking the time to review and follow up.


Be an effective leader who is approachable, honest and supportive in driving the business forward.


Who You'll Be:


A proven leader with experience in high volume operations.


A personal license holder.


Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.


Energetic, passionate, and resilient.


Have a structured mindset, setting clear expectations and empowering your team.


Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.


Engaged in wider Incipio culture, living and breathing our values.


Curiosity and courage -- always questioning, improving, and innovating.


Strong knowledge of food safety, allergies health safety.


Fun! Capable of integrating seamlessly into Incipio's culture.


Benefits \& Best Bits


Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards


Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio


Hugely exciting career development, with opportunities to grow and expand in this role as the business grows


10% Bonus capacity paid annually


Company awards and events


Sickness Compassionate Pay


Incentive trips (Think Wine trips to Portugal and Ski Trips to France)


Enhanced Maternity, Paternity and Adoption leave


Incipio FC + Seasonal Socials


50% discount for food and drink in all our venues


Length in service; earn additional holiday after 2 years continuous service


Incipio \& Inclusivity


We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

  • Experience
    Required
  • Employment
    Full-time
  • Salary
    £36,000 – £46,000 yearly

pin iconCanary Wharf, Tower Hamlets, London

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Supervisor ManagerLondon

Bar • More than 250 Employees

Hiring on JOB TODAY since January, 2026

Incipio is stepping into its next chapter, more permanent, more purposeful, and more ambitious than ever. With our flagship opening at Olympia, we’re continuing to create lasting destinations that bring people together in meaningful ways.

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Georgina J.Active 16 days ago
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