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Basic Salary : £32k to £39k The Shop Supervisor will be responsible for managing the convenience store operations. This role includes supervising staff, ensuring high customer service standards, maintaining inventory, and ensuring the store runs smoothly and efficiently. The Shop Supervisor will report directly to the Owner and collaborate closely in running the shop. Key Responsibilities: · Store Operations: o Oversee the daily operations of the convenience store, ensuring a clean, organized, and well-stocked environment. o Monitor and manage inventory levels, placing orders with suppliers as needed. o Implement and manage in-store promotions and customer loyalty programs. o Ensure compliance with company policies, procedures, and operational standards. · Staff Supervision: o Lead and supervise Customer Service Assistants, providing training and ongoing support. o Create and manage staff schedules to ensure optimal coverage. o Conduct performance evaluations and provide feedback to support staff development. o Foster a positive and team-oriented work environment. · Customer Service: o Ensure exceptional customer service is delivered consistently by all staff members. o Address and resolve customer inquiries and complaints in a professional manner. o Train staff on customer service best practices and company standards. · Financial Duties: o Handle cash transactions, reconcile cash registers, and prepare daily financial reports. o Assist with managing the store’s budget and controlling expenses. o Monitor sales performance and contribute to achieving sales targets. · Health and Safety: o Ensure compliance with health and safety regulations and company policies. o Conduct regular health and safety checks and address any issues promptly. o Train staff on health and safety procedures and emergency protocols. Qualifications and Skills: · Experience in a supervisory role within a retail or convenience store environment. · Strong leadership and team management skills. · Excellent customer service and communication skills. · Good organisational and multitasking abilities. · Basic proficiency in retail management software and Microsoft Office Suite. · Strong problem-solving skills and attention to detail. · Knowledge of health and safety regulations in a retail setting.

We are seeking a dedicated and skilled Garage Manager to oversee operations within our team. The ideal candidate will have the ability to lead and motivate staff while ensuring high standards of customer service. You will oversee the day-to-day operations of a busy workshop, ensuring efficient service, repairs, and maintenance, while also focusing on customer satisfaction and team leadership. Duties: Supervise daily operations and manage team performance to ensure efficiency and productivity. Provide exceptional customer service by addressing client inquiries and resolving any issues that may arise. Train new staff on operational procedures, safety protocols, and equipment handling. Maintain a clean and safe working environment, adhering to health and safety regulations. Giving quotes and timescales for jobs. Organising bookings and shift patterns. Checking the work done by staff is of a high quality. Discussing work with customers and giving advice. Managing budgets. Checking stock and ordering parts and equipment. Recruiting and training new staff and apprentices. Skills: Mechanical knowledge with the ability to troubleshoot issues effectively. Excellent customer service skills with a focus on client satisfaction. Strong organisational skills with attention to detail in all aspects of work. This role is ideal for individuals who thrive in a dynamic environment and are eager to contribute their expertise while leading a dedicated team towards success.