FREELANCE - AWS (Amazon Connect) Solution Architect - REMOTE
5 days ago
Bury
Location: Remote Contract: Freelance Start: ASAP The Role We are looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation. You will define the target architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities • Design end-to-end CCaaS architecture using Amazon Connect, • Define IVR and call routing logic aligned with Salesforce, • Produce the target state architecture (BYOT likely), • Ensure security, compliance, and performance optimisation, • Collaborate with DevOps on deployment and automation, • Guide and upskill internal teams Key Requirements • Strong hands-on Amazon Connect experience, • Experience with Lex, Lambda, S3, Kinesis, AWS CLI, • Proven Salesforce integration experience, • Experience with Contact Lens / speech analytics, • Strong stakeholder communication skills If this could be of interest, I’d be happy to share further details.