Customer jobs in Teddington

At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington. Job Overview The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response. They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices. Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews. Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day. It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made. Responsibilities - Be the first line contact for all jobs via all communication channels, ensuring responses are processed in a timely manner - Manage the entire lifecycle of site jobs including creating/agreeing quotes, converting to jobs, following up/rescheduling appointments, raising invoices at the appropriate stages, ordering parts and tracking deliveries, raising extras as appropriate and once complete, issue all relevant paperwork such as gas safety certificate, boiler registration etc - Take the lead on all incoming calls, dealing with them as appropriate or passing them on to colleagues when necessary. Ensure follow up is taken in a timely manner to deliver the highest levels of customer service - Routinely check the voicemails, taking the necessary action and follow up - Review and action emails in the main mailbox. Follow up on the emails as per the procedure in place and once complete, mark as such and move into the corresponding folder. - Progress jobs, source and order parts, liaise with the customer and engineer, while ensuring appropriate return date when necessary - Maintain communication with the site supervisors - Maintain records in SimPro for progress, return visits, billing, providing detailed notes on customer calls/emails/concerns and contacts, especially if tenants are in the property - Ensure that customers are set up as recurring in SimPro following Vaillant service reminders - Manage engineer diaries, moving appointments around if requested and updating the engineers as necessary - Ensure purchase orders are raised, tracked, and receipted, using the accounts mailbox to track quotes, invoices and statements, which provide the necessary detail to keep records up to date and current - Ensure that all invoices are sent to the 'hub’ where appropriate, with job number and customer name. All engineer receipts or other invoices indicate what they are for and possible allocation - Provide office support and cover for colleagues when they are out of the office - Escalate queries/issues as appropriate - Carry out any other adhoc duties as required by the MD

A venue manager, you will be responsible for overseeing the day-to-day operations of our venue and ensuring a positive experience for our guests. Your duties will include: - managing all aspects of the venue, including staff, events, and customer service - hiring, training, and supervising venue staff - coordinating and scheduling events, ensuring smooth execution - providing exceptional guest services and resolving any customer concerns or issues - maintaining a clean and safe environment for guests and staff - managing inventory and ordering supplies as needed - developing and implementing strategies to increase venue revenue and profitability ```skills``` to excel in this role, you should possess the following skills: - strong hospitality background with a focus on providing excellent customer service - proven ability to manage a team effectively and motivate staff members - exceptional organizational and multitasking skills to handle multiple events simultaneously - excellent communication skills to interact with guests and staff - problem-solving abilities to address any issues that may arise during events - attention to detail to ensure all aspects of the venue are well-maintained - flexibility to work evenings, weekends, and holidays as required by event schedules if you have a passion for hospitality, enjoy managing teams, and have experience in guest services, we would love to hear from you. Join our team as a venue manager and help create memorable experiences for our guests. Job type: full-time salary: from £26,500.00 per year benefits: company pension discounted or free food employee discount free parking on-site parking schedule: 10 hour shift 8 hour shift holidays night shift weekend availability supplemental pay types: bonus scheme performance bonus tips experience: customer service: 2 years (required) licence/certification: driving licence (preferred) ability to commute: teddington (required) ability to relocate: teddington: relocate before starting work (required)