Bridgend
Apply now Job no: 564736 Work type: Full time Site: Bridgend Categories: Autocentre Management Location: Bridgend Salary: £35,000 per annum + bonus Business Area: Autocentres This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centre’s success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service. • Average uncapped bonus of £10,800 per year (potential to earn more), • 5 days a week, • Earn extra with our refer a friend scheme – T&C’s Apply, • 25% off most of our products in Halfords Retail stores and online, • Amazing discounts of up to 50% on your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • At least 25% colleague discount at Tredz, • Life assurance, • Uniform, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future, • Lead and manage a team of around 11 members, including skilled technicians and customer services advisors., • Optimise workforce scheduling to meet customer demand., • Analyse customer metrics and centre performance data to drive sales margin and profit targets., • Deliver coaching and training to colleagues in the moment., • Manage capability and performance, including development and technical training., • Maintain compliance with Health and Safety and quality standards., • Experience of exceeding customer metrics targets through effective management., • Experience delivering coaching/training to colleagues., • Management experience, including managing capability and performance., • Experience of developing colleagues through technical training., • A track record of success in delivering against sales targets., • Experience of meeting compliance standards across Health and Safety and quality., • Excellent communication skills, verbally and in writing., • Experience of labour force scheduling, with proven time management skills., • IT proficient, with experience of using Microsoft packages (Word, Excel, PowerPoint) and aptitude to learn in-house systems. #J-18808-Ljbffr