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At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. • Manage renewals from 90 days pre-expiry through to signature, • Lead renewal conversations with confidence and commercial clarity, • Execute save strategies for at-risk accounts, • Reduce churn through structured, proactive engagement, • Conduct regular outbound health-check and renewal calls, • Handle inbound support and cancellation calls professionally, • Identify upsell and expansion opportunities, • Build trusted relationships across customer accounts, • Take ownership of issues end-to-end — no open loops, • Collaborate with Product, QA, and Development teams via HubSpot and Jira, • Monitor customer health scores and KPIs, • Identify churn signals early, • Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve communication, reporting, and efficiency, • Retention Impact – You consistently achieve renewal and retention targets, • Outreach Discipline – You maintain strong proactive call cadence, • Save Performance – You successfully recover cancellation requests and rebuild trust, • Customer Confidence – Customers feel heard, supported, and valued, • Operational Excellence – Your processes are structured, organised, and measurable, • 3–5 years’ experience in Customer Success, Account Management, or SaaS retention roles, • Proven experience leading renewal and cancellation conversations, • Strong commercial instinct and confidence discussing contracts, pricing, and value, • High emotional intelligence and resilience under pressure, • Excellent time management in a fast-paced environment, • Fluency in English (additional European languages an advantage), • Experience with HubSpot, Jira, or similar CRM tools, • Practical use of AI tools to improve productivity and communication, • Self-starter mindset in a fully remote environment We value ownership, accountability, and clarity. We don’t avoid hard conversations. We solve them. We move quickly, stay organised, and support each other. If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going. • 100% Remote - Work from anywhere in the UK, • Competitive salary: £35,000–£45,000 GBP, • Performance-linked compensation tied to renewal KPIs, • Growth culture - Mentorship and internal mobility, • Access to cutting-edge AI tools, • Private healthcare contribution, • Pension contribution, • Generous annual leave plus bank holidays If this sounds like you, don’t just apply, show us why. Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations. At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.

About Portless At the intersection of technology and logistics, we're redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionizing direct-to-consumer fulfillment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimize operations and achieve 10x growth. Role Description As a Product Manager for Merchant Operations at Portless, you will own the end-to-end merchant experience from onboarding to ongoing operations management. Working hands-on with merchants, operations teams, and engineering, you'll design and optimize the tools and workflows that enable our customers to seamlessly manage orders, inventory, inbounds, and financing through our platform. This role requires a deep understanding of e-commerce operations and the ability to translate complex merchant needs into elegant product solutions. What You'll Do • Own Merchant Order Management: Design and optimize order routing algorithms, order processing workflows, and exception handling systems that maintain our 99.8% accuracy across millions of packages, • Drive Inventory Optimization: Build intelligent inventory management tools including demand forecasting, reorder point optimization, and multi-location inventory allocation across our China-based fulfillment network, • Streamline Inbound Operations: Create seamless inbound workflows from purchase order creation to inventory receipt, including quality control processes and inventory reconciliation, • Enhance Order Routing Intelligence: Develop smart routing algorithms that optimize fulfillment location selection based on inventory availability, shipping costs, and delivery speed requirements, • Build Purchase Order Management: Design comprehensive PO management tools covering supplier communication, production tracking, shipping coordination, and customs clearance workflows, • Innovate Financing Solutions: Partner with finance teams to create merchant financing products including inventory financing, cash flow optimization, and payment terms management, • Optimize Merchant Onboarding: Build self-service onboarding tools and workflows that enable merchants to quickly integrate their operations with our fulfillment platform, • Create Operational Dashboards: Develop merchant-facing analytics and reporting tools that provide visibility into inventory levels, order performance, and operational metrics What You'll Bring • E-commerce Operations Expertise: 3+ years of hands-on experience in e-commerce operations, inventory management, or merchant-facing product roles, • Order Management Experience: Deep understanding of order lifecycle management, routing algorithms, and exception handling in high-volume environments, • Inventory & Supply Chain Knowledge: Experience with inventory planning, demand forecasting, purchase order management, and inbound logistics workflows, • Merchant-Centric Mindset: Proven ability to understand complex merchant needs and translate them into intuitive product experiences, • Data-Driven Decision Making: Experience using operational data, merchant feedback, and performance metrics to drive product improvements, • Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment, • Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team Nice to Have • China Sourcing Experience: Familiarity with China-based manufacturing, supplier management, and cross-border purchase order workflows, • 3PL/Fulfillment Background: Previous experience working with third-party logistics providers or fulfillment operations, • Financial Product Experience: Background in developing financing solutions, payment products, or cash flow management tools, • ERP/Inventory Systems: Experience with inventory management systems, ERP platforms, or China-based systems like Mabang, • Marketplace Operations: Knowledge of Amazon, Walmart, TikTok Shop, and other marketplace operational requirements, • Supply Chain Finance: Understanding of trade finance, letters of credit, and international payment systems, • **Previous startup or high-growth company experience in e-commerce or logistics technology Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfillment solutions that help merchants scale globally while optimizing cash flow and growth.

