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Customer support engineer jobs in United Kingdom

Are you a business? Hire customer support engineer candidates in United Kingdom

  • Security Systems Engineer
    Security Systems Engineer
    5 days ago
    £30000–£48000 yearly
    Full-time
    London

    We are looking for a Security ==Engineer== to join our highly valued team on a Full-Time, Permanent basis. Security ==Engineer== (CCTV, Access Control & ==Intruder== ==Alarms==) Role and Responsibilities: • Installation, Service, Repair, Fault-finding & Maintenance of IP CCTV, Access Control & ==Intruder== ==Alarm== Systems, • Field based role, covering a number of sites, • Working on a range of brands of manufacturer, • Take responsibility for the overall quality of the work delivered, • Carry out effective communication with customers at all times, • Ensure tasks are completed efficiently, • Providing support to team members where required Please contact me for more information

    Immediate start!
    No experience
    Easy apply
  • Digital Performance & CRM Manager
    Digital Performance & CRM Manager
    6 days ago
    Full-time
    London

    Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

    Easy apply
  • Cluster Maintenance Manager
    Cluster Maintenance Manager
    6 days ago
    £71750 yearly
    Full-time
    Temple, London

    Job Ref: 13423 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

    Easy apply
  • Business Development Executive
    Business Development Executive
    10 days ago
    Full-time
    London

    About OhMyFood Join OhMyFood as we launch London’s first home‑cooked food marketplace. This role begins with a 45‑day remote training period, designed to help you learn our systems and outreach processes. On your 30th day, we’ll conduct a formal review and discuss conversion into future full‑time opportunities based on performance, business needs, and role availability. You’ll help us grow area‑by‑area by reaching home chefs, building community partnerships, and supporting early customer acquisition. Ideal for someone confident, people‑friendly, organised, and excited to help build a food‑tech startup from the ground up. What You’ll Do • Reach out to home chefs, food creators, community leaders, and local partners., • Explain the OhMyFood opportunity and support chef onboarding., • Build relationships with student groups, residential communities, South Asian networks, and local organisations., • Support customer acquisition through online/offline outreach., • Research high‑potential London areas for Phase 1 launch., • Manage outreach trackers, leads, follow‑ups, and partnerships., • Work with marketing on referral campaigns and community engagement., • Collect feedback from chefs and communities to improve launch strategy., • Represent OhMyFood professionally in all conversations. What We’re Looking For • Experience in BD, sales, partnerships, community growth, marketing, operations, hospitality, or startups., • Strong communication and people skills., • Comfortable reaching out via LinkedIn, WhatsApp, email, calls, and communities., • Organised, proactive, and able to take ownership., • Interest in food, community, startups, or marketplaces., • Knowledge of London communities is a plus. Why Join Us • Build the growth engine of a real marketplace business., • Work directly with the founder + core teams., • Hands‑on experience in BD, partnerships, community growth, and launch strategy., • 30‑Day HR Review → discuss continuation, extended responsibilities, or conversion., • Conversion Pathway → potential full‑time roles as we scale., • Certificate of Completion + Letter of Recommendation for exceptional performance., • Be part of a brand built on food, community, and everyday comfort.

    Immediate start!
    Easy apply
  • Self-Employed Sales Executive – Steel Buildings
    Self-Employed Sales Executive – Steel Buildings
    22 days ago
    Full-time
    London

