44 Best customer support engineer Jobs in Nottingham (July 2025)

Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week (Monday to Friday, 9:00 AM – 5:30 PM) Company Description: UBeauty is a premium beauty clinic dedicated to providing advanced aesthetic treatments and exceptional customer experiences. With a commitment to professionalism, innovation, and results, UBeauty integrates cutting-edge technology with personalized skincare solutions to help clients look and feel their best. Currently operating one flagship clinic, we are preparing to expand into a network of locations and are building the digital systems that will support this exciting growth. Job Description: We are looking for a hands-on and forward-thinking IT Planner to help design and build the digital foundation for our future chain of beauty clinics. We are preparing for expansion and require a dedicated professional to plan, implement, and manage IT systems that will scale with our growth — including client booking, inventory management, operational reporting, and supplier integrations. This is a strategic and executional role for someone who enjoys building systems from the ground up while supporting day-to-day IT needs. Key Responsibilities: IT Planning & Infrastructure Setup - Develop a roadmap for scalable IT systems to support future multi-location operations. - Identify, recommend, and implement technology solutions suitable for appointment booking, clinic operations, inventory tracking, and supplier coordination. - Set up and maintain core IT infrastructure (hardware, software, and network) to meet current and future business needs. Business Requirements & System Implementation - Collaborate with the founders and management to understand operational workflows and define system requirements. - Evaluate off-the-shelf platforms or plan custom system development to support business goals. - Oversee system testing, deployment, and ongoing optimization. User Training & Support - Prepare documentation and user guides to ensure smooth system adoption. - Train internal staff on new tools and provide ongoing support and troubleshooting. Website & Digital Presence Management - Maintain and update the company website to ensure accuracy, functionality, and ease of use. - Monitor website traffic, ensure uptime, and coordinate improvements as needed. - Perform other IT-related duties as assigned to support the company’s growth and operations. Qualifications & Skills Requirements - Minimum 5 years of professional experience in IT system development, software engineering, or a related technical field. - Bachelor’s degree or above in Software Engineering, Computer Science, or a closely related discipline. - Ability to communicate in Mandarin or experience in designing and managing bilingual (English-Mandarin) IT platforms is highly desirable to support our multilingual system development. - Solid understanding of software development, IT systems, databases, and networks, with the ability to design efficient and scalable solutions. - Proven experience in building and launching internal platforms, including custom development and integration with third-party tools. - Skilled in system performance optimization, database design, and creating practical, business-driven IT solutions from the ground up. - Experience planning or implementing IT infrastructure for multi-location businesses, with attention to data centralization, system consistency, and remote access. - Understanding of how to build scalable, secure platforms that support future growth — including centralized dashboards, customer management, booking systems, inventory control, and supplier integration across multiple branches. - Strong problem-solving and project execution skills, with the ability to work independently in a small team and take initiative. - Experience with internal business systems and procurement platforms is a plus.

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