Host / Hostess - Holiday Inn London - Kensington High Street

Job overview Under the general guidance and supervision of the Executive Head Housekeeper and Housekeeping Manager and within the limits of the company’s policies and procedures, it is essential to ensure that the associated areas are cleaned, free of abstractions and risks to the standards established to meet the need. To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. Operational Requirements To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipment are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. To ensure engineering issues are reported to the Maintenance and fixed. To ensure that bedroom linen is not used for cleaning. Responsibilities To allocate tasks for Floor Supervisors within the shift to ensure all operational requirements are met. To deal with lost and found according to the lost and found procedure. To ensure Productivity List, Room Attendants rotas, Linen delivery note are updated daily. To make room attendant, Public Area and Evening Room Attendant Rotas every Wednesday Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/work boards to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork. To conduct departmental opening up / closing procedures according to shift allocation. To ensure that all Bedrooms are covered for that day. Answer the Telephone in a courteous and efficient manner, as per Hotel standards. Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. To make sure that all guest requests are carried out to the Hotel standards. To monitor the movements of the bedrooms throughout the day making sure that the Floor Supervisors know which rooms is V.I.P or have special requests for them. To liaise with reception to ensure all VIP or special requirements are followed through, and that the appropriate rooms are ready for guests on arrival known. Ensure that all discrepancy rooms and departure report are monitored, checked and send to the reception. Maintains guestroom history files. To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order. To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all accidents are reported to a Duty manager on duty. Check rota on daily basis and make sure we have enough staff to cover the rooms. Be flexible with different shifts and make sure the crew rooms are allocated on timely manner starting from 5am Ensure store items are ordered on timely manner for the office and guest rooms. Team Requirements To ensure allocated tasks within the shift are met and completed as per standard. To identify training needs and communicating with the Deputy Head Housekeeper. To inform the Deputy Head Housekeeper of any irregularities in the conduct and / or appearance of staff within department or another department. In case of fire, bomb emergencies, assist in evacuating staff and guest in their area to the assembly point. Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend fee 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. Duties and responsibilities Sales and Revenue: • To be proactive with contributing to the success of the department, • Products and services are explained to the customer at all times to ensure the customer has the best choice available to them., • To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: • To minimise wastage at all opportunities, • To actively promote an energy efficient culture throughout the department, • To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: • Positive working relationships are established and maintained with colleagues throughout the Hotel, • Customer feedback, both positive and negative are responded to appropriately and efficiently, • Information on customer service problems is gathered in order to improve the service offered, • A positive personal image is maintained at all times, • The needs of the customer are kept in balance with the needs of the organisation, • All guests are received and offered assistance in a positive manner at all times Operational requirements: • To answer all telephone calls in a polite and professional manner, • Table bookings are handled according to departmental procedures, • Back and front of house service areas and equipment are prepared, maintained and cleared, • Bars, dining rooms and function rooms are prepared, maintained and cleared, • Assistance is given in the maintenance of food displays, • Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures, • Cleaning is undertaken within the food and beverage areas as required, • Dining areas are prepared according to the requirements of business, • Food is served promptly, accurately and according to the standards of the department, • Drink orders are taken and served following departmental procedures, • Wine orders are prepared, taken and served accordingly, • Customer satisfaction is monitored throughout the meal and any remedial actions taken as required, • All customer feedback, positive and negative is reported to the Team Manager or Supervisor, • Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures, • To adhere to all Health and Safety Requirements as required by Hotel, • To adhere to the Food Hygiene Regulations and Licensing Laws, • To adhere to the requirements of the Data Protection Act at all times

Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Duties and responsibilities Sales and Revenue: To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times Operational requirements: To answer all telephone calls and guest requests in a polite and professional manner Meeting rooms bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Function rooms are prepared, maintained and cleared Able to set up functions’ rooms Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Functions rooms are prepared according to the requirements of business Conference breaks are served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times Skills: Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organisational skills. Teamwork skills.

Host- Part Time Position ( 3 days per week ) 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Host to join our Upper Floor restaurant team. The company benefits our Host will receive are: • 33 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with Bupa, • Private dental insurance with Bupa, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty The responsibilities of our Host are: • Takes restaurant bookings from members and their guests., • To ensure to maximise capacity and number of covers in the restaurant, • To ensure that all guests are correctly and speedily logged and processed in the most courteous way., • To take food and beverage orders efficiently and professionally The Experience & Qualifications required of our Host are: • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Experience working in a similar role, and using SevenRooms system is beneficial. The working hours: • 3 days per week, • Shifts are 9 hours and range between Monday – Saturday The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel you would like to join us as Host at 5 Hertford Street then apply by forwarding your up to date CV to the link below.

Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Senior Receptionist to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Senior involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way. Please also attached your CV with application

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Head Host/Hostess! YOUR MISSION: • You will be part of a BIG MAMMA floor team!, • You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression., • You will be greeting and seating our guests, allocating tables and accommodating walk-ins., • You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed., • You will be a good problem solver, responding appropriately when bookings don't always go to plan., • You will work closely with the Reception Supervisor and support onboarding and training the host team., • You will respect health and safety standards and maintain cleanliness and organisation across the floor., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent customer service, leadership and communication skills, • Knowledge of the online booking system (SevenRooms is a bonus!), • Previous experience as a head host/hostess in a busy restaurant, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £16.71 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Host/Hostess! YOUR MISSION: • You will be part of a BIG MAMMA floor team!, • You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression., • You will be greeting and seating our guests, allocating tables and accommodating walk-ins., • You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed., • You will be a good problem solver, responding appropriately when bookings don't always go to plan., • You will respect health and safety standards and maintain cleanliness and organisation across the floor., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Knowledge of the online booking system (SevenRooms is a bonus!), • Previous experience as a host/hostess in a busy restaurant, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £ 15.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Host/Hostess! YOUR MISSION: • You will be part of a BIG MAMMA floor team!, • You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression., • You will be greeting and seating our guests, allocating tables and accommodating walk-ins., • You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed., • You will be a good problem solver, responding appropriately when bookings don't always go to plan., • You will respect health and safety standards and maintain cleanliness and organisation across the floor., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Knowledge of the online booking system (SevenRooms is a bonus!), • Previous experience as a host/hostess in a busy restaurant, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £ 15.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Hostess- 42 Cocktail Lounge - Gymkhana Salary - Up to £16 ph Schedule - Full Time Experience - Previous experience within a similar role Gymkhana's 42 Cocktail Lounge are seeking a Hostess to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Hostess looking for a new role in an award winning, critically acclaimed group. The Restaurant Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014. As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to." Bar 42 A cocktail lounge, located at 42 Albemarle Street – where Gymkhana also resides. Guests enter through the door neighbouring Gymkhana. The drinks at 42 include house cocktails made with carefully sourced Indian ingredients and flavours, as well as a selection of elevated seasonal classics. The Position We're looking for an experienced Hostess to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Please note this position is for OVERNIGHT Host/Hostess - working hours between 19:00~00:00 until 07:00 AM next day. Our Duck & Waffle team is looking for an experienced OVERNIGHT Host/Hostess to join the family. Service is always at the forefront so you must be exceptionally welcoming, dynamic and friendly. Our guests choose us for a memorable experience, and you will make each experience extra special. Benefits include: Highly competitive salary 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants 28-day holiday allowance Complimentary breakfast and dinner during shifts 'Refer-a-friend’ cash incentive scheme Employee of the Month rewards Internal Training and career development Pension Scheme – including employer contributions Yearly Staff party Your Requirements: The OVERNIGHT Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones politely and promptly with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part in the flow and pace of our dining service. As an OVERNIGHT Host/Hostess, we would love you to have: Experience in a fast-paced hospitality environment Availability to work evenings, weekends and most holidays Excellent written and verbal English language communication skills Greet guests and seat them at tables or in waiting areas Exceptional attention to detail Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant Ability to multi-task and follow directions Flexibility in scheduling is strongly preferred Salary: starting with £16.00 per hour Schedule: Full Time Location: 110 Bishopsgate - EC2N 4AY

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Host/Hostess! YOUR MISSION: • You will be part of a BIG MAMMA floor team!, • You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression., • You will be greeting and seating our guests, allocating tables and accommodating walk-ins., • You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed., • You will be a good problem solver, responding appropriately when bookings don't always go to plan., • You will respect health and safety standards and maintain cleanliness and organisation across the floor., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Knowledge of the online booking system (SevenRooms is a bonus!), • Previous experience as a host/hostess in a busy restaurant, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £ 15.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma