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Head of UK Customer Delivery About Lyrebird Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth. Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale. Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine. The Role This role owns customer delivery across the entire UK. You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against. Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product. This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust. • Own every UK implementation end to end, from signature to scaled adoption, • Design and operationalise the UK delivery model, • Define governance, reporting frameworks and escalation structures, • Build and lead a high performance implementation function, • Establish customer engagement standards across demos, training, go live and support, • Ensure every rollout is structured, measurable and reference worthy, • Operationalise high fidelity adoption visibility across trusts, departments and clinicians, • Partner closely with Commercial to ensure pilots convert into long term wins, • Significant experience leading large scale NHS deployments supplier side, • Experience running 10+ concurrent trust rollouts, • Proven record of building greenfield delivery functions into scalable operations, • Deep quantitative orientation with the ability to build early warning systems and adoption dashboards, • Strong understanding of NHS politics, procurement and stakeholder dynamics, • History of successful deployments recognised as reference accounts, • Direct, precise communication style, • High ownership mindset and operational disciplineWhy This Role Matters In the NHS, the best pipeline builder is a well run implementation. Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK. The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner. For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system. At Lyrebird, we don’t just write code — we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Hybrid - X3 days onsite at our Hook office, RG27 9UY Full Time, Permanent Band 2 Join Serco's Finance Transformation and help build the engine of growth Serco is transforming Finance to support its future growth, creating a UK-led Global Finance Services (GFS) Hub at the heart of the organisation. This hub is designed to be a true engine of growth - delivering accurate, timely and well-controlled financial information while driving standardisation, efficiency and continuous improvement across the business. This is an exciting opportunity to join that transformation in a key leadership role, owning the end-to-end Record-to-Report (R2R) process for the UK Division and helping shape how Finance operates across a complex, contract-led organisation. As Finance Manager, you'll be responsible for delivering accurate, timely and controlled financial results across Serco's UK business, which spans c.80 contracts across five business units and generates annual revenues of approximately £2.4bn. Reporting to the Senior Finance Manager, you'll lead a mixed onshore and offshore team of Financial Accountants, overseeing month-end close, balance sheet integrity, and high-quality financial reporting. You'll play a critical role in supporting accurate A2R delivery and while continuously improving Finance processes and ways of working within the GFS Hub. As part of the expansion of Serco's Global Finance Services (GFS) Hub, we are hiring multiple Finance Managers to lead key areas within the end-to-end Record-to-Report (R2R) process. These roles will span the following specialist areas: • Procured Services, • Employee Costs, • Intercompany & Recharges, • Revenue & Billing Each role will own delivery of accurate, timely and well-controlled financial accounting within its specialist area, while working to common standards and ways of working across the Finance Hub. While the technical focus may differ, all roles share the same core purpose: leading teams, strengthening controls, driving continuous improvement and supporting high-quality financial insight across Serco's UK business. • Lead, coach and develop a team of onshore Financial Accountants and offshore BPO resources, • Own and deliver an effective, efficient month-end close across assigned cost and revenue streams, • Review and approve material accounting adjustments, ensuring accuracy and control, • Support Senior Finance Managers in understanding the results and the subsequent reporting, • Own aged balance sheet items (WIP, debt, accruals, prepayments) and drive resolution with stakeholders, • Review balance sheet reconciliations, ensuring compliance with the Serco accounting manual, • Build strong relationships with operational teams to improve financial processes and efficiency, • Drive a continuous improvement mindset, embedding better, smarter ways of working, • Partner with other Finance Managers to ensure standardisation, documentation, compliance and control You'll be someone who: • Is a qualified accountant (ACA, ACCA, ACMA or equivalent), • Has strong experience delivering monthly financial reporting in a complex environment, • Is control- and process-oriented, with a clear view of best practice, • Enjoys leading and developing teams, both onshore and offshore, • Builds strong relationships with Finance and non-Finance stakeholders, • Has a natural continuous improvement mindset and appetite for change, • Is comfortable dealing with ambiguity, incomplete data and complex stakeholder demands, • Qualified accountant with strong technical accounting knowledge, • Experience leading teams and managing performance, • Strong understanding of R2R processes and balance sheet control, • Commercially minded, with the ability to translate numbers into insight, • Proven ability to improve processes and drive efficiencies, • High levels of integrity, diligence and professional credibility You'll be part of a high-profile Finance transformation, playing a hands-on role in shaping Finance processes, systems and culture across a truly global organisation. Working in a collaborative, forward-thinking environment, you'll gain standout experience delivering meaningful change while building strong foundations for long-term career opportunities across Serco. • Company car / £4200 cash alternative, • Private healthcare, • Bonus scheme of up to 20%, • Flexible working considered, • Pension - 6%, • Chance to contribute to innovation in the public services, • A company passionate about diversity and inclusion, • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships., • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more., • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco., • A safe and supportive culture. #NewFinanceHub All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . #J-18808-Ljbffr

Role Title: Marketing Manager, Cooking Aids UKI Location: Kingston ABOUT UNILEVER FOODS Food is hot! What we eat, how we cook and how we are inspired to eat is changing rapidly. Foods Europe is a critical growth engine within Unilever’s Foods Business Group. As a Business Unit we have high ambitions for our 6 BG led markets where we believe in empowering the markets and creating the right ammunition to win the hearts and the minds of our consumers and customers. At the heart of Foods Europe is our bold mission to be Food Lovers and Growth Hunters. Foods UKI is a sizeable business, the 5th largest market for Foods globally. Across the world there are 25 top priority cells in Foods, and the UK has 3 of them: Condiments, Mini Meals and Cooking Aids. The UKI business has an accretive margin and holds either the #1 or #2 share position in our category verticals (Mini Meals #1, Condiments #2, Cooking Aids #2). Our global power brands, Hellmann’s and Knorr, are a priority focus, alongside strong local jewels, such as Pot Noodle, Marmite and Colman’s. About the Role In the UK Knorr portfolio heartland lies in Bouillons with some presence in Seasonings and Soups. Knorr is the leading brand in Bouillons and setting the pace. However, the challenge as for any brand with 180 years history, is how to retain relevance and affinity in an ever-changing world. In the UK more than half of the population identify themselves as contemporary cooks who get inspired by social media rather than grandma’s recipes, cook flexibly rather than following instructions and love to experiment. Food has never been a more challenging and dynamic space to work in than today. To ensure Knorr remains relevant it is imperative that we meet our consumer needs and do this by a greater understanding of their real consumer journeys from the zero moment of truth to the end dish experience. Since 2024 in the UK we embarked on the transformation journey, having launched a much more relatable to contemporary cooks marketing campaign with our ambassador Fred Sirieix and new exciting flavours of stock pots, like red wine. Beyond shoring up the core, we aim to ensure we are fit to compete in an increasingly competitive environment and working on transforming our portfolio. We are serious about step changing our presence in Seasonings, both in dry and wet formats. In 2025 we launched exciting social first campaigns and new products in this space. We are developing further plans to transform Knorr portfolio and ways we engage with our consumers. Whilst business focus is largely on Knorr brand, the role remit also includes local jewel brands, such as Colman’s and Bovril that play in meal solutions and bouillons categories respectively. KEY RESPONSIBILITIES You will be leading UK Cooking Aids team where we have a huge ambition to transform Knorr brand from being known for cubes, pots and packets for traditional dishes, to span across multiple contemporary formats for any cuisine imaginable! This implies future proofing our current offer as well as expanding our portfolio and pivoting the way we communicate with our consumers to make brand relevant for contemporary cooking to unlock further growth. Core objectives of the role will include: Leading the BTM – the monthly performance meeting for the vertical Responsible for the delivery of short- and long-term performance of Cooking Aids in the UKI. Leading the full development & responsibility of Cooking Aids brands including marketing strategies, annual plans and pricing across the portfolio of Cooking Aids. Act as the primary UKI interface with the BU EU Cooking Aids platform team, whilst being responsible for ensuring the UKI category strategy and plans are well represented at a platform level. Delivery of in-year targets across internal top line USG and bottom line PBO with full P&L accountability, alongside external market share, penetration and brand power growth will be expected (with the ability to make trade-offs as required) You will be expected to: Define and own brand strategy for the Knorr, Colman’s and Bovril brands across UK and Ireland, ensuring relevance to consumers’ needs, as well as the business and local market context (inc. Jobs to be Done & One Plan) Generate powerful consumer insights that drive real growth and ensure excellent consumer experience across the full funnel - from awareness to conversion & retention, along end-to-end consumer journeys Implement breakthrough data strategies to leverage performance marketing and inform fast, bold decision making Accountable for the full Cooking Aids P&L and commercial execution of the in-year plans to achieve our annual performance ambitions in growth and profit delivery. Including S&OP, Fuel for Growth, Pricing strategies etc Align category development growth plans with EU Innovation team and own the market execution of NPD (inc. packaging design / communication & business case delivery) Be the face of Cooking Aids in front of our external customer partners, in particular our Partners for Growth Tesco and Sainsbury’s Ensure all our brands ‘Get on the Front Line’ with purpose-led, meaningful and distinctive communication brought to life through our business, brands and agency partnerships Lead a team in the development and deployment of brand communication materials with local & global agencies (inc. Media Planning) Work closely with Global & EU platform teams: Be the voice of the UK & Ireland to ensure our consumer insights are considered in Global & regional Cooking Aids plans Responsible for the leadership, coaching and development of your immediate brand team & play an active role as part of the senior Foods Marketing team What you’ll need to succeed Prior and recent experience in senior brand management role is an essential prerequisite for this role. Alongside this, ability to manage multiple priorities and stakeholders, structured and operational grip and influence as working closely with regional and global teams Strong strategic thinking and ability to connect insights, category dynamics, customer and consumer needs Excellent and proven leadership of people and culture building capabilities Passion for high performance and a true talent catalyst Key Skills: Brand strategy creation and execution, strong business acumen and performance management, managing senior stakeholders across local, regional and global organisations, experience in creative development and strong understanding of the innovation processes. CRITICAL BEHAVIOURS Cares Deeply – for both their people and the business performance 3 Steps Ahead – future focused and able to anticipate competitor moves and have response plans ready to execute Focus on What Counts – build and champion Cooking Aids annual plan and chosen priorities to deliver consistent top and bottom-line growth Deliver with Excellence – sets high standards and leads team by example in being best in class Have the ‘gravitas’ (experience, self-awareness, and interpersonal skills), allowing to interact with senior stakeholders effectively and efficiently across the company WHAT WE OFFER Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com) . Unilever is a leading purpose-driven company offering a diverse portfolio of beloved brands that enhance everyday lives while promoting sustainability and social responsibility. Manufacturing Company size 10,001+ employees Company type Public company Founded 1872 Total funding $20.9M Grant Momentum Momentum 22% in 12 mo 145,025 employees on LinkedIn Feb 23 May 26 Employee experience 3.8 20,513 reviews 81% would recommend Culture & values Culture & values 4.0 Work-life balance Work-life balance 3.8 Career opportunities Career opportunities 3.6 Compensation & benefits 3.8 Capital Grant - US Department of Energy$20.9M Mar 2024 Footprint #J-18808-Ljbffr