e-Commerce Administrator
hace 3 días
Billericay
Company Description totes ISOTONER is the UK subsidiary of totes»ISOTONER® Corporation, one of the largest fashion accessory companies in the United States, with a strong global presence in North America, Europe, and Scandinavia. Based in Billericay, Essex, the UK division has been a staple in high street stores for nearly 30 years, offering well-known brands such as totes® umbrellas, slippers, and ISOTONER® gloves, hats, and scarves. totes ISOTONER serves major retailers, including Asda, Boots, and Tesco, as well as independent outlets. Role Description We are looking for a highly organised and customer-focused E-Commerce Administrator to join our growing e-commerce team. This is a varied, hands-on role that sits at the heart of our online operation, supporting customers, processing orders, and ensuring a smooth day-to-day experience across our digital sales channels. Key Responsibilities £24,000 - £26,000 Depending on Experience. Key Responsibilities • Answer incoming phone calls and emails from customers in a professional and friendly manner, • Take customer orders via phone and email and input them accurately into the system, • Process returns, refunds, and exchanges in line with company procedures, • Respond to customer queries relating to orders, delivery, products, and aftersales support, • Liaise with the warehouse and logistics teams to resolve delivery or stock issues, • Support the e-commerce team with general administrative tasks as required E-Commerce & Online Support Duties • Monitor online orders and flag any issues or exceptions, • Assist with product data updates (pricing, descriptions, availability), • Support promotional activity and online sales campaigns, • Help manage customer reviews and feedback, • Ensure a consistently high level of customer experience across all online touchpoints, • Work with internal teams to improve processes and customer journeys Skills & Experience • Previous experience in an administrative, customer service, or e-commerce role (preferred), • Confident and professional telephone manner, • Strong written communication skills, • High level of attention to detail and accuracy, • Comfortable working with computer systems, order management platforms, and Microsoft Office, • Ability to multitask and prioritise in a busy environment, • A positive, problem-solving attitude Desirable (but not essential) • Understanding of online retail, fulfilment, or returns processes, • Experience dealing with customers across multiple channels (phone, email, online) What We Offer • A supportive and friendly team environment, • Training and development within e-commerce and digital retail, • Benefits – pension, staff discount, flexible working