Store Supervisor - Diana Souvenirs - London

Description We are seeking an experienced Store Manager with a proven background in the food and beverage industry, specifically in high-quality, customer-focused environments. This role is critical in maintaining the essence of Italian craftsmanship and hospitality while driving team performance, enhancing customer loyalty, and improving store outcomes. As a Senior Store Manager, you will collaborate closely with our General Manager to uphold our brand's commitment to excellence, identify areas for improvement, and implement strategies that deliver measurable results. This is an opportunity to lead a team in celebrating Italian culinary traditions and contributing to the growth of a premium brand in the F&B sector. Responsibilities • Oversee daily operations of our Italian gelato, coffee, and pastries to ensure exceptional service and achievement of sales goals., • Lead by example, fostering a strong work ethic and a culture of authentic Italian hospitality., • Recruit, train, and develop team members, instilling a deep understanding of product knowledge, preparation techniques, and customer service standards., • Monitor and manage inventory levels, including perishable ingredients, to minimize waste and ensure availability of fresh products., • Collaborate on in-store marketing efforts to highlight seasonal specialties and signature items, attracting and retaining loyal customers., • Ensure full compliance with health, safety, and food handling regulations., • Analyze store performance, identify growth opportunities, and execute improvement plans aligned with the brand’s ethos. Qualifications • Minimum 3+ years of managerial experience in the food and beverage industry, preferably in artisan gelato, pastry, or specialty coffee shops., • Proven ability to lead, inspire, and motivate teams in a fast-paced, customer-centric environment., • Expertise in team development, customer engagement, and sales strategies specific to premium F&B businesses., • Strong understanding of inventory management, including the challenges of handling fresh and perishable goods., • Excellent leadership and communication skills, with a passion for delivering authentic Italian hospitality., • Strategic thinker with the ability to identify operational inefficiencies and implement effective solutions. This leadership role demands dedication, vision, and a passion for Italian culinary traditions. Annual Budget: £34,000

About Us Driven by exploration and innovation, Shackleton is built on the values of polar titan Sir Ernest Shackleton and exists to inspire, prepare and equip individuals for the challenge. Informed by world-class polar expertise, the apparel range includes high-performance down jackets, heritage-inspired knitwear and expedition-grade parkas, engineered for extreme environments. Shackleton Challenges deliver unique expedition experiences in some of the world’s most spectacular and extreme locations. Meticulously planned, the Challenges aim to have a transformational impact, developing a participant's physical, mental and emotional capabilities and outlook on life. About the Role After four successful seasonal pop-ups in Central London, Shackleton’s first ever full time store opened in October 2023 in London’s West End. We are looking for experienced retail assistants with a passion for delivering exceptional customer service. The successful individuals need to be able to confidently communicate both the luxury and performance aspects of the brand as well as its unique heritage and back story, inspired by the life and achievements of Sir Ernest Shackleton. The successful candidates will play a pivotal role in ensuring the store’s success across the following parameters: • Creating and delivering an exceptional brand experience, • Delivering outstanding customer service, • Sharing expert knowledge in expedition apparel, • Sharing expert knowledge in the outdoors and extreme travel, • Display and merchandising, ensuring a truly wow experience, • Sales of Shackleton products and expedition experiences, • Maintaining the highest of store standards in terms of cleanliness and merchandising, • Supporting and participating in store events, • Continuously elevating the store experience by supporting leadership with projects and brand initiatives, • Responding to both written and telephone customer enquiries through the company customer service portal About You • Proven track record and passion for customer service ideally in the luxury or performance sectors, • Familiar / experienced with outdoor experiences, travel and adventure, • Familiar with technical apparel / materials / construction / performance, • Excellent verbal and written communication skills, • High personal standards, • Strong team player, • For the Challenge! Benefits • 25 days holiday with increases due to length of service, • Company sick pay and enhanced maternity and paternity pay, • Company pension contribution of 3%, • Team Discount, • Friends and Family Discount NO AGENCIES PLEASE Job Types: Full-time, Permanent Benefits: • Company pension, • Enhanced maternity leave, • Sick pay, • Store discount Education: • GCSE or equivalent (preferred) Experience: • Retail sales: 2 years (preferred), • customer service: 2 years (preferred) Work Location: In person

