Receptionist - Farzi London - London

We are seeking a waiter or waitress to join the restaurant team and help provide a welcoming dining experience for guests.

Receptionist | Fundamental Hospitality | London Join One of London’s Leading Luxury Hospitality Groups Fundamental Hospitality is looking for a confident and guest-focused Receptionist to join our growing London team. Home to internationally renowned dining concepts including Gaia, La Maison Ani, and Shanghai Me, Fundamental Hospitality is recognised for delivering exceptional dining experiences, elevated service, and world-class hospitality. This is an exciting opportunity for a hospitality professional who thrives in luxury environments and is passionate about creating memorable first impressions. The Role Working closely with management and front of house teams, you will play a key role in managing reservations, coordinating guest flow, and ensuring every interaction reflects the elegance and high standards of the Fundamental Hospitality brand. What We Offer • Salary from £15.45 to £16.50 per hour + tips + tronc surplus, • Career progression opportunities within a globally expanding hospitality group, • The opportunity to work across internationally recognised luxury brands, • Staff meals and employee dining discounts What We’re Looking For • Previous Receptionist experience within luxury restaurants, five-star hotels, or premium hospitality venues, • Exceptional communication and guest engagement skills, • Strong organisational skills and attention to detail, • Professional presentation and confident, welcoming personality, • Ability to remain calm and efficient in a fast-paced environment, • Passion for luxury hospitality and delivering outstanding guest experiences, • Fluent English: additional languages are an advantage Apply today and become part of the Fundamental Hospitality London team.

We are currently in search of a skilled Host/Hostess to join our outstanding Food & Beverage team at The Ampersand Hotel located in South Kensington. Your primary responsibility will be to help us deliver an unforgettable afternoon tea service while creating memorable experiences for our guests. As part of our team, you'll be responsible for ensuring that our guests have a memorable and enjoyable experience, providing them with impeccable service and attention to detail. You'll be working in a fast-paced and dynamic environment, surrounded by a team of passionate individuals who are committed to providing the very best in food and drink. To be considered for this exciting opportunity, you should possess a minimum of 1-2 years of experience working in a similar role, preferably gained in a restaurant or hotel of a similar standard. We're looking for someone with a warm and welcoming personality, who thrives in a fast-paced and dynamic environment. If you're passionate about food and drink, and love the idea of working in a fast-paced and exciting environment, we'd love to hear from you! Join our team and be a part of something truly special.

We are currently seeking a meticulous and customer-focused Cloakroom Attendant to join our dynamic team. As a Cloakroom Attendant, you will play a vital role in ensuring the comfort and convenience of our guests by providing a secure and efficient cloakroom service. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be an integral part of the experience in our restaurant. Key Responsibilities: • Greet and assist guests with the check-in and retrieval of personal belongings., • Maintain a secure and organized cloakroom area., • Provide courteous and efficient service to guests, addressing inquiries and special requests., • Collaborate with other staff members to ensure a seamless guest experience., • Keep the cloakroom area clean and well-maintained., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a cloakroom attendant or in a customer service role is advantageous but not required., • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group, • Unrivalled opportunities for progression across the Group, • 28 days holiday, increasing with length of service up to 5 extra days, • Recommend a friend scheme with great bonuses per individual referral, • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more, • Reward programmes, long service awards, and staff recognition and incentives