Comet is building the development platform for teams who want to ship robust, reliable, and responsible AI applications. Opik, our open source LLM evaluation framework, has quickly become one of the most popular tools in the space. Our experiment management platform is used by data scientists at companies like Uber, Netflix, and Etsy. Tens of thousands of researchers, engineers, academics, and hobbyists use Comet every day to build the future of AI. Working at Comet will give you access to the most exciting work being done in all areas of machine learning. Some of the top researchers and companies working on self-driving cars, drug discovery, particle research, diffusion models, and LLMs use Comet every day. Your work has the potential to accelerate the development of some of the most impactful technology in the world, and you will be doing it alongside a team of passionate, caring individuals. If that sounds exciting, Comet is the right place for you. Comet is backed by more than $63 million in venture capital funding and powers some of the best machine-learning teams in the world, including Netflix, Uber, Etsy, and Mobileye. We are a remote-first company with offices in New York City (USA) and Tel Aviv (Israel). You are: We are looking for a product builder with strong execution instincts and a deep understanding of developers. You care about shipping fast, learning from real users, and improving the product continuously, not just writing specs. You think like a founder, are comfortable getting technical (including writing code when it helps you move faster), and thrive in open feedback loops with our community of builders. You partner tightly with engineering and design, contribute clarity and conviction to decision-making, and are energized by working on products that are deeply technical and meaningful to the future of AI. Responsibilities: • Own and ship high-impact features within the Opik product, end to end from definition to launch, • Bring clarity to ambiguous problems and make fast, pragmatic product decisions, • Engage directly with developers and early users to gather feedback and rapidly iterate, • Work closely with engineering and design to drive execution with urgency and clarity, • Monitor adoption and performance of shipped features and use learnings to improve quickly, • Share updates and priorities with the open-source community and internal stakeholders, • 3+ years of Product Management experience, delivering highly successful and innovative products that you're deeply proud of, • Must have design and UX sensibilities, • Must have proven experience building developer tools, • Experience shipping high-quality products from planning to launch to maintenance, • Ability to collaborate with engineers on technical architecture and product implementation, • Ability to communicate product value and opportunities across engineering, marketing, sales, individual users, and enterprise customers, • Proficiency using AI tools Bonus: • Experience training machine learning models or building MLOps / LLMOps tooling, • Experience as a growth PM in the developer tooling space What We Offer: • Competitive base salary - based on proven experience, skills and location., • Competitive benefits package., • Flexible working hours and remote/Hybrid work options., • Opportunities for professional growth and development., • A collaborative and innovative work environment., • The chance to work with cutting-edge technologies and projects., • This role will be located in Europe or Israel working with a global team (large presence in the US, Tel Aviv and Europe), some flexibility with work hours is required. Comet is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees without regard to race, religion, color, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition, physical or mental disability, genetic information/characteristics, and any other characteristic protected by State or Federal law.