    Self-Employed Sales Executive – Steel Buildings About South West Steel Buildings South West Steel Buildings Ltd is a growing supplier of British-manufactured steel buildings, providing solutions for the agricultural, commercial and industrial sectors. We supply buildings ranging from agricultural storage buildings and workshops through to industrial units and larger commercial projects. As we continue to grow, we are looking for a motivated and commercially minded Self-Employed Sales Executive to generate new business and develop their own customer base. This is a self-employed, commission-only opportunity with no basic salary. Commission is uncapped and directly linked to sales generated. The Opportunity This role would suit an experienced salesperson who wants the freedom of self-employment combined with the earning potential of selling high-value products. You will be responsible for identifying and developing your own sales opportunities, with potential customers including: • Farmers and agricultural businesses, • Agricultural contractors, • Property developers, • Builders and construction companies, • Commercial property owners, • Industrial businesses, • Landowners and investors Projects can range from smaller workshops and storage buildings through to substantial agricultural and industrial developments. You don't necessarily need previous steel-building experience. Experience within agriculture, construction, building materials, machinery, property or high-value B2B sales would be particularly beneficial. Product and technical support will be provided by South West Steel Buildings. Commission 5% commission on qualifying net sales generated by you, excluding VAT. There is no commission ceiling. For illustration: £25,000 project = £1,250 commission £50,000 project = £2,500 commission £100,000 project = £5,000 commission These examples illustrate the commission calculation only and are not guaranteed earnings. Full commission terms, including when commission becomes payable, will be provided as part of the Sales Agent Agreement. What You'll Be Doing Your primary responsibility will be generating new business for South West Steel Buildings. This may include: • Prospecting and identifying potential customers, • Telephone-based business development, • Developing relationships with farmers, builders and developers, • Networking within the agricultural and construction industries, • Following up prospective projects, • Discussing initial building requirements with customers, • Maintaining relationships with prospective customers, • Developing repeat and referral business, • Working alongside SWSB to progress opportunities from initial enquiry through to order You will not be expected to carry out structural design or engineering calculations. Our team and manufacturing partners will provide support with building design, specifications, drawings and quotations where required, allowing you to concentrate on developing relationships and winning business. Who We're Looking For We're particularly interested in people who are confident speaking to business owners and decision-makers. You may already have experience selling: • Agricultural machinery or equipment, • Building materials, • Roofing or cladding, • Steel or structural products, • Commercial construction products, • Industrial products, • Property or construction services However, attitude and sales ability are more important than having worked specifically within the steel-building industry. You'll need to be: • Confident generating your own opportunities, • Comfortable with telephone prospecting and cold calling, • Able to build long-term customer relationships, • Self-motivated and organised, • Commercially minded, • Comfortable working independently, • Professional when representing South West Steel Buildings Why Work With SWSB? This isn't about selling hundreds of low-value products every month. Steel buildings are high-value purchases, meaning individual successful projects can generate substantial commission. You'll have access to: • British-manufactured steel building systems, • Competitive pricing, • Fast quotation capabilities, • Technical and design support, • Agricultural, commercial and industrial markets, • Supply-only and supply-and-erect solutions, • High-value project opportunities, • Uncapped 5% commission Most importantly, we're looking for someone who wants to build a territory and customer base over the long term, rather than simply work through a list of leads. Important – Self-Employed Position This is a self-employed, commission-only sales opportunity. There is no basic salary or guaranteed level of earnings. The successful applicant will operate on a self-employed basis and will be responsible for their own tax, National Insurance and other obligations associated with self-employment. Commission and lead ownership arrangements will be clearly defined within a written Sales Agent Agreement before commencing. If you're an experienced salesperson who enjoys developing your own business, building relationships and earning directly from the results you produce, we'd like to hear from you.

    Immediate start!
    No experience
    Easy apply
  • Luxury Sales Assistant
    Luxury Sales Assistant
    2 months ago
    £13.5 hourly
    Full-time
    London

    About Us Driven by exploration and innovation, Shackleton is built on the values of polar titan Sir Ernest Shackleton and exists to inspire, prepare and equip individuals for the challenge. Informed by world-class polar expertise, the apparel range includes high-performance down jackets, heritage-inspired knitwear and expedition-grade parkas, engineered for extreme environments. Shackleton Challenges deliver unique expedition experiences in some of the world’s most spectacular and extreme locations. Meticulously planned, the Challenges aim to have a transformational impact, developing a participant's physical, mental and emotional capabilities and outlook on life. About the Role After four successful seasonal pop-ups in Central London, Shackleton’s first ever full time store opened in October 2023 in London’s West End. We are looking for experienced retail assistants with a passion for delivering exceptional customer service. The successful individuals need to be able to confidently communicate both the luxury and performance aspects of the brand as well as its unique heritage and back story, inspired by the life and achievements of Sir Ernest Shackleton. The successful candidates will play a pivotal role in ensuring the store’s success across the following parameters: • Creating and delivering an exceptional brand experience, • Delivering outstanding customer service, • Sharing expert knowledge in expedition apparel, • Sharing expert knowledge in the outdoors and extreme travel, • Display and merchandising, ensuring a truly wow experience, • Sales of Shackleton products and expedition experiences, • Maintaining the highest of store standards in terms of cleanliness and merchandising, • Supporting and participating in store events, • Continuously elevating the store experience by supporting leadership with projects and brand initiatives, • Responding to both written and telephone customer enquiries through the company customer service portal About You • Proven track record and passion for customer service ideally in the luxury or performance sectors, • Familiar / experienced with outdoor experiences, travel and adventure, • Familiar with technical apparel / materials / construction / performance, • Excellent verbal and written communication skills, • High personal standards, • Strong team player, • For the Challenge! Benefits • 25 days holiday with increases due to length of service, • Company sick pay and enhanced maternity and paternity pay, • Company pension contribution of 3%, • Team Discount, • Friends and Family Discount NO AGENCIES PLEASE Job Types: Full-time, Permanent Benefits: • Company pension, • Enhanced maternity leave, • Sick pay, • Store discount Education: • GCSE or equivalent (preferred) Experience: • Retail sales: 2 years (preferred), • customer service: 2 years (preferred) Work Location: In person

    Immediate start!
    Easy apply
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