Service Designer
1 day ago
Manchester
Service Designer (Product) Industry: SaaS Location: Manchester (Hybrid, 2 days a week on site) Salary: £60,000 - £70,000 About the company We are working with an exciting tech scale-up in the SaaS space, they are on a mission to make risk management simple, smart, and accessible. Their platform helps businesses take control of risk without the complexity of legacy GRC tools. Instead of replacing risk teams, they empower them with better visibility, streamlined workflows, and decision-making support. As they continue their scale-up journey, they are building a collaborative, user-focused product team that is shaping the future of risk management software. This is an opportunity to join at a pivotal moment and contribute directly to a product that’s transforming how organisations think about risk. The role We are looking for a thoughtful, user-centred Service Designer to join a growing product team. You will sit at the heart of how features are understood, prioritised, and delivered working closely with product, design, and engineering to ensure customer experiences are coherent, valuable, and genuinely impactful. You will be responsible for leading research and service insight, shaping journeys and service blueprints, and ensuring that new product features are grounded in user need and system reality. From discovery through to delivery and post-release evaluation, you will play a central role in ensuring that the product doesn’t just work technically, but delivers meaningful outcomes for its users. This is a hands-on position, ideal for someone who enjoys getting into the details, uncovering insights, mapping complex systems, and collaborating across teams to turn ideas into reality. Key responsibilities • Lead user research, stakeholder interviews, and service observations to uncover insights that inform product strategy and feature direction., • Create customer journeys, service blueprints, and process flows that highlight opportunities, pain points, and areas for improvement., • Partner with the Product Owner to shape early-stage features, define success criteria, and ensure alignment with customer and business needs., • Support feature discovery and help scope product features before they reach design or development stages., • Stay actively involved post-release, monitoring adoption, gathering feedback, and recommending improvements., • Collaborate closely with the UX/UI Lead to ensure that service design and interface design work seamlessly together., • Champion service design thinking across the team, embedding systems-level insight into how the product evolves., • Contribute to the growth of the service design capability within the organisation, setting standards and sharing best practice. About you • Have proven experience as a Service Designer, Design Researcher, or Experience Designer in a digital product team (ideally B2B or SaaS)., • Be confident conducting qualitative research and creating service design artefacts such as journeys, blueprints, and flows., • Be comfortable working across both customer-facing journeys and internal operational processes., • Think in terms of systems, connections, and flows, rather than just interfaces or outputs., • Communicate findings, insights, and opportunities clearly to a range of stakeholders., • Balance the ideal of service excellence with pragmatic delivery and implementation constraints., • You enjoy contributing directly to product delivery as part of a collaborative, ambitious, and fast-growing team. Why join the team This is a chance to bring service design thinking into a product team that is already delivering high-quality, user-focused features. You’ll have a direct voice in shaping the future of the product, and the freedom to embed good service practices into how features are designed, built, and improved. You’ll be joining a business at a hugely exciting stage of their journey scaling rapidly, with a supportive culture and a clear mission to change the way organisations manage risk. For the right person, this role offers not just the opportunity to do meaningful work, but also to shape how service design itself grows and matures within the team. What they offer • A high-impact role in a growing B2B SaaS company, where your work directly shapes how customers experience our product, • A collaborative product team with shared responsibility for value, usability, and quality, • 30 days of annual leave, plus your birthday off because rest and recognition both matter, • Access to Bupa private healthcare (after probation), with the option to add family members at a discounted rate, • Flexible, hybrid working options that support focus, balance and collaboration, • Exposure to real customer insight and end-to-end service delivery from discovery to iteration, • A clear voice in shaping how features are built, measured and improved, • Opportunities to deepen your craft in service design, research, and systems thinking, • A supportive team culture where ideas are shared freely, and everyone is encouraged to contribute How to apply If you’re passionate about designing services that actually work and want to join an ambitious scale-up building something with real impact I’d love to hear from you. At Inara Talent, we believe everyone deserves a fair chance to shine. We connect great people from all backgrounds with opportunities where they can thrive, making sure hiring is fair, inclusive, and truly diverse. No matter your race, gender, age, ability, or background we focus on what really matters: your talent.