Restaurant Manager

Gestion

7 mars 2025286 vues

Expire dans 23 jours

Restaurant Manager (SOC: 1222)
Location: Pho Brunch, 63 Commercial Street, London, E1 6BD
Employment Type: Full-Time
Reports To: Owner / Director
Working Hours: 37.5 hours / week
Salary: £37,800 - £40,000 per annum

Company Overview:
We operate a group of three Vietnamese restaurants across London, delivering authentic, high-quality Vietnamese cuisine with a focus on customer experience, consistency, and a welcoming environment. We are seeking a skilled and motivated Restaurant Manager to oversee the daily operations of our flagship site—Pho Brunch—and contribute to the overall success of our brand.

Position Summary:
The Restaurant Manager will be responsible for ensuring smooth daily operations, leading and developing staff, maintaining compliance with all regulatory standards, and achieving financial and customer service targets. This role requires a proactive leader who can drive performance, uphold brand standards, and create a positive working environment.
Key Responsibilities:
Operational Management
  • Oversee daily operations to ensure efficiency, quality food service, and adherence to company standards.
  • Coordinate front-of-house and back-of-house activities to ensure seamless customer experience.
  • Monitor and maintain cleanliness and presentation of the restaurant at all times.


Team Leadership & Human Resources
  • Recruit, train, and onboard new staff to build a capable and cohesive team.
  • Develop training programs and continuous learning opportunities to maintain high performance.
  • Create and manage weekly staff schedules, ensuring optimal shift coverage.
  • Conduct regular staff evaluations, provide feedback, and support career development.


Inventory & Supplier Coordination
  • Monitor stock levels and control inventory to reduce waste and costs.
  • Liaise with suppliers to ensure timely deliveries and resolve supply chain issues.
  • Implement stock-taking procedures and maintain accurate records.


Customer Experience
  • Handle customer inquiries, concerns, and complaints professionally and promptly.
  • Promote a culture of excellent service to ensure customer satisfaction and repeat business.
  • Monitor customer feedback and online reviews to identify areas for improvement.


Compliance & Safety
  • Ensure full compliance with health, safety, food hygiene, and licensing regulations.
  • Conduct regular audits and risk assessments to maintain a safe working environment.
  • Ensure all staff are trained in food safety and emergency procedures.


Financial Management
  • Assist with budgeting, forecasting, and tracking financial performance.
  • Monitor sales performance, labour costs, and profitability.
  • Implement cost-control measures without compromising quality.


Marketing & Promotion
  • Support the development and execution of local marketing campaigns and events.
  • Engage with the community and customers to promote brand loyalty.
  • Work with senior management to develop promotional strategies that increase footfall and sales.


Key Requirements:
Proven experience as a Restaurant Manager or Assistant Manager in a fast-paced hospitality environment.
Strong leadership, people management, and communication skills.
Excellent knowledge of restaurant operations, food safety, and customer service standards.
Financial literacy with the ability to manage budgets, interpret sales data, and control costs.
Ability to work flexible hours, including weekends and holidays.

Desirable Qualities:
Passion for Vietnamese cuisine and hospitality.
Experience with multi-site operations or supporting across multiple locations.
Ability to stay calm under pressure and resolve conflicts efficiently.

Benefits:
28 days paid annual leave, inclusive of bank holidays.
Staff meals provided during shifts.
Staff discount across all our restaurant branches.
Opportunities for career development and progression within the company.
Supportive, team-focused working environment.
Regular training to develop management and hospitality skills.
Opportunity to work closely with senior leadership and have a direct impact on the success of the business.
  • Expérience
    Nécessaire
  • Type d'emploi
    Temps plein
  • Salaire
    38 700 £ – 40 000 £ annuel

pin icon63 Commercial Street, E1 6BD, London

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Gérant(e) de RestaurantLondon

Restaurant • 1-10 Employés

Recruteur chez nous depuis mars, 2025

Pho Brunch is a popular lunch spot for business professionals as well as Pho aficionados alike to stop and savour the flavour in their lunch break

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Lisa NguyenActif il y a 4 jours
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