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Description \nClean Water Operative Competitive Rates dependent on Experience PAYE Permanent Roles As a non-core Team, you will be working on the United Utilities non-core contract. Working to meet the needs of the client in the most cost-effective manner, whilst working with your team. You will provide technical expertise, experience, and work within a team to deliver a first-class service to our customers. You will be competent in working on Water Networks. You will be able to engineer solutions on site and focus skills on completing work right first time. You will need experience of Mains laying, PMV installations, Butt fusion/Electro fusion. Digger ticket for 10T and above, dumper driver qualifications. Experience of deep excavation would be advantageous. \nYou will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities \n • You will have good knowledge of site safety and site set ups with the public and team members welfare being essential\n, • You will have knowledge and experience of Mains Laying i.e. slip lining, pipe bursting and installing PMV's\n, • You will maintain a customer focus \n, • You will have good timekeeping and good housekeeping with tools and equipment\n, • You will use NWP Modular plus system (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback\n, • You will liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude\n Experience and Qualifications \n • Relevant qualifications in relation to the work being carried out i.e., NRWSA\n, • Firm understanding of “right first time”\n, • Excellent communication skills \n, • Full UK driving licence\n, • Shea Water\n, • EUSR Blue Card\n, • Avoidance of underground utilities\n, • Temporary Works Supervisor\n, • SSSTS\n, • Butt Fusion Welding\n, • CAT and Genny training\n, • First Aid\n, • HSG 47 and Safe Dig Training and Competence\n Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. \nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. \nWe are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. \nWe understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. \n About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. \nWe value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. \nWe are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

We are seeking a talented and driven.This is a remote role, requiring regular travel across the UK.In this role, you will take a leading position in delivering a UK-wide.This is a high-impact opportunity for a qualified and experienced individual to manage complex CAT A and B fit-outs, delivering hi

You’ll take ownership of managing our Direct Sales team - our Brand Ambassadors attend events, pop ups, and cat shows across the UK to strike up conversations with cat parents, and share our mission to change cats lives for the better. As our Sales Manager, you’ll be in charge of growing our tea

Did you know that some cat food contains as little as 4% meat? Cats are carnivores – they need meat to thrive – but cat food companies use powdered animal derivatives because it’s cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It’s all about shelf life and profit; not what cats really need. We do things differently at KatKin. We’re changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists, to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin’s vision is to build a set of products and services for Cat Parents to manage their cat’s health. Everything from litter and treats, to digital health management for your cat. Today, KatKin is a UK D2C business that recently expanded into Retail and is planning to launch international markets, likely the US, from 2025 onwards. Millions of cat parents engage with KatKin every month, and as a Full-Stack Engineer at KatKin, you’ll work alongside our Engineering team in bringing our hardcore cat parent’s digital journey to life. You will work closely with our Director of Engineering, Product, Design, Data, and the rest of the Engineering team to help meet the day-to-day and long-term ambitions of KatKin and its customers. You will own and create the components and technology necessary to provide a best-in-class experience for cat parents whenever they visit our website or use our subscription service. We are a close-knit, focused team who are committed to consistently delivering high quality technology, on time, as part of a tech-driven mindset that lets us focus on building the right solutions for scaling our business into the future. Our current tech stack makes heavy use of TypeScript, particularly NextJS on the frontend, NestJS microservices on the backend with Prisma, and various other technologies and tools like Postgresql and RabbitMQ. This role will work from our London office in Farringdon 3 days a week. Delivering functionality across the entire stack, in line with our software requirements Evaluating and implementing new technologies to scale and streamline our software pipelines Working closely with our product team & stakeholders to build scalable, fit-for-purpose solutions for serving our customers Shared responsibility for the maintenance and quality of codebases and infrastructure Good familiarity with RESTful web services. Excellent understanding of TypeScript, React and Node. Mission-driven, high energy and a natural sense of curiosity and urgency for results. A genuine passion for technology and KatKin’s mission. Experience working in a fast paced environment, taking ownership of features end to end, and balancing between velocity and technical quality. Experience within eCommerce and/or payments Good understanding of OOP and/or functional paradigms. Good understanding of NextJS or other similar server-focused frontend metaframework. Bonus points for having used React’s server components API. Familiarity with CI/CD pipelines and tools, particularly Github Actions Experience using or deploying into AWS and/or Kubernetes, using IaC tools such as Terraform or CDK Experience working with monorepos and tooling such as NX/Lerna/Bazel. Experience with Cypress/Playwright/any test automation tools and processes Familiarity or interest with observability and metrics tooling. You have a cat, or two or three! Competitive salary in the range of £55,000 - £75,000 Career-defining opportunity in being instrumental to scaling our brand, fast No egos and a small close-knit team 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4 week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH every week 12-weeks paternity / maternity leave Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office

Millions of cat parents engage with KatKin every month, and as a Full-Stack Engineer at KatKin, you’ll work alongside our Engineering team in bringing our hardcore cat parent’s digital journey to life. You will work closely with our Director of Engineering, Product, Design, Data, and the rest of

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?