Hotel Reservations Supervisor

Management

7 hours ago59 views

Responsibilities
  • Greeting guests in a friendly manner over the phone and email and manage reservations
  • Record and process reservation information accurately
  • Utilize up-selling techniques and handle special requests
  • Communicate with the sales manager and keep them informed of new bookings
  • Maintain communication between various hotel departments
  • Ensure smooth integration of the PMS with other distribution systems, including OTAs, GDS, and direct booking platforms.
  • Maintain knowledge of channel managers and distribution tools (e.g., Rate Tiger, TravelClick) to ensure efficient management of online channels
  • Manage the hotel's presence on GDS platforms such as Sabre, Amadeus, Worldspan, and Galileo.
  • Manage extranets for OTAs (Online Travel Agents) such as Bookings, Expedia, Agoda, and others, ensuring rates and availability are updated in real-time.
  • Ensure proper mapping of room types and rate plans across various distribution channels to avoid errors or discrepancies.
  • Troubleshoot and resolve issues with channel connectivity, ensuring all platforms are seamlessly connected to the PMS.
  • Liaise with travel agencies, corporate clients, and GDS operators to maintain relationships and resolve booking-related issues.
  • Utilize SAP systems for financial reporting, invoicing, and managing reservation-related transactions.
    Qualifications
  • Bachelor degree in hotel management or similar role
  • At least 2 years experience as reservations agent.
  • Previous experience with OTAs, GDS systems, channel managers and distribution tools.
  • SAP system knowledge will be appreciated.
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JORGE Cid from H10 London Waterloo is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday - Saturdays
  • Salary
    £31,000 – £32,968 yearly
  • Benefits
    Performance Bonus, travel compensation, discount platform and food

pin icon284-302 Waterloo Road, SE1 8RQ, London

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Supervisor ManagerLondon

Hotel • 11-50 Employees

Hiring on JOB TODAY since May, 2016

Spanish Chain hotel with good working - life balance.

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JORGE CidActive 2 hours ago

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