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Customer Support Representative Antech Diagnostics are looking for a Customer Support Representative to join our growing team on a permanent basis. In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for client needs. You will be solution focused with an eye for detail to provide a smooth process for our clients. This role will suit candidates with a background in veterinary nursing or biological laboratories. This is a 40 hours per week opportunity based at our Warwick site. You will work shifts between 9am - 6pm on a Monday to Saturday rota. Salary range is £28,000 - £34,000. Key responsibilities and attributes include: • Respond to customer reference lab inquiries in a timely and professional manner across multiple channels (phone, email, chat, etc.), • Provide clear and accurate information about products, services, policies, and procedures., • Troubleshoot customer issues, offering effective solutions and following up to ensure customer satisfaction., • Be aware of product offering and distribute contacts to relevant teams., • Handle customer complaints with empathy, resolve conflicts, and ensure positive resolutions., • Escalate complex issues to higher-level support or relevant departments as necessary., • Action and log, customer’s service additions within the reference lab e.g add-ons, cancellations etc ensuring all information logged is accurate., • Log and action additional service requirements e.g immunotherapy ordering, monthly digital cytology charging etc., • Contribute to continuous improvement by providing feedback on recurring issues or suggestions for process enhancements., • Meet individual and team performance goals, including response times, resolution rates, and customer satisfaction. Work Experience: • RVN Degree or relevant experience is preferred. This could include veterinary receptionist or lab tech experience., • Technical skills to troubleshoot and resolve problems with the company products and services., • Excellent communication skills, both written and verbal with the ability to show empathy and professionalism., • Relationship management skills, including ability to resolve difficult customer situations., • Ability to work collaboratively with the team and internal departments to solve problems and address customer needs., • Ability to multi-task, prioritise, and manage time effectively Benefits: • 5 weeks holiday + bank holidays + 1 day birthday leave, • Career progression opportunities, • Staff discount schemes, • Life Assurance, • Enhanced sickness pay, • Enhanced equal family leave, • E-car salary sacrifice scheme, • Wellness program including: employee assistance program, eyecare voucher scheme and free annual Flu jab, • Cycle to work scheme, • Recruitment referral reward scheme, • Retail, Restaurant and Cinema discounts, • Recruitment referral reward scheme About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Our products and services span 90+ reference laboratories around the globe; in‑house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud‑based data services; practice information management software and relat

Established in 1976, SAE spans the globe with over 50 campuses in 23 countries and delivers world‑class education to over 12,000 students in state‑of‑the‑art creative facilities. SAE’s Leamington Spa campus seeking to hire a Hourly Paid team member to support delivery on the below programm

A leading underwriting firm in Greater London is seeking an experienced Underwriter to support the team with processing terms and policies.The role requires a minimum of 5 years in insurance, strong communication skills, and a desire to learn.Benefits include competitive salary, pension contribution

The Producer is responsible for line producing selected shows across the summer season and winter season in the Globe Theatre and Sam Wanamaker Playhouse, (SWP) as well as working as part of the Producing team to provide support across all productions and events at Shakespeare’s Globe, ensuring th

Take ownership of NHS and Private Healthcare frameworks and commercial agreements, across Globe Locums, Globe Workforce Solutions and Globe Healthcare Australia. Join Globe Locums, The UK’s most successful AHP/HSS recruitment business, as our new Bid & Commercial Manager.

We want to learn about your motivation and goals, what you can bring to Globe Underwriting, and answer any immediate questions. At Globe Underwriting, we provide much more than just a workplace. Working at Globe Underwriting means you'll be part of The Ardonagh Group.

Globe 24-7 in partnership with a key client (one of the world’s leading precious metals consultancies that specializes in research ) are working together to source experienced and qualified talent for their office to produce regular reports, forecasts, proprietary data and others. Referrals increa

A leading healthcare recruitment firm in the UK seeks a Bid & Commercial Manager to lead high-impact tender submissions and manage NHS and private healthcare frameworks.This role requires a persuasive writer with proven bid management success and strong knowledge of NHS procurement processes.Respons

At Globe Underwriting, we provide much more than just a workplace. Working at Globe Underwriting means you’ll be part of The Ardonagh Group. We want to learn about your motivation and goals, what you can bring to Globe Underwriting, and answer any immediate questions.

Shakespeare’s Globe Theatre Department delivers a busy production schedule with a repertory system running in both the Globe Theatre over Summer and the Sam Wanamaker Playhouse over Winter. Support all productions and events at Shakespeare’s Globe, ensuring that all work is delivered to the high

A prestigious theatre organization in Greater London is seeking an experienced Producer to manage productions at their theatres.The role involves overseeing the line production of shows, working closely with creative teams, and ensuring all events meet high standards.Candidates should have at least