Reception Supervisor

Management

8 hours ago84 views

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy).
Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles!
Join our amazing team as our Reception Supervisor!
YOUR MISSION:
  • You will be part of a BIG MAMMA floor team!
  • You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest.
  • You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed.
  • You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed.
  • You will be a good problem solver, responding appropriately when bookings don't always go to plan.
  • You will onboard and train the host team and assist the floor managers with the rota scheduling.
  • You will respect health and safety standards and maintain cleanliness and organisation across the floor.
  • You will spread magic and make our customers live the best moment of their day!
  • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.



YOUR SKILLS:


  • Big Smile and passion for Italian food!
  • Great energy, proactive attitude and team spirit
  • Excellent customer service, leadership and communication skills
  • Comprehensive knowledge of the floor operations
  • Previous experience as a head host/hostess or reception supervisor
  • Previous experience and knowledge of Sevenrooms
  • Flexible availability, including weekends and evenings

OUR OFFER:
  • Permanent, full-time position
  • 5 days working week with 2 consecutive days off
  • Tasty staff food served family style
  • 15% Employee discount in all of our restaurants
  • £500 referral bonus when you refer a friend
  • Employee of the Month award
  • Open Up - free, confidential mental health and wellness support
  • Regular training \& growth opportunities
  • Mobility across all of our venues in the UK and Europe





Ti aspettiamo!
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
#JoinBigMamma
Up to £17.94 / hour
  • Experience
    Not required
  • Employment
    Full-time

pin icon58 Great Eastern Street, Shoreditch, Hackney, EC2A 3QR, London

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ReceptionistLondon

Restaurant • More than 250 Employees

Hiring on JOB TODAY since September, 2021

Big Mamma is an Italian group founded in 2015 by Tigrane Seydoux and Victor Lugger. Our wish is to share the authenticity and warmth of traditional Italian trattorias abroad. All produce is directly sourced from small Italian producers, and dishes are 100% homemade, served at affordable prices, beautifully designed spaces, and with a big smile. Our strength lies in four values: meritocracy, authenticity, excellence, and entrepreneurship. They accompany us every day in our ultra-dynamic growth. Every day, more than 10,000 customers visit 26 unique Big Mamma restaurants throughout Europe (France, Principality of Monaco, Spain, UK, Germany and Italy) and soon on the Moon! We are a team of almost 2,200 employees, still growing, with new openings across Europe. Gloria is a little corner of Italy over 2 floors in the middle of Shoreditch, run by a team of 90 passionate people. Joyful and lush by day, the place gets funky at night! Open with 170 covers every day for lunch and dinner and weekend brunch.

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Gloria  by Big Mamma Group  avatar icon
Gloria by Big Mamma Group Active 6 hours ago

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