Duty Manager

Do you have a passion for exceptional customer service and our a proud drink innovator and server? Would you like to join a growing company that prides itself on work life balance, a mental health led culture and of course, providing some of the best salary and incentives in the industry! If so, we would love for you to join us! Market Halls is redefining the British concept of food halls, which since 2018 has brought back community hubs with eclectic dinning experiences back into iconic abandoned landmarks. Our aim is to bring these unloved spaces back to life to house independent restaurants, street food traders, bars & centralised communal dining areas, providing customers with variety & quality. Inspired by worldwide influences and trips to hundreds of food halls, captivating architecture, standout bar experiences, trusted membership clubs, hotels, urban escapes and community hubs, our emphasis is on creating a bustling atmosphere of fun. Market Halls is the ultimate destination; blending imaginative food experiences with great bars, a cultural events programme, community initiatives, a place to work and a place to meet friends. It’s a place where ‘staying awhile’ is highly encouraged. As our new bartender, you will receive: - A competitive salary of £13.00-14.00 per hour - Access to Hospitality rewards, a unique benefits platform that allows exclusive discounts to gyms, retailers and other restaurants as well as a 24/7 confidential mental health chatline. - 20% off ALL MH trade stands for you to enjoy a bite to eat or drink with your loved ones. - Bottomless hot drinks when you’re working and delicious and nutritious food to keep you going all shift long. - A whopping 28 days paid holiday (including Christmas Day, Boxing Day, New Years Day and your birthday). - A stellar training and development programme bespoke curated for each employee including coaching, mentoring, workshops and project work. As our new bartender, you will be delivering exceptional customer service to all visitors, using your previous experience as a bartender to be able to make appropriate recommendations to our customers, with allergies taken into consideration and of course, preparing the drinks on our menu to the required standard, each one looking as good and on brand as the last. We are looking for individuals who truly have an engaging energy who can interact with our guests whilst mixing and serving all drinks with style and energy. Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Are you in the Market for a new role? Do you have a passion for exceptional guest service and experience leading a shift? Market Halls is revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering a diverse array of dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting competitive socializing experiences to some of our venues. As our new Supervisor, you will receive: A competitive salary ranging from £14.50 to £15.45 per hour (depending on experience). Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline. A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. Unlimited hot beverages during your shifts, and delicious, nourishing food to keep you energized throughout your workday. A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. Plus, standard benefits such as 28 days of paid holiday with an additional paid day off for your birthday. As our new supervisor, you be supporting the management team by being the leader on the floor. You will be assisting your floor and bar team to deliver peak experiences to our guests, engaging with big groups and escalating any concerns or issues to the rest of the management team. We are looking for individuals who truly have an engaging energy who can interact with our guests and lead our team on both the bar and the floor. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly we are kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees

We are looking for an Assistant Manager to join our small team in Angel, Islington. We are an independent pub located on Islington Green. We offer great homemade food, classic cocktails and put on a variety of events in our basement club. The role involves working closely with the owner and helping with the day to day running of the business. We are seeking an experienced person with strong customer service skills who would enjoy driving the business. You work a five day week and receive free meals from the menu. In addition to that you will receive a staff discount and a friends a family discount. To be considered for interview please submit your CV.

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As** Assistant Restaurant Manager**, you will play a vital role in supporting the management team in overseeing the daily operations of the restaurant. You will ensure seamless service, maintain high standards of hospitality, and contribute to the development of a motivated and efficient team. You will also help drive profitability, uphold our sustainability values, and enhance the overall guest experience. Key Responsibilities: - Support the management team in leading and developing the front-of-house team, fostering a culture of collaboration and excellence. - Assist in overseeing daily operations, ensuring efficiency, consistency, and exceptional service standards. - Actively contribute to cost control, budgeting, and revenue optimization efforts. - Support recruitment, training, and staff development to maintain a highly engaged and skilled team. - Work closely with the kitchen and senior leadership team to refine and innovate the guest experience. - Ensure compliance with health and safety, licensing, and operational standards. - Maintain strong supplier relationships to ensure the highest quality of ingredients and products. - Lead by example with a hands-on approach, supporting team members in a fast-paced, high-volume environment. About You: - Proven experience as an Assistant Restaurant Manager or similar role in a high-end, fast-paced restaurant. - Strong leadership skills with the ability to inspire, motivate, and manage teams effectively. - Passion for hospitality, with a guest-centric mindset and excellent interpersonal skills. - A proactive, hands-on approach with a strong problem-solving mindset. - Ability to thrive under pressure and adapt to a dynamic working environment. - Commitment to sustainability and innovation, aligned with Roe’s ethos. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Reception Supervisor! YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest. - You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don't always go to plan. - You will onboard and train the host team and assist the floor managers with the rota scheduling. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, leadership and communication skills - Comprehensive knowledge of the floor operations - Previous experience as a head host/hostess or reception supervisor - Previous experience and knowledge of Sevenrooms - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £18.21 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to $18.21 / hour

