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2nd Line IT Support Engineer (MSP) Canterbury, Kent £28,000 – £32,000 (depending on experience) • Are you currently working in an MSP and ready to take the next step in your IT support career?, • Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on?, • Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies? If so, this could be an excellent opportunity. We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence. The Role As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors. This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms. You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote support and on-site support, ensuring clients receive a responsive and high-quality service. This position is ideal for someone who enjoys working in a fast-paced MSP environment and takes ownership of technical issues from initial investigation through to resolution. Development Opportunity This role offers excellent exposure to project work and higher-level technical issues, making it ideal for someone who wants to continue developing their technical skills. You will work alongside experienced senior engineers and gain exposure across server infrastructure, networking, Microsoft 365, and cloud environments, with opportunities to develop towards 3rd Line or specialist technical roles over time. Key Responsibilities Your day-to-day responsibilities will include: • Delivering 1st and 2nd line technical support to a wide range of clients, • Installing, configuring, and testing hardware, software, and networking equipment, • Diagnosing and resolving hardware, software, and network issues, • Monitoring system performance and carrying out preventative maintenance, • Supporting printers, cabling, and peripheral equipment, • Updating the helpdesk system with accurate fault logs and documentation, • Liaising with third-party suppliers and external contractors when required What We Are Looking For To succeed in this role you will need strong technical knowledge, excellent communication skills, and the ability to manage multiple issues in a busy MSP environment. Essential skills and experience • Previous experience working within a Managed Service Provider (MSP) – ideally 2+ years, • Strong knowledge of Windows client and server operating systems, • Hands-on experience with Microsoft 365 administration and ideally Azure, • Good understanding of LAN/WAN networking and wireless technologies, • Strong troubleshooting and diagnostic skills, • Excellent communication skills and the ability to build relationships with clients Desirable • Microsoft certifications such as MCSA or Azure Fundamentals, • Educated to A-Level or above The Details Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours support team, there may occasionally be situations where emergency support is required outside normal working hours to minimise client downtime. Why Apply? This is an excellent opportunity to join an established and growing Managed Service Provider where you will gain exposure to a wide range of technologies and client environments. You will work alongside experienced engineers, develop your skills across on-premise infrastructure, networking, and cloud platforms, and continue building your career in IT support. Apply Now If you are an experienced 2nd Line IT Support Engineer based near Canterbury, with MSP experience and a full UK driving licence, we would be very interested in hearing from you. Apply today to take the next step in your IT support career.

Role Description This full-time Field Service Engineer role is based in Kent. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites. Key Responsibilities: Installation & Maintenance: • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards, • Planned preventative maintenance visits across your set area to reduce future breakdown calls, • Reactive breakdown calls, responding within the agreed SLA for each client Troubleshooting & Repairs: • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues, • Identify and order necessary spare parts to resolve problems quickly and efficiently Customer Interaction: • Provide on-site support to clients, explaining machine operations and answering any technical queries, • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times Technical Documentation & Reporting: • Complete service reports detailing work completed and any follow-up actions required, • Maintain accurate records of service visits, machine status, and parts usage Requirements: • Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries, • Strong technical knowledge of vending machine operations, including electrical and mechanical systems, • Excellent troubleshooting and problem-solving skills, • Ability to work independently and manage time effectively, • Strong customer service skills and the ability to communicate technical information to non-technical users. Qualifications: • A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable, • Full UK driving license (No more than 6 points)., • Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines, • Knowledge of vending machine software and remote monitoring systems.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