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company. We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together. The Customer Success Manager (12-month fixed-term contract) role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth. Develop and execute account plans to ensure customer success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal. Find upsell, cross sell, and expansion opportunities and win additional business Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn. Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers. Conduct an average of 5-8 proactive meetings per week with your book of business Document and utilize Hubspot to track customer interactions. Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis. Implement strategies to reduce churn and enhance loyalty. Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction. Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. Showcased effectiveness in strategic account management. Adept analytical and problem-solving skills. Effective communication and presentation abilities. Experience advocating for customers at an executive level within the organization. Demonstrated ability to collaborate effectively with various departments for overall business success. Demonstrated success in driving customer growth through expansion initiatives. Working experience with SaaS products and the background check industry (preferred). Certifications in customer success or customer support (preferred). College or university degree or equivalent work experience. Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients. If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings. Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes. We think like owners and execute with urgency. We're customer-obsessed and always learning. We give real feedback and hold each other to high standards. 32 days of paid time off per year Company-paid benefits that start on day 1 Remote-friendly and supportive flexible remote arrangements Work-from-home allowance Professional development budget And a few more goodies! We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you. Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well! We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within Certn. This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth. Connect with us and learn more:

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Location: We prioritise candidates who are based in Dubai then consider those working remotely in one of our European Hub Locations (UK, Spain or Germany). 1inch is seeking a Head of DevOps to spearhead our infrastructure and platform engineering department. This is a pivotal leadership position where you will transform traditional infrastructure support into a world-class platform engineering function. You will lead a dedicated team of engineers to build resilient, multi-cloud environments that empower our developers to deploy and manage services independently. By balancing strategic vision with technical rigour, you will ensure our global decentralised systems remain secure, scalable, and exceptionally reliable. • Strategic Leadership: Define and execute a DevOps strategy that aligns infrastructure growth with 1inch’s business objectives., • Team Development: Lead, mentor, and scale a high-performing engineering team while fostering a culture of automation and accountability., • Infrastructure as Code: Oversee multi-cloud Kubernetes clusters and ensure all environmental changes are managed via automated IaC and GitOps., • Developer Enablement: Standardise deployment processes and build self-service tools for secrets management and infrastructure provisioning., • Service Reliability: Define and implement SLIs, SLOs, and SLAs to ensure the stability and performance of critical services., • Observability & Incident Management: Oversee the full monitoring stack and establish formal incident response and post-mortem processes., • Security & Compliance: Enforce "security by design" and maintain strict adherence to ISO 27001 and SOC 2 regulatory frameworks., • Cost & Efficiency: Lead infrastructure consolidation initiatives and monitor cloud expenditure to identify strategic cost-saving opportunities., • Leadership Experience: 8+ years in DevOps/Infrastructure with 3+ years in a management role., • Proven Track Record: Experience scaling DevOps teams in fast-paced, high-growth tech environments., • Kubernetes Expertise: Deep knowledge of cluster management, networking, and security., • Automation Mastery: Extensive experience with Terraform (IaC) and GitOps practices., • Cloud Architecture: Proficiency in managing multi-cloud environments (AWS, Hetzner, GCP)., • Technical Depth: Strong understanding of service mesh and microservices architecture., • Observability: Solid experience with observability tools for metrics, logging, and tracing., • Security Mindset: Practical experience implementing security best practices within CI/CD., • Communication: Ability to articulate complex technical concepts to non-technical stakeholders., • Strategic Mindset: Balanced approach between long-term strategy and hands-on problem-solving., • Platform Engineering: Building developer-centric tools to increase engineering velocity., • Cloud Governance: Managing multi-provider cloud footprints and resource optimisation., • Incident Response: Leading high-pressure incident resolution and system recovery., • Mentorship: Coaching senior engineers and developing future technical leaders., • Process Design: Crafting standardised, scalable engineering workflows., • Web3 Infrastructure: Specific experience in blockchain or decentralised finance (DeFi)., • Event-Driven Systems: Knowledge of message brokers such as Kafka or NATS., • Chaos Engineering: Experience with resilience testing and fault-injection practices., • Edge Computing: Familiarity with CDN optimisation and edge-based service delivery., • Ecosystem Knowledge: Strong