Pay: From £14.60 per hour Job Description: Employment Type: Full-Time Reports To: Head Host Salary: £14.60 - £15.50 ph Hours: 40 hours pw ABOUT KINZ KINZ is a Lebanese brasserie in the heart of Notting Hill, built around generous hospitality, fresh ingredients and the warmth of Lebanese cooking. We want every guest to feel like they genuinely belong, from the moment they arrive. That begins and ends at reception, which is why we are looking for an experienced, warm and charismatic Host to join our team. THE ROLE We’re looking for a charismatic, organised Hostess to welcome guests, manage reservations and coordinate group bookings and walk-ins. You’ll reply to enquiries on time via email or telephone, explain packages clearly and keep guests and colleagues informed. You must be comfortable handling difficult guests and confident saying “no” with warmth and tact. We’re a new restaurant in Notting Hill with ambitious plans. For someone who shows promise, initiative and commitment, there is room to grow and move into a more senior role. WHAT YOU’LL BE DOING • Reply promptly to emails and telephone enquiries, following up on outstanding bookings., • Explain menus, packages, minimum spends and booking terms., • Confirm guest numbers, timings, dietary requirements and special requests., • Prepare, print and distribute accurate function sheets to the kitchen, bar and floor teams., • Communicate changes promptly and support the smooth running of the restaurant. Hosting and Reservations • Welcome guests warmly and manage arrivals, walk-ins and waiting lists., • Create and update reservations and guest notes in SevenRooms., • Maintain an accurate table plan with the Head Host and support a steady seating flow., • Handle difficult guests calmly, set polite but firm boundaries and involve a manager when needed., • Keep reception tidy, guest materials ready and personal information confidential. Teamwork • Work closely with the Head Host, managers and wider team., • Follow the management structure, take direction and respond well to feedback., • Take ownership of tasks, meet deadlines and support colleagues during busy periods. ABOUT YOU • Previous hosting or restaurant reception experience., • Practical experience using SevenRooms., • Natural warmth and charisma, with the confidence to be firm without being impolite., • Strong organisation and attention to detail., • Professional written and spoken English., • A calm, tactful approach to difficult guests., • A humble, dependable attitude and willingness to learn., • Availability for mornings, evenings, weekends and public holidays., • The right to work in the UK. Events, private dining or high-volume restaurant experience is an advantage, but not essential. WHAT WE OFFER • A role in a new and growing Notting Hill restaurant., • Training across hosting, reservations and events., • A supportive team that values initiative., • Opportunities to take on responsibility and progress as you prove yourself and the business grows. BENEFITS • Company events, • Discounted or free food, • Employee discount, • Flexible schedule, • Store discount Benefits: • Company events, • Discounted or free food, • Employee discount, • Store discount Application question(s): • Do you have experience with reservations software (SevenRooms, OpenTable etc.)? Language: • English fluently (required) Work Location: In person

Are you ready to step into an exciting role where you can showcase your talents in hospitality management? We're thrilled to offer a fantastic opportunity for a passionate individual to become our next Reservations Manager at Knightsbridge Hotel, part of the renowned Firmdale Hotels group. As a Reservations Manager, you will be at the forefront of our hotel's operations, working closely with the Deputy and General Manager to ensure seamless daily functioning of our reservations department. Your primary focus will be on handling reservation inquiries, guaranteeing the utmost satisfaction for our guests. Responsibilities: • Take ownership of the daily operations of the reservations department, under the guidance of the Deputy and General Manager., • Manage all incoming reservation inquiries promptly and efficiently, ensuring guest needs are met with excellence., • Collaborate with the management team, demonstrating ambition and flexibility to adapt to diverse scenarios and challenges., • Utilise your in-depth knowledge of our hotel rooms and facilities to effectively manage rates and packages for clients and external agents., • Provide exceptional customer service, demonstrating strong communication skills and attention to detail., • Produce comprehensive weekly and monthly departmental reports for the General Manager, contributing valuable insights into performance and trends., • Foster and maintain strong relationships with colleagues and guests, delivering inspirational service at all times., • Oversee the financial aspects of the reservations department, including budgeting and forecasting, to ensure optimal performance., • Uphold Firmdale standards consistently, reflecting our commitment to excellence in every interaction., • Address and resolve guest complaints confidently and efficiently, striving for positive outcomes., • Lead by example, conducting Duty Manager shifts as required and motivating your team through training and solid leadership. What you Need: • Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor., • Proficiency in using the Opera system, with a strong working knowledge of all Front Office operations., • Excellent customer service skills, coupled with the ability to thrive under pressure in a fast-paced environment., • A keen understanding of current hospitality trends and competitor landscape., • Exceptional attention to detail, organisation, and problem-solving abilities., • Demonstrated capability in motivating and leading a team to success. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location. Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Best Boutique Hotels in London, The Times, 2026 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.