Service Delivery Manager
24 days ago
Brighton
Service Delivery Manager – MSPBrighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing • Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support, • Driving improvements in service delivery processes, performance, and client satisfaction, • Working closely with the Operations Manager and wider leadership team to influence strategy and growth, • Managing and reporting on KPIs, SLAs, and service metrics, • Ensuring best use of tools and systems, including the ConnectWise suite, • Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world, • Strong people leadership skills with a values-driven approach, • Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.), • Be part of a growing MSP with a reputation built on long-term client partnerships, • A leadership role with real influence and visibility, • Supportive, close-knit culture where face-to-face collaboration matters, • Competitive salary (£50k+ depending on experience) Integral Recruitment is acting as an employment agency in regard to this advertisement.