understanding of 1inch protocols and the Web3 landscape., • Join a young, creative team in a fast-paced and supportive environment, • We’re open to new ideas — if you’ve got a vision, pitch it and make it happen, • Enjoy competitive pay that matches your skills and experience, • Be part of a company that’s shaping the future of DeFi, • Take time when you need it — we offer unlimited vacation days, • Get fully compensated for your work gear — we’ll set you up for successWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Epsom, United Kingdom Ventaco is looking for an experienced Air Conditioning Engineer to join our growing team – carrying out high-quality domestic and commercial air conditioning installations across our Surrey and South London. This is a hands‑on installation role for an experienced engineer who is confident working independently and as part of a team, from initial installation through to commissioning and handover. Projects range from individual domestic split systems through to larger commercial installations, including multi‑split and VRV/VRF systems. We take pride in delivering neat, professional installations and providing a high standard of service to every customer. The role will include: • Installation of split, multi‑split and VRV/VRF air conditioning systems., • Domestic and commercial air conditioning installations., • Commissioning, testing and setting up newly installed systems., • Installation of pipework, condensate drainage, cabling and associated equipment., • Working from site plans and installation requirements., • Liaising professionally with customers, site contacts and other trades., • Diagnosing and resolving installation issues where required., • Completing installations to a high standard of workmanship., • Following company procedures and current health and safety requirements., • Supporting other engineers and members of the installation team where required., • Ductwork installation where relevant to the project., • Carrying out minor builders’ work required as part of an installation, such as chasing walls, drilling penetrations and making good where appropriate. We're looking for someone who takes genuine pride in their work, can represent Ventaco professionally on site and wants to be part of a growing HVAC business. We’re growing quickly and already have a strong pipeline of high‑quality domestic and commercial work. You won’t be joining a business that needs to create work to keep its engineers busy – we already have more opportunities than we can currently service. We’re looking for an experienced engineer who can help us deliver that work to the high standard our customers expect. • Previous experience working as an Air Conditioning Engineer., • Strong practical experience of air conditioning installation., • Experience with both domestic and commercial installations., • Experience installing and commissioning split and multi‑split systems., • Experience working with VRV/VRF systems., • Good understanding of air conditioning installation practices, pipework and condensate systems., • Good fault‑finding and problem‑solving ability., • Strong awareness of health and safety requirements., • CSCS card or appropriate site health and safety accreditation., • Ability to work independently and manage work effectively on site., • Good communication skills and a professional approach when dealing with customers., • Experience installing ducted air conditioning systems and associated ductwork., • Experience across a range of major air conditioning manufacturers., • Additional HVAC, electrical or refrigeration qualifications., • Experience supervising or supporting less experienced engineers., • Experience carrying out minor builders’ work associated with installations, including chasing walls and making good. Above all, we're looking for an experienced, dependable engineer who produces tidy, high‑quality work and takes pride in doing the job properly. Ventaco is a growing independent HVAC business with a strong and expanding pipeline of domestic and commercial work. Joining us offers the opportunity to become an important part of the team as the business continues to develop. • Competitive salary based on experience., • Company van and fuel card., • Tools and specialist equipment provided., • Overtime opportunities., • Company pension., • Holiday entitlement., • Varied domestic and commercial installation work., • Opportunity to work with a wide range of leading air conditioning systems., • Ongoing training and professional development., • Opportunities to develop your role as Ventaco continues to grow., • A supportive, professional team with a strong focus on quality workmanship. #J-18808-Ljbffr

2026-10-02T00:00:00 Teddington Gloucestershire GB GL20 8 Any 2026-10-30T17:10:14.813 Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale. Some product builders follow the rules. Ours rewrite them. Within ISG, innovation isn't just about creating new technology—it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters. We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo—we look for builders who question it, improve it, and occasionally rewrite it. If you're energized by solving complex systems chalnterprise technology. From applied research to advanced engineering, the Engineering Technologist team has the expertise to shape ground-breaking products, material, and processes. It's a fascinating field of work. We're involved in assessing the competition, developing technology and product strategies and generating intellectual property. We lead technology investigations, analyze industry capabilities and recommend potential acquisitions or vendor partner opportunities. #J-18808-Ljbffr

We sort road and highway builders llc jobs with better pay, shorter commutes and sooner starts in mind.

We’re the UK’s largest builders’ merchant! With over 500 branches nationwide, we supply everything from timber and bricks to kitchens, tools, and equipment.