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Team Member (Fast Food)

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hace 17 horas•526 vistas

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A fast food team member typically has a variety of responsibilities aimed at providing excellent customer service and maintaining efficient operations in a fast food restaurant. Below is a comprehensive job description for a fast food team member:
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Job Title: Fast Food Team Member
Reports To: Shift Supervisor / Store Manager
Job Summary:
A Fast Food Team Member plays a key role in ensuring customer satisfaction by preparing food, serving customers, and maintaining a clean and friendly environment. This role requires efficiency, attention to detail, and excellent customer service skills.
Key Responsibilities:

Customer Service:
  - Greet customers warmly and provide a welcoming atmosphere.
  - Take accurate food orders from customers and enter them into the POS system.
  - Handle customer inquiries and complaints in a professional manner.
Food Preparation:
  - Prepare and cook food items according to the restaurant’s recipes and standards.
  - Assemble sandwiches, burgers, and other menu items as ordered.
  - Ensure food items are properly stored, rotated, and maintained for freshness.
Cash Handling:
  - Operate the cash register and handle cash transactions accurately.
  - Process credit/debit card transactions and provide correct change.
  - Balance cash drawers at the end of shifts and report any discrepancies.
Cleaning and Maintenance:
  - Maintain cleanliness and organization of the dining area, kitchen, and restrooms.
  - Follow sanitation and safety procedures, including proper food handling and storage.
  - Perform routine cleaning tasks, including sweeping, mopping, and wiping down surfaces.
Team Collaboration:
  - Work closely with other team members to ensure efficient service and a positive work environment.
  - Assist in training new employees as needed.
  - Communicate effectively with managers and peers.
Inventory and Supplies:
  - Monitor inventory levels and notify management of low stock.
  - Assist in receiving and storing deliveries.
  - Restock items as needed throughout the shift.

Qualifications:

Previous experience in a fast food or customer service environment (preferred).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Excellent communication and interpersonal skills.
Basic math skills and ability to handle cash transactions accurately.
Availability to work flexible hours, including weekends and holidays.

Physical Requirements: