



About Us
Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London.
We are looking for enthusiastic, customer-focused Retail team members to support the Concession Manager in delivering an outstanding customer experience while maintaining the highest standards of presentation, service and operational excellence.
Key Responsibilities
- Deliver exceptional customer service, creating a warm and memorable shopping experience.
- Share your knowledge of our handcrafted chocolates, helping customers choose products and gifts with confidence.
- Support the Line Manager with the day-to-day tasks
- Handle customer enquiries, feedback and any concerns professionally and efficiently.
- Ensure the area is beautifully presented at all times, maintaining high visual merchandising standards.
- Monitor stock levels, replenish displays and assist with stock deliveries and inventory counts.
- Operate the till and process transactions accurately using the POS system.
- Ensure company policies, food safety standards and Selfridges operating procedures are followed at all times.
- Assist with opening and closing procedures and maintain a clean, organised and welcoming concession.
Requirements
- Previous experience in premium retail, hospitality or food retail.
- Excellent communication and interpersonal skills.
- A genuine passion for premium food, gifting and delivering exceptional customer experiences.
- Positive, proactive and reliable, with excellent attention to detail.
- Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours.
- Eligibility to work in the UK.
What We Offer
- Competitive salary with opportunities for career progression.
- Generous staff discount on Chococo products.
- The opportunity to be part of our exciting launch within one of the UK's most prestigious department stores.
- Comprehensive training and ongoing development.
- A supportive, passionate team dedicated to delivering an exceptional customer experience.
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
- Experiencia
- No se requiere
- Idiomas
- Inglés – Avanzado
- Jornada
- Parcial
- Salario
- 10 £ – 14 £ por hora

Chocolate House • 51-250 empleados
En JOB TODAY desde octubre, 2025
Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.



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