Staff management: Recruit, train, and motivate staff Market the restaurant: to improve sales through a proven track record Customer service: Handle customer complaints and ensure a high level of service Menu planning: Collaborate with chefs to create menus Shift management: Organize schedules for kitchen and wait staff Budgeting: Manage stock control and budgets Health and safety: Ensure the restaurant complies with health and safety regulations Event planning: Create plans for large events Business performance: Oversee the restaurant's business performance and quality standards Marketing and business development: Develop strategies for marketing and business development Skills Communication: Be able to communicate well with staff, customers, and suppliers Critical thinking: Be able to make decisions to ensure the restaurant runs efficiently Goal setting: Be able to set goals for the restaurant and its staff

About the job Company Description We are looking for an Floor Manager to be part of our team for The Hoxton, Holborn. Open from breakfast through to dinner, Rondo is a relaxed neighbourhood restaurant offering seasonal modern bistro dishes and great wines for all. Rondo is the kind of restaurant you want at the end of your street; serious about food and drink but with a fun, welcoming vibe. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street. La Cave: Our natural wine bar and bottle shop hidden underneath the streets of The Hoxton, Holborn. Come for a knockout curation of natural wine and seriously good snacks. Job Description What you'll do... Ensuring the restaurant/bar area are H&S compliant for each shift Run the daily briefing for the restaurant/bar team Coordinating and running the reservations system Drafting Floor plan based on covers Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts Support the Restaurant AGM on training of wine, food and beverage menus Cash handling and daily reporting of revenues as per hotel SOP’s Labour scheduling Responsible for the service on the floor and bar Responsible for the safe opening and closing of the restaurant Working with the culinary team on menus, service and product availability Qualifications What we're looking for... You are the person that knows everyone, and they all know you. Nothing is an issue for you - you know what our guests want even before they do. Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you. You understand hospitality, it’s in everything you do. You pay attention to the details and care about creating great work. You’re looking for a place where you can be you; no clones in suits here. Passionate about creating memorable experiences for others, be they guests or colleagues. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way.. Additional Information What's in it for you... Competitive salary banding plus tronc 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Housekeeping The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit. Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: Leadership & Team Management: - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. - Compliance & Safety: - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: - Competitive hourly rate: £14.80 per hour - Opportunities for career advancement and professional development. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - A dynamic, supportive, and fun work environment. Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike.

Front of House – Vanda’s Kitchen (Self-Employed Role) Location: St Pauls, London | Days: Monday–Friday | Contract: Self-Employed (Sole Trader) About Us: Vanda’s Kitchen is a healthy, flavour-packed food business based in the heart of London. We serve a loyal community with freshly prepared meals, salads, and snacks – all made in-house with care and attention to nutrition, flavour, and dietary needs. The Role: We’re looking for a passionate and people-focused Front of House team member to join us. As the face of Vanda’s Kitchen, you’ll be responsible for welcoming customers, handling orders, making drinks, and delivering a smooth and friendly service. This is a self-employed position suited to someone confident working independently and who takes pride in presentation and people skills. Key Responsibilities: Greet customers warmly and create a positive, efficient experience Take and prepare orders with attention to customer preferences and dietary requirements Provide informed advice on dishes, particularly around allergens (especially gluten) Prepare hot drinks and coffee to a high standard Keep the shopfront, coffee station, and till area clean and organised Upsell and cross-sell effectively to promote additional items or meal upgrades Communicate clearly with the kitchen to ensure smooth service Handle payments and basic end-of-day duties if needed About You: - Experience in a food or hospitality setting - Confident and informed when speaking about food allergens, particularly gluten - Skilled in making coffee and other hot drinks - Personable, proactive, and focused on customer satisfaction - Comfortable upselling and suggesting menu items - Registered self-employed sole trader, or open to registering (we can guide you through the process) Pay: Competitive hourly rate, paid monthly. As a self-employed contractor, you will be responsible for your own tax and National Insurance. To Apply: Send your CV here or pop into the shop for a chat.

The Pachamama Family proudly delivers exceptional guest experiences across our venues in central London. Since our founding in October 2014, Pachamama Group has been on a mission to introduce inspiring hospitality concepts across the globe, doing it our way and making the impossible possible. Each of our restaurant concepts is thoughtfully crafted to transport guests to diverse locales, offering unique culinary experiences in unforgettable environments. We're now thrilled to expand our journey with the opening of a brand-new Italian-inspired restaurant, NINA , set to welcome guests in *++late January/early February 2025.++* This latest concept combines Pachamama Group's creative spirit with the rich traditions of Italian cuisine, offering a vibrant and contemporary dining experience in a stunning setting. As an experienced Floor Supervisor, we trust in your ability to step into our vibrant restaurant environment and hit the ground running, leveraging your proven skills and management expertise. For the Floor Supervisor role, we offer the following benefits and opportunities: - Attractive salary based on your skills and experience. - Full Service Charge distribution between employees. - Ability to earn additional tips. - Paid Overtime. - Referral scheme with a £300 bonus for a successful candidate. - Complimentary breakfast, lunch, and dinner for all employees. - Generous staff discount at all group's restaurants. - 28 days of holiday, ensuring a balanced professional and personal life. - Opportunities for career development, regular appraisals to discuss progress and perspectives. Other benefits include: - Comprehensive on-the-job training to enhance your skills and knowledge. - A friendly and positive work environment fostering respect and teamwork. - Psychological, financial and legal support available through our Employee Assistance Programme (EAP). - Salary paid monthly -- on the last Friday of each month. - Emergency advance payments available in exceptional circumstances. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting. £34000.00 - £38000.00 / year