Weekend Sales & Brand Ambassador – Jamuni Location: Truman Brewery, London (Weekend Markets) Hours: Saturdays & Sundays (Flexible, approximately 10:00 am–6:00 pm) About Jamuni Jamuni is a premium handcrafted lifestyle brand offering beautiful cotton bags, pouches, accessories and home textiles. Our products are designed in the UK and handcrafted in India, celebrating craftsmanship, sustainability and timeless design. We’re looking for an enthusiastic and customer-focused individual who enjoys meeting people and can help turn conversations into sales while delivering an exceptional shopping experience. Your Responsibilities * Welcome and engage customers with a warm, friendly approach. * Confidently tell the Jamuni brand story and the craftsmanship behind our products. * Turn customer interest into sales through genuine conversations and thoughtful product recommendations. * Upsell complementary products to increase basket value. * Process card and cash payments. * Keep the stall beautifully merchandised throughout the day. * Encourage customers to follow us online and leave reviews via our QR code. * setting up and packing down the stall and keeping in storage We’re Looking For Someone Who * Has excellent communication and people skills. * Is confident approaching and engaging customers. * Enjoys selling and understands how to convert interest into purchases. * Is reliable, punctual and proactive. * Has a positive attitude and is willing to learn. * Previous retail or market experience is beneficial but not essential. What We Offer * rates - tbd depending on exp. * A friendly and supportive working environment. * Flexible weekend work. * Opportunity to grow with an exciting independent lifestyle brand. * Staff discount on Jamuni products. * Performance-based bonuses as the business grows. The Ideal Candidate We’re not looking for someone who simply stands behind the stall—we’re looking for someone who can create memorable customer interactions, confidently present our products, and help turn footfall into loyal customers and sales. If you enjoy meeting people, have a passion for artisan products and love delivering great customer experiences, we’d love to hear from you.

About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

Job Title: Fishmonger Shop ManagerLocation: Primrose Hill London NW1Job Type: Full-time (Typically 40–45 hours/week, Tuesday to Saturday Salary: £35,000/£41000 per year with sales bonus scheme About Us:We are a premium, community-focused fishmonger shop dedicated to sourcing and supplying the freshest, highest-quality seafood. We are looking for a passionate, commercially-driven, and experienced Store Manager to lead our team, oversee daily operations, and maintain the exceptional standards our customers expect.The Role:As our Shop Manager, you will be the heartbeat of the business, ensuring the front-of-house runs flawlessly while driving sales and maintaining a welcoming environment.Key Responsibilities:Team Leadership: Recruit, train, and manage staff, including setting rotas and monitoring performance.Operations & Profitability: Manage budgets, stock control, and daily reports (cashing up, margin calculations).Quality & Display: Ensure our fresh fish and delicatessen counters look immaculate, implementing flawless stock rotation and attractive displays.Knife Skills & Prep: Possess advanced fish preparation skills (gutting, scaling, filleting) to assist and oversee staff during peak hours.Customer Service: Foster an exceptional customer experience, educating buyers on seafood selection and preparation.Compliance: Enforce the highest standards of food hygiene, health, and safety.Requirements:Proven experience as a Fishmonger, Store Manager, or similar role in the seafood, butcher, or premium food retail sectors.Advanced knife skills and deep knowledge of various fish and seafood types.Strong commercial awareness with the ability to control wastage and maximize profit margins.Passion for providing excellent customer service.What We Offer:Competitive salary .mGenerous staff discount across retail and partner sites.Company pension scheme.Opportunities for ongoing training and career development.

Supervise the daily activities of shop staff to ensure efficient store operations. Organise staff responsibilities to support efficient sales operations and customer assistance. Assist customers with product enquiries, resolve complaints professionally and ensure a positive shopping experience. Monitor daily shop performance and support initiatives to maximise sales and achieve business targets. Work closely with management to implement operational improvements that enhance customer service and store performance. Monitor employee productivity and recommend operational improvements to achieve sales and service objectives. Report operational issues, staffing requirements and customer feedback to senior management.

Store Manager – Bread & TruffleAre you ready to step into a leadership role with an exciting, fast-growing Italian focaccia brand? At Bread & Truffle, we’re all about authentic flavors, high-quality ingredients, and an unbeatable team spirit! If you love great food, great people, and great opportunities, this is the role for you.Why You’ll Love This Role✅ Lead an amazing team that feels like family✅ Earn fantastic bonuses when your store smashes targets✅ Be part of a growing brand making waves in food retail✅ Take ownership of your store in a dynamic, fast-paced environment✅ Enjoy flexibility with up to 45 hours per weekWhat You’ll Be Doing🔥 Leading and motivating your team to deliver top-notch customer service🔥 Running smooth store operations from opening to closing🔥 Ensuring our focaccia and Italian treats are always fresh, tasty, and beautifully presented🔥 Driving sales and achieving exciting performance targets🔥 Managing stock levels, orders, and supplier relationships🔥 Training, coaching, and developing your team to reach their full potentialWhat We’re Looking For⭐ Proven leadership experience in food retail, hospitality, or restaurant management⭐ A passion for great food and a customer-first mindset⭐ Strong organizational skills and the ability to thrive under pressure⭐ Flexibility to work up to 45 hours per week, including weekends and evenings⭐ A love for Italian cuisine and creating memorable customer experiencesWhat’s In It For You?💰 Competitive salary + juicy performance bonuses🚀 Career growth opportunities as our brand expands🎉 A fun, supportive, and high-energy work environment🍕 The chance to work with authentic, high-quality Italian ingredientsIf you’re ready to take the next step in your career and run your own store with pride, apply today – we can’t wait to meet you! 🙌💥