Hotel Reception Supervisor - 4* Boutique

Office & Admin

15 hours ago280 views

Hotel Reception Supervisor – 4* Boutique Hotel
Kings Cross
Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience.
The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features.
We are now ready to enlarge our family and are looking for an experienced Hotel Reception Supervisor, experienced with the role using Rezlynx (PMS system).
The Reception Supervisor will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.
It is essential to ensure the department is adequately briefed at all times so communication is key.
The Hotel Reception Supervisor will:
· Ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.
· Be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates.
· Be extremely knowledgeable regarding the company services, standards & products.
· Commercially and financially astute.
· Flexible on working hrs and duties.
· Have a great eye for details and will maintain guests’ always record up to date.
· Provide exceptional customer service and unforgettable experience.
· Handle requests and complaints with immediate action and thorough follow up.
· Manage and update daily handover reports, ensuring all notes are followed up and resolved.
· Liaise closely with the housekeeping team in a daily basis to guaranteeing the guest journey is smooth and in line with company expectations.
· Act as duty manager during the absence of the front of house manager, being the main point of contact for internal and external guests’ enquiries.
If you are looking for a vibrant yet high-end operation, no need to look any further.
Apply today and begin a new adventure with us.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    from £13.15 hourly

pin iconArgyle Square, WC1H, London

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ReceptionistLondon

Hotels, Restaurants, Cocktail Bars, Events and Meeting Space • 51-250 Employees

Hiring on JOB TODAY since June, 2021

St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.

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Erika Visentin BonomoActive 1 day ago

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