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2nd Line IT Support Engineer (MSP) Canterbury, Kent £28,000 – £32,000 (depending on experience) Are you currently working in an MSP and ready to take the next step in your IT support career? Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on? Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies? If so, this could be an excellent opportunity. We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence. The Role As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors. This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms. You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote support and on-site support, ensuring clients receive a responsive and high-quality service. This position is ideal for someone who enjoys working in a fast-paced MSP environment and takes ownership of technical issues from initial investigation through to resolution. Development Opportunity This role offers excellent exposure to project work and higher-level technical issues, making it ideal for someone who wants to continue developing their technical skills. You will work alongside experienced senior engineers and gain exposure across server infrastructure, networking, Microsoft 365, and cloud environments, with opportunities to develop towards 3rd Line or specialist technical roles over time. Key Responsibilities Your day-to-day responsibilities will include: • Delivering 1st and 2nd line technical support to a wide range of clients, • Installing, configuring, and testing hardware, software, and networking equipment, • Diagnosing and resolving hardware, software, and network issues, • Monitoring system performance and carrying out preventative maintenance, • Supporting printers, cabling, and peripheral equipment, • Updating the helpdesk system with accurate fault logs and documentation, • Liaising with third-party suppliers and external contractors when required, • Supporting client IT projects, upgrades, and deployments This role offers a strong mix of independent problem solving and collaborative teamwork within a supportive technical environment. What We Are Looking For To succeed in this role you will need strong technical knowledge, excellent communication skills, and the ability to manage multiple issues in a busy MSP environment. Essential skills and experience • Previous experience working within a Managed Service Provider (MSP) – ideally 2+ years, • Strong knowledge of Windows client and server operating systems, • Hands-on experience with Microsoft 365 administration and ideally Azure, • Good understanding of LAN/WAN networking and wireless technologies, • Strong troubleshooting and diagnostic skills, • Excellent communication skills and the ability to build relationships with clients Desirable • Microsoft certifications such as MCSA or Azure Fundamentals, • Educated to A-Level or above, • Ability to pass an enhanced DBS check A full UK driving licence is essential due to occasional client site visits. The Details Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours support team, there may occasionally be situations where emergency support is required outside normal working hours to minimise client downtime. Why Apply? This is an excellent opportunity to join an established and growing Managed Service Provider where you will gain exposure to a wide range of technologies and client environments. You will work alongside experienced engineers, develop your skills across on-premise infrastructure, networking, and cloud platforms, and continue building your career in IT support. Apply Now If you are an experienced 2nd Line IT Support Engineer based near Canterbury, with MSP experience and a full UK driving licence, we would be very interested in hearing from you. Apply today to take the next step in your IT support career

IT Technician - Highly competitive salary DOE - Canterbury-based with travel to the Sittingbourne area Salary - £30,000 - £35,000 per annum DOE Are you an experienced IT Technician looking to make a real difference in the education sector? We’re recruiting on behalf of a dynamic IT solutions company based in Thanet that supports clients across Kent.. This is an exciting opportunity to join a passionate and dedicated team, providing vital IT support to schools. Role Overview: As an IT Technician, you will be responsible for maintaining and supporting the IT infrastructure in various schools, ensuring that equipment is installed, set up, and maintained to keep educational systems running smoothly. You'll be working with desktop PCs, servers, tablets, laptops, and iPads, and helping school staff utilise technology effectively. You'll also administer servers, manage cloud services, and provide hands-on technical support. Key Responsibilities: * Install, set up, and support IT equipment in schools * Administer servers, cloud services, and local/wide area networks * Assist staff with the use of IT systems * Respond to user support requests via a bespoke fault logging system * Undertake change requests as directed by the school's IT coordinator * Maintain and develop Microsoft-based end-user and server equipment Technical Skills Required: * Microsoft Server software * Microsoft Windows & Office products * Microsoft Intune, Entra, and M365 platforms * Group Policy & Active Directory management * Remote backup procedures * Network infrastructure diagnostics * Installations of mainstream software & MSI deployment * Apple product knowledge (advantageous) What We’re Looking For: * A self-motivated, proactive IT professional * Strong communication skills with the ability to liaise with individuals at all levels * Technical expertise in Microsoft systems and network infrastructure * A valid driver’s license and own vehicle (essential) * Willingness to travel across Kent and into outer London as required Benefits: * Full-time position based in Canterbury, with travel across Kent and outer London * Opportunity to work in a rewarding, education-focused environment * Company-paid Enhanced DBS check Ready to take your IT career to the next level and help shape the future of education? Apply now and become a key part of this forward-thinking team! Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn

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