E-Commerce Assistant

Sales & Marketing

8 November 2024161 views

Job Title: E-commerce Assistant
Location: South West London
Job Type: Full-time / Part-time

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About Us:
MI.BA. ITALIAN FOOD SERVICE is an Import & Distributor of Italian Food., we are dedicated to providing top-quality products to our customers.
We are about to launch our brand-new E-commerce online. We strive to create an exceptional online shopping experience and are now looking for an organized, detail-oriented E-commerce Assistant to help us grow and optimize our online presence.


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Job Summary:
As an E-commerce Assistant, you will play a key role in supporting our e-commerce operations. This includes managing product listings, assisting with inventory control, coordinating marketing campaigns, handling customer inquiries, and providing general administrative support. The ideal candidate will have a strong interest in e-commerce, be highly organized, and have a good understanding of online retail trends.

Key Responsibilities:
Product Listing Management: Create, update, and optimize product listings on our website and third-party marketplaces (e.g., Amazon, eBay). Ensure accurate product information, descriptions, and images.
Inventory and Order Management: Monitor inventory levels, assist in stock replenishment, and manage the order fulfillment process. Coordinate with logistics and warehouse teams as needed.
Customer Support: Respond promptly to customer inquiries through email, chat, and phone. Address issues such as order status, product information, and returns.
Data Analysis: Track and report on sales, website performance, and customer behavior using analytics tools. Provide insights to improve website performance and sales conversion rates.
Marketing Support: Assist with e-commerce marketing campaigns, such as email newsletters, social media, and promotions. Collaborate with the marketing team to optimize content and engagement.
Competitor Research: Conduct research on competitor products, pricing, and market trends to keep our product offerings competitive.
General Administrative Tasks: Handle day-to-day tasks, coordinate with other departments, and support the e-commerce manager with various projects as needed.


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Requirements:
Education: High school diploma or equivalent (required); associate’s or bachelor’s degree in business, marketing, or a related field (preferred).
Experience: 1-2 years of experience in e-commerce, online retail, customer service, or digital marketing.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word) and basic familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central).
Analytical Skills: Comfortable analyzing data and reporting on e-commerce metrics.
Attention to Detail: Strong organizational skills with a high level of attention to detail.
Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with customers and team members.
Problem-Solving: Ability to troubleshoot and resolve issues in a fast-paced environment.
Team Player: Strong collaboration skills and the ability to work effectively with cross-functional teams.


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Why Join Us?
Growth Opportunities: Opportunity to advance your career in e-commerce within a growing company.
Dynamic Work Environment: Work with a passionate and collaborative team.
Employee Discounts: Enjoy discounts on our product offerings.
Flexible Work Arrangements: Remote and hybrid options available.

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MI.BA. ITALIAN FOOD SERVICE is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    MON - FRI
  • Salary
    £26,000 – £28,000 yearly
  • Benefits
    Commissions

pin iconRosemary Road, SW17 0AR, London

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E-Commerce AssistantLondon

FOOD DISTRIBUTORS • 1-10 Employees

Hiring on JOB TODAY since December, 2020

Our mission is to deliver every day fresh food to our customers. Our aim is to give the best service possible..

Michele Notarangelo avatar icon
Michele NotarangeloActive 4 days ago

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