25 Best head of service delivery Jobs in Hemel Hempstead (June 2024)

Hemel Hempstead Industrial Estate, Hemel Hempstead

Hungry for a challenge? That’s good, because at Cook’d Brands we are growing rapidly and have abundant opportunities. We are a highly regarded Cloud Kitchen brand with a mission to become the leading virtual brand within the industry. Our mission? To empower every food moment around the world, whether it’s through customer service, account management or even deliveries. About this role: We’ve just launched a new Strategic Accounts team which we plan on growing and scaling over the next 18 months as it is a vital component of our strategic objectives within the UK. Cook’d Brands has scaled up in a short period of time and has acquired many new accounts and are constantly onboarding new partners. Over the last few years, the food delivery industry has experienced unprecedented growth and transformation, and Cook’d is constantly evolving at pace to meet redefined parameters, customer purchase behaviours and new industry players. We are looking for a superstar Strategic Account Manager to help us take charge in this dynamic and ever evolving space. These are some of the key ingredients to the role: Overall ownership of the day-to-day and strategic management of all aspects of a number of partner relationships. Responsibility for building a functional and productive working relationship with partner counterparts. Working closely and collaboratively with internal stakeholders Overall accountability, setting the right routines, structure and approach for business performance reviews with partners Responsible for driving weekly revenue for partners by effectively going through their accounts Responsible for managing refunds, escalations and any issues from your partners Supporting the partner to increase orders via CKD logistics Attending and, often, leading internal meetings as a representative of both Strategic Accounts and an established lead across specific areas of the business Identifying, driving & implementing strategic change, paving the way for Cook’d Brand’s long-term success and growth Assessing existing account management practices with a critical mind, leading with both confidence & curiosity to redefine processes, rip up the rule book and suggest innovative business solutions Working closely with the Sales team to ensure strong growth of the accounts What will you bring to the table? Key Account Management Experience Strong understanding of B2B and the restaurant UK market Experience with analysing data with great attention to detail Proven ability to grow accounts through implementation of joint business plans and identifying upsell opportunities Demonstrable ability to communicate, present and influence credibly and effectively at all levels Commercially savvy with strong negotiation & influence skills Solutions-focused mindset - tackling each new challenge with the same tenacity to find the right pathways for partnership, business & strategic growth A comfort level with ambiguity, and defining new and efficient ways of working Great people skills - you know how to build and maintain strong relationships Experience with CRM At Cook'd, this is on the menu: Our teams forge connections internally. Fun, fast-paced and supportive, the Cook’d culture is about movement, growth and about celebrating every aspect of our CKDer’s. Thanks to them we stay one step ahead of the competition. Benefits: Competitive salary package Great opportunities for career progression Corporate events Job Types: Full-time, Permanent Pay: £34,000.00 per year Benefits: Canteen Casual dress Company events Company pension Free parking On-site parking Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Performance bonus Education: A-Level or equivalent (preferred) Experience: Account management: 2 years (preferred) sales: 1 year (preferred) Work authorisation: United Kingdom (required) Location: Hemel Hempstead (required) Work Location: Hybrid remote in Hemel Hempstead Reference ID: CKD Strategic Account Manager Expected start date: 17/06/2024

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Head of service delivery jobs in Hemel Hempstead