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Customer Complaints Team Leader - FTC Role Purpose: To lead a team to effectively manage our formal complaints process, ensuring timely, fair, and high-quality responses that reflect Raven’s commitment to excellent customer experience as well as maintaining compliance with the Housing Ombudsman Complaint Handling Code and driving continuous improvement through using learning from complaints to identify and embed service enhancements across the organisation in collaboration with colleagues. Key Relationships: Internal • Colleagues in the Customer Experience & Engagement Team • Customer Service Centre • Housing Team • Home Ownership Team • Income Team • Property Services Performance, Planning & Quality Teams • Responsive Repairs Team • Voids Team • Community Wellbeing & Inclusion Teams • Operational Managers, Heads of Service, Assistant Directors • Executive Director of Customer Experience • Governance Team External • Complainants (customers, leaseholders, applicants) • Housing Ombudsman Service • MPs, councillors, and advocacy groups • Contractors and service providers Strengths Matrix Levels: Raven Core Strengths Proficient People Management & Leadership Team Leader Essential Role-Specific Knowledge, Skills, and Experience: • Strong empathy and advanced c...

Customer Complaints Team Leader - FTC Role Purpose: To lead a team to effectively manage our formal complaints process, ensuring timely, fair, and high-quality responses that reflect Raven’s commitment to excellent customer experience as well as maintaining compliance with the Housing Ombudsman Complaint Handling Code and driving continuous improvement through using learning from complaints to identify and embed service enhancements across the organisation in collaboration with colleagues. Key Relationships: Internal • Colleagues in the Customer Experience & Engagement Team • Customer Service Centre • Housing Team • Home Ownership Team • Income Team • Property Services Performance, Planning & Quality Teams • Responsive Repairs Team • Voids Team • Community Wellbeing & Inclusion Teams • Operational Managers, Heads of Service, Assistant Directors • Executive Director of Customer Experience • Governance Team External • Complainants (customers, leaseholders, applicants) • Housing Ombudsman Service • MPs, councillors, and advocacy groups • Contractors and service providers Strengths Matrix Levels: Raven Core Strengths Proficient People Management & Leadership Team Leader Essential Role-Specific Knowledge, Skills, and Experience: • Strong empathy and advanced c...

£120,000-£140,000 per annum with strong company benefits Hybrid - London (Croydon) - will require on site at the beginning and move into a Hybrid role Harris Federation Partnered exclusively with Morgan Hunt Morgan Hunt is delighted to be partnering with the Harris Federation to recruit a Director of Digital, Data & Technology. This is an exceptional opportunity to join one of the UK's leading education organisations and play a pivotal role in shaping its digital future. Reporting into the executive leadership team, the successful candidate will lead the development and delivery of a Federation-wide digital, data and technology strategy that supports educational excellence, operational efficiency and long-term organisational growth. The Director of Digital, Data & Technology will provide visionary leadership across technology, data, cyber security, AI and innovation, ensuring that digital capabilities enable outstanding outcomes for students, staff and schools across the Federation. As a key strategic leader, you will define and deliver an ambitious digital roadmap, transforming how technology supports both educational delivery and business operations. You will work closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision-making and service delivery. You will lead a multi‑disciplinary team responsible for IT services, enterprise architecture, data and analytics, cyber security, digital transformation programmes and emerging technologies. • Develop and deliver a Federation‑wide digital, data and technology strategy aligned to educational and organisational priorities., • Lead digital transformation initiatives across both teaching and learning environments and central business functions., • Establish a clear digital vision, roadmap and maturity framework across academies., • Act as a trusted advisor to senior leaders on technology, innovation and organisational change., • Provide strategic oversight of all IT services, infrastructure, cloud platforms, networks, applications and end‑user technology., • Lead the development of a cloud‑first enterprise architecture strategy, leveraging Microsoft 365 and Azure technologies., • Ensure technology platforms are scalable, secure and capable of supporting future growth., • Drive optimisation and integration across key systems including MIS, HR, finance and education technologies., • Lead the development of a modern data and analytics function that enables evidence‑based decision making., • Implement a trust‑wide data strategy covering governance, architecture, quality and accessibility., • Deliver advanced analytics, dashboards and performance reporting capabilities., • Enable effective use of data to support school improvement, safeguarding, attendance and attainment outcomes., • Develop and implement a comprehensive cyber security and resilience strategy., • Lead cyber risk management, incident response planning and recovery capabilities., • Ensure compliance with data protection legislation and information governance requirements., • Foster a culture of cyber awareness and accountability across the organisation., • Partner with education leaders and shared services teams to shape the Federation's approach to AI and emerging technologies., • Identify opportunities to enhance teaching, learning and operational efficiency through automation and innovation., • Establish governance frameworks to ensure the ethical, safe and effective use of AI., • Build partnerships with technology providers and the wider education sector to drive innovation., • Ensure the delivery of high‑quality, reliable and responsive digital services across academies and central teams., • Develop strong service management practices, performance metrics and continuous improvement frameworks., • Lead major transformation programmes and oversee successful technology adoption and change management., • Support the onboarding and integration of academies into the Federation's digital ecosystem., • Manage a significant technology and digital budget, ensuring value for money and strategic investment., • Lead procurement activity and establish strong supplier relationships., • Optimise resources across central and academy‑based teams to maximise impact and efficiency. We are seeking an experienced and inspirational digital leader with a proven track record of delivering large‑scale transformation in complex, multi‑site organisations. You will bring: • Significant senior leadership experience across digital, data and technology functions., • Experience developing and delivering enterprise‑wide digital transformation strategies., • Strong knowledge of cloud technologies, enterprise architecture, cyber security and data governance., • Experience leading high‑performing technology and data teams., • A collaborative leadership style with exceptional stakeholder engagement skills., • Strong commercial acumen, including budget management, procurement and supplier management., • A passion for innovation and using technology to deliver meaningful organisational impact. Experience within education, public sector or similarly complex regulated environments would be advantageous, although candidates from a broad range of sectors are encouraged to apply. Morgan Hunt is a multi‑award‑winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role. #J-18808-Ljbffr

Help shape the future of GLF Schools as its Chief Finance and Operations Officer as you lead the Trust's financial strategy, operations and systems and long‑term planning. • Location: Banstead, Surrey (with regular travel and flexibility to work from other sites within the organisation), • Salary: Up to £160,000 GLF Schools is one of the most established and respected multi‑academy trusts in the South East, educating nearly 20,000 children and young people across Surrey, West Sussex, Oxfordshire, Bracknell Forest, Hampshire, and the London Boroughs of Croydon and Wandsworth. Our growing family of 43 schools is united by a shared commitment to ensuring that every child can grow, learn and flourish. We believe deeply in collaboration, strong leadership and a culture where schools support one another to deliver exceptional outcomes. Our regional model enables schools to work closely with local schools while benefiting from the scale, expertise and specialist support of our central team. This structure allows us to combine the intimacy of local partnership with the strength and resilience of a large trust. Financially, we are secure and well‑positioned for the future. While some schools face the pressures common across the sector, our overall position is robust, supported by investment in new systems, strengthened central capacity and a clear focus on long‑term sustainability. With a refreshed executive team in place, we are ready to build a more integrated, strategic and confident organisation, one that uses its scale to deliver excellence for pupils, staff and communities. The Chief Finance and Operations Officer will help shape GLF’s future. This is a broad, influential and highly senior executive appointment, responsible for leading the Trust’s financial strategy, operations and systems and long‑term organisational planning. The CFOO will work closely with the CEO, Chief Education Officer and Trustees to ensure that GLF remains financially resilient, operationally strong and strategically aligned as we continue to grow and succeed. Although the CFOO does not hold direct line management of IT, Estates or People, they will provide strategic leadership and direction to these functions, ensuring they operate as a coherent, efficient and aligned part of the Trust’s wider operating model. This role sits above and across all enabling functions, shaping how they work together, strengthening Trust‑wide coherence, and driving innovation and continuous improvement at scale. Financial leadership is at the heart of the role. You will provide strategic oversight of a professional finance service, ensuring robust systems, strong internal controls and effective compliance frameworks. You will set financial direction and priorities, while delegating operational delivery to the Finance Director. You will ensure the effective delivery of the full financial cycle, including annual audited accounts, statutory returns, Trust‑wide budget setting, in‑year monitoring, due diligence and internal audit. You will also establish a clear financial risk and tolerance framework aligned to Trust strategy, ensuring that investment decisions, reserves management and long‑term planning reflect our goals. Operationally, you will oversee the full range of systems and processes across the Trust, shaping how we work and ensuring coherence and effectiveness across all enabling functions. You will lead procurement and commercial strategy, ensuring compliant tendering, strong commercial governance and effective supplier management. You will champion operational excellence, drive continuous improvement and help build a regional operating model that aligns enabling functions with our educational model. As the CFOO, you will also lead risk oversight across the Trust, ensuring resilience, preparedness and adherence to statutory and regulatory requirements. We are seeking an exceptional leader who combines financial and operational excellence with authenticity, integrity and a values‑driven approach. The successful candidate will be financially qualified and bring significant senior leadership experience in a complex, multi‑site organisation, along with the strategic maturity required to help shape a Trust that is evolving quickly and ambitiously. We are looking for someone who can operate confidently at executive level while remaining grounded, relational and visible across the organisation. You will be a strategic thinker who brings clarity and calm to complexity, but who also understands the importance of operational grip and disciplined execution. We’re looking for a leader who builds trust naturally, communicates with honesty and transparency and models the behaviours and values that underpin GLF’s culture. The role requires someone who can work effectively within a newly formed executive team, helping to shape its identity and ways of working. You will understand the importance of aligning finance and education, ensuring that ambition is matched with sustainability and that decisions are grounded in evidence, insight and long‑term thinking. You will recognise the importance of being present in schools, building relationships with headteachers and supporting regional teams to deliver consistently high‑quality provision. You will bring coherence to a large and diverse organisation, strengthening systems, improving responsiveness and helping GLF operate as One GLF. You will be confident in navigating risk, shaping commercial strategy and ensuring that the Trust’s operating model is robust, future‑focused and aligned to our strategic priorities. Above all, we are looking for someone who cares deeply about the impact of their work. You will understand that strong financial and operational foundations are essential to enabling great teaching and learning and you will be motivated by the opportunity to make that difference across 43 schools and beyond. This is a role for someone who wants to shape a Trust with ambition, integrity and a clear sense of purpose. Following the closing date on 14th July • First interview: Tuesday 21st July 2026, • Final interview: Wednesday 22nd July 2026 Peridot Partners and GLF Schools are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made. #J-18808-Ljbffr