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Assistant Branch Manager Location: Hounslow Hours: Monday - Friday: 7:30am - 4:30pm | Saturday: 8:30am - 12:30pm Salary: £30,000-£32,000 About the Role Our client is looking for a motivated and hands-on Assistant Branch Manager to support the day-to-day running of a busy trade branch. This is an excellent opportunity for someone with experience in the trade, building products, or retail sector who is ready to take the next step into a leadership role. Working closely with the Branch Manager, you'll play a key role in delivering outstanding customer service, supporting and developing the team, and ensuring the branch operates efficiently and profitably. This is a varied role combining customer service, sales support, warehouse operations, and people management. Key Responsibilities Support the Branch Manager with the day-to-day running of the branch. Lead, motivate, and develop the branch team to deliver excellent customer service and achieve business objectives. Deliver exceptional customer service both face-to-face, over the telephone, and via email. Provide product advice, quotations, and sales support to customers. Build and maintain strong relationships with new and existing trade customers. Assist with business development and the opening of new trade accounts. Ensure customer orders are processed accurately and efficiently. Oversee warehouse operations, ensuring orders are picked, packed, and dispatched correctly. Monitor stock levels, carry out stock checks, and maintain accurate inventory records. Assist with goods in, deliveries, and general warehouse duties when required. Support the implementation of company procedures, health and safety standards, and operational best practices. Deputise for the Branch Manager during periods of absence. About You We're looking for someone who can lead by example and thrives in a fast-paced trade environment. You will have: Previous experience within a builders' merchant, trade counter, UPVC, fenestration, construction supplies, or retail environment. Previous supervisory, team leader, or management experience. Excellent customer service and communication skills. Strong organisational skills with great attention to detail. A proactive, hands-on approach and the ability to motivate others. Good commercial awareness and a focus on achieving results. The ability to prioritise workloads and perform well under pressure. A reliable, flexible, and professional attitude. A full UK driving licence would be advantageous.INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

About Cafe Linea Cafe Linea is a neighbourhood restaurant, bar and bakery at home in an iconic 19th-century arcade on Duke of York Square. Inspired by European arcade cafes and bistros, we serve relaxed, produce-led menus from breakfast through to dinner and all those moments in between. Alongside a la carte dining, we offer pastries and patisserie from our on-site bakery, seasonal bouquets from our flower counter, and aperitifs on the terrace. Linea is a place for morning coffee, long lunches, late-afternoon glasses of wine, and candle-lit dinners. The Role Were looking for an Assistant Manager to join our small leadership team and help guide the everyday rhythm of Cafe Linea. Youll work closely with our General Manager to support our front-of-house team, uphold thoughtful standards, and create an atmosphere that feels warm, calm and considered. This is an opportunity for someone who enjoys being on the floor, cares deeply about hospitality, and wants to grow with a young, independent restaurant. Key Responsibilities Help set the tone for genuine, attentive service throughout the day. Support the GM in overseeing operations across the restaurant, bakery and bar. Train and develop a confident, engaged team. Keep standards of presentation, organisation and compliance consistently high. Build relationships with regulars and the local community. Contribute ideas that improve flow, service and guest experience. About You Experience as an Assistant Manager or Senior Supervisor in a quality-led cafe, restaurant or bakery. A calm communicator who leads with empathy and clarity. Someone who values good food, thoughtful details and well-paced service. Organised, hands-on and comfortable guiding a team in busy moments. Excited by the idea of shaping something new and growing as the business evolves. Why Join Us At Cafe Linea, youll join a small team who care about doing things properly from the way we bake our pastries to the way we welcome our guests. Youll work closely with an experienced GM and founders who value collaboration, creativity and long-term thinking. Expect a supportive environment, opportunities to grow, and staff discounts across our food, pastries and patisserie. TPBN1_UKCT

About Our Client: Our client, one of the UK's foremost independent timber and building supplies merchants with a strong presence in the South East, is seeking an Assistant Manager to join their dynamic team. This exciting opportunity arises due to an internal promotion within their top-performing branch. Position Overview: As an Assistant Manager, you will play a pivotal role in supporting the daily operations of the branch when the Branch Manager is absent. Your responsibilities encompass managing staff, handling administrative tasks, and delivering exceptional service to trade and retail customers, with a primary focus on converting customer inquiries into sales. Principal Duties and Responsibilities: Leadership: Motivate and lead internal staff to achieve excellence. Branch Management: Step in for the Branch Manager when needed, ensuring the seamless operation of the branch. Customer Engagement: Respond to incoming calls and provide face-to-face support at the trade counter. Sales Success: Turn initial customer inquiries into sales, generate and send quotes, and expertly manage the customer relationship management (CRM) system, proactively pursuing warm leads and opportunities. Technical Expertise: Offer technical advice, support, and outstanding after-sales service to customers. Customer Growth: Identify opportunities to boost annual spending from existing customers, nurturing strong and lasting trade relationships. Administrative Efficiency: Manage daily administrative tasks, including staff rotas. Candidate Requirements: Our client thrives in a dynamic, entrepreneurial environment and is looking for individuals who possess both the skills and the ambition to grow with their business. The ideal candidate should: Have prior experience in a builders merchants environment and a deep understanding of trade and retail customer needs. Exhibit strong operational and sales skills, with a determination to succeed and a self-driven approach. Possess excellent product knowledge, warm management style, and the ability to forge lasting customer relationships. Demonstrate IT proficiency, with the capacity to swiftly adapt to new systems and enter data accurately. Benefits: Competitive Salary: Our client offers a competitive annual salary of £48,000 , rewarding your valuable contributions. Usual Benefits: In addition to the salary, you will receive typical benefits such as a Profit Share Bonus, Private Healthcare, Company Pension, 27 Days Holiday plus 8 Days Bank Holiday, ensuring your well-being and work-life balance. Apply Now: If you're excited about this opportunity to work with our esteemed client and play a crucial role in the success and growth of their top-performing branch, we invite you to apply immediately. We look forward to meeting you and witnessing your potential to make a difference. Join our client in building a brighter future together! TPBN1_UKTJ