Front of House Receptionist - Ortenz & Co Ltd - London

About Us:

Ortenz & Co Limited is a growing and dynamic accountancy firm committed to delivering high-quality financial and compliance services to our clients. We pride ourselves on professionalism, efficiency, and excellent client care.

Role Overview:

We are seeking a professional and organised Front Desk Receptionist to be the first point of contact for our firm. This role is ideal for someone who is personable, detail-oriented, and able to manage administrative and compliance-related tasks efficiently.

Key Responsibilities:

• Greeting clients and visitors in a professional and friendly manner
• Answering and directing incoming calls and emails
• Managing the front desk and maintaining a welcoming office environment
• Assisting with onboarding clients and handling compliance documentation (e.g. ID verification, AML checks)
• Monitoring and organising client records and documentation
• Supporting the accounts team with general administrative duties
• Assisting VAT Department and Income Tax Department with MTD.

Additional Responsibilities (Desirable):

• Assisting with Companies House filings and basic HMRC correspondence
• Preparing engagement letters and client documentation packs
• Following up with clients for outstanding information
• Managing document portals (e.g. uploading/downloading client records)
• Basic bookkeeping data entry (training can be provided)

Requirements:

• Previous experience in a receptionist or administrative role (preferred in an accountancy firm)
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook), Bright Manager,
• Ability to handle sensitive information with discretion
• Professional appearance and manner

Desirable (but not essential):

• Experience within an accountancy firm
• Familiarity with compliance procedures (AML/KYC)
• Knowledge of software such as QuickBooks, Xero, VT Transaction or similar

What We Offer:

• Friendly and supportive working environment
• Opportunity to grow within the firm
• On-the-job training and development
• Join Ortenz & Co and be part of a professional team delivering excellent service to our clients.