Jewellery Store Manager
30 days ago
Trader
Job description
We are seeking an experienced and skilled Jewellery Shop Manager to oversee the day-to-day operations of our Lesotho Jewellery shop. The successful candidate will be responsible for managing the shop's inventory, pre-orders, online sales team, and shop assistants, ensuring excellent customer service and driving sales growth. The Jewellery Shop Manager will report directly to the CEO of Lesotho Jewellery. Key Responsibilities: Day-to-Day Operations:
Manage the shop's daily operations, ensuring efficient and effective management of stock, sales, and customer service.
Oversee the shop's opening and closing procedures, ensuring all tasks are completed on time and to a high standard. Stock Management:
Manage the shop's inventory, including receiving, storing, and issuing stock.
Conduct regular stock takes to ensure accurate inventory levels and identify any discrepancies.
Implement effective stock rotation and inventory management systems to minimize waste and maximize sales. Pre-Orders:
Manage pre-orders for customers, ensuring timely delivery and excellent customer service.
Coordinate with suppliers to ensure timely delivery of pre-ordered items. Online Sales Team:
Manage the online sales team, ensuring they are equipped to provide excellent customer service and meet sales targets.
Conduct regular training sessions to improve team performance and customer service skills. Shop Assistants:
Manage the shop assistants, ensuring they are trained to provide excellent customer service and meet sales targets.
Conduct regular performance evaluations and provide feedback to improve team performance. Reporting:
Prepare and submit regular reports to the CEO, including sales reports, inventory reports, and customer feedback.
Analyze sales data and customer feedback to identify trends and areas for improvement. Customer Service:
Ensure excellent customer service, responding to customer inquiries and resolving any issues promptly and professionally.
Develop and implement customer loyalty programs to increase repeat business and customer retention. Marketing and Promotions:
Assist in the development and implementation of marketing and promotional strategies to drive sales and increase brand awareness.
Coordinate with the marketing team to ensure effective execution of marketing campaigns. Budgeting and Cost Control:
Manage the shop's budget, ensuring costs are controlled and expenses are minimized.
Identify areas for cost savings and implement cost-cutting measures where